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belewba's profile

New Member

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1 Message

Sunday, January 29th, 2023 3:44 PM

Call back appointment from your customer support didn't happen

I called you several days ago to discuss my UVerse account.  The wait was too long to continue on hold, so I was asked if I wanted a call back and I was scheduled a call back at 3:15 PM.  NO ONE EVER CALLED!  Why not???  

Community Support

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231.2K Messages

1 year ago

@belewba missed appointments can be really frustrating and we understand how much of an inconvenience this has caused for you.

 

So that we can take a closer look at this with you, we will need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly.

 

We look forward to connecting with you soon!

 

Tanatswa, AT&T Community Specialist

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