Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Get the myAT&T app
V

New Member

 • 

51 Messages

Tue, May 31, 2022 7:01 PM

Bill credit

Has anyone else have an extremely hard time getting a credit on a monthly bill?  Why does happen every time?  They make it so difficult, and they make me feel so bad for asking! I wouldn't ask, but it was an overlook.  My promotion ended on May 10th.  I usually get a notification on my app, but that didn't happen this time.  I asked a for a credit, so I can have at least a week to review my options and their plans. They won't give me a credit.  Here is what was said: (part of what was said)

[Aimee] :  Upon checking I can see that your promotion for $50 which saved you $600 annually is expired on May10. Hope you have enjoyed, this was a promotion valid for 12 months. Now it is expired and you are billed at normal rate as of any other customer.


[Aimee] :  Just to set an expectation these are system generated deals and send to customer accounts randomly by AT&T. Let me check if there is any system generated deals are available for you.

(she had to send me to a supervisor)

[Neeraj] : Thank you for contacting AT&T. My name is Neeraj, One of the floor supervisors. I’m happy to help!​​​

[Neeraj] : I understand your concern here being a promotional discount that has expired I dont have options to process a credit for this

[Me] : And the reason?

[Me] : I've been a loyal customer

[Me] : And you can't give me a credit to help me out for a  month until I can decide what I need to do?

[Neeraj] : It is a promotional discount for a set period of time after it expires you would roll back to everyday pricing like every customer I dont have an option to process a credit for this I apologize

[Me] : I have until June 10th... all I'm asking for is a credit for this past month until i review the other options

[Me] : Who can?

It's like talking to robots!!! They refuse to help... even the "supervisor" can't help me.  They must have a transcript on repeat. 

So much for being a loyal customer.... apparently we're just customers, and be just enjoy the promotion they give us, because after that we're stuck.

Constructive

Employee

 • 

28.7K Messages

3分前

promotions are temporary then you have to pay just like the rest of us. last year the CEO said no more promotional extensions so you need to find a service that fits your budget loyal or not. 

New Member

 • 

51 Messages

3分前

You must've been my customer service rep.  Pay like the rest of us?  I'm sure everyone gets promotions, and they're always having them except when you have to renew.... then all of a sudden there are no promotions.

New Member

 • 

51 Messages

3分前

The customer service at the store and when the guy came to my house was much more supportive than calling in and online, but unfortunately, they can't help me.

ATTHelp

Community Support

 • 

196.3K Messages

3分前

We understand how important it is to have the lowest cost of service available, veronicaargueta79.

 

If you'd like, we can double check for lower pricing and see if there are any promotions available that we can apply to your account.

 

Let us know if you want to proceed.

 

Aminah, AT&T Community Specialist

ACE - Professor

 • 

6.3K Messages

3分前

It's definitely one of those "Your Mileage May Vary" situations, but I haven't paid full price in probably 10 years, if not longer.

Look at the competition and see how much it would cost you to sign up with them.

Call 800-288-2020 and ask for cancelations.

Your price won't be as good as a new customer price elsewhere, but I've had luck when I've reminded them that lower prices exist elsewhere.

AT&T stores can't help you with internet and TV.

Edit: My last promotional pricing was $30 off U-Verse TV for one year, which I received in April this year. It's down from $40/mo, but I'll take it. A long time ago, they permanently waived my fees for additional receivers.

I'm also getting $20/mo off internet in addition to a regular price of $60/mo for Internet 1000.

I did the math and that comes to regular price for TV and $10/mo for Internet 1000.

(edited)

New Member

 • 

51 Messages

3分前

Aminah, I would like to just get this past month taken care of so I can proceed with my options.  My bill went up $60! I just want to pay my bill on June 2nd, and possibly switch to stream or remove my tv and keep the internet.  I don't want another contract or renew if this is going to happen every year.  It's upsetting at this point.

ACE - Professor

 • 

6.3K Messages

3分前

I'm under no contract, but I'll gladly call in once or twice a year to save money on my bills.

(Spoiler alert: I also do it for other companies.)

Keep in mind that if you cut U-Verse TV, you can't go back to it.

ATTHelp

Community Support

 • 

196.3K Messages

3分前

We'll be sending you a Direct Message to further discuss this with you, veronicaargueta79.

 

Please check your Direct Message Inbox. It’s the chat icon next to the bell icon in the upper right corner of the Forums.

 

Aminah, AT&T Community Specialist

New Member

 • 

8 Messages

3分前

My mother-in-law (78 yes old) had the ATT Uverse and didn’t use the service.  They continued to bill her for the service even after she had returned their equipment.  She had documented receipts of the returned equipment. I called and finally spoke to someone about her account requesting a refund for the overpayment.  After no resolution with  the refund, I just wanted that to be cleared up so the manager whom I spoke with said her account was paid in full.  This week she received a debt collection notice for $27.83.  After all the calls I made and ATT Customer Service assuring me that everything is good she is receiving frustrating collection notices.  This is consumer rights abuse…

New Member

 • 

8 Messages

3分前

I totally agree.  It’s like talking to robots and no on can help you.  My mother-in-law paid for service billed after she had returned their equipment.  They never refunded her for the overpayment but continued to bill her. After talking to “so called” supervisor telling her that her account was paid in full, she has received a collection notice for $27.00.  Companies like this are ripping consumers off everyday because they know they can get away with it.  I produced copies of receipts for equipment with dates and all payments but they continued to transfer me all over the place and you can never talk to anyone who can help you.

ATTHelp

Community Support

 • 

196.3K Messages

3分前

We're here to help point you in the right direction for help, Perktweety415.

 

We understand your frustration regarding this, and want to stop the runaround you're getting. When it comes to accounts that are already in collections, there is a limit to how we are able to assist. We suggest contacting our Collections team at 1.800.947.5096 for assistance.

 

Let us know if you have any further questions. Thank you for being a part of our AT&T Community.

 

Donovan, AT&T Community Specialist

New Member

 • 

51 Messages

2分前

I'm going to have to close my account, and since it was from May 10th through June 10th I shouldn't have to pay for next month, but we shall see.  They were no help and gave me the same answer.  Waste of time. Their customer service for cable is horrible.

ACE - Professor

 • 

6.3K Messages

2分前

Good thing U-Verse isn't cable.

New Member

 • 

8 Messages

2分前

Watch your account closely.  They charged my mother-in-law after she had sent their equipment back to them and sent her bill to collections.  She had paid several months after returning their equipment so I had called and requested a refund but their customer service is horrible.  Now I’m dealing with a collection notice for them overcharging for services that was not used.  They had their equipment back and was still billing her.  Stay away if you can…

Constructive

Employee

 • 

28.7K Messages

2分前

sending the equipment back doesnt close the account 

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.