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Erinkelley1's profile

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1 Message

Mon, Jun 20, 2022 12:46 AM

Blocking all ppv and vod

How can I prevent ppv and vod charges to my account . I have a tenant that is ordering movies etc without permission and I am working out of town and don’t have access to my device. 

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Official Solution


Community Support


195.7K Messages


We're here to help you stop any unwanted purchases, Erinkelley1!


We suggest looking into Parental Controls for U-verse TV. Parental Controls can block specific stations, On Demand purchases, and limit access on U-verse TV.


Since you're out of town, we suggest downloading the U-verse App which is available on Apple iTunes, Google Play, and Amazon app stores. Afterwards, please following these steps:

Manage Parental Controls with the U-verse app

  1. Access the U-verse app on your mobile device.

  2. Tap Settings in the navigational area. 

  3. Tap Preferences > Parental Controls.

  4. Follow the on-screen prompts.

It will then direct you on how to limit anyone using your service, and let you choose what is or isn't available to regular users.


If you have any further questions, please let us know! Thank you for being a valuable part of AT&T!


Donovan, AT&T Community Specialist

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