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Wed, May 20, 2020 10:38 PM

Covid 19 Discounts available?

I was wondering if there are any discounts or assistance available to customers suffering financial loss during this time?

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ACE - Expert

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23.1K Messages

2 y مضت

On the right side of this page there are a series of blue circles. Click on the first one that says "Our response to Covid-19"

ACE - Professor

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6.4K Messages

2 y مضت

Even without COVID-19, I'm able to call in to the retentions department once or twice a year. If I find I'm polite, they'll usually offer me $20-40 off my TV package per month plus an additional $10-20 per month off my internet. Sometimes they'll offer a speed upgrade and maybe some free HBO or a TV upgrade.

Write down the dates that the promotions expire. I find the calendar app in my phone works for me. Other people may prefer a Post-It note by the TV. Either way, AT&T will not remind you. If you forget to call in, your bill may go from something like $130 to something like $165.

Call in during regular USA business hours, as that's when they're open.

In terms of internet, I think I'm paying for 1000 Mbps (includes HBO Max) for a similar price as to what I was paying for 50 Mbps. The fiber install did require a no-charge service visit to replace outside wires.

In terms of TV, my 2019-2020 promo was something like $50 off U-300, but I had to pay $10/mo for HBO/Cinemax. My current promo started a few months ago and I'm getting something like $30 off my U-300.

When I went from 100 Mbps to 1000 earlier this month, they took $10 off my TV to make my speed upgrade free.


So yeah...call in and see what they can do for you. You may not get the same offers, as it depends on a lot of factors, but it's always worth a try.
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