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orlandosenior's profile

Contributor

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4 Messages

Sun, Sep 21, 2014 4:36 AM

$15 AT&TConnectDallas charge?

Why do I have a credit card debit from AT&TConnectDallas for $15?  Does AT&T now charge for chatting with a representative?

 

I chatted to confirm receipt of my Uverse receiver and went round and round with the agent.  He could not answer a simple question.  Did AT&T get it from UPS and will my $8 monthly fee be removed.  I am changing from 5 receivers to 4 and since one is free, I should not be billed for 3 receivers.  In essence I want to still have one courtesy receiver and 3 billed receivers.  

 

Now, I seem to be billed for chatting with someone so that I am not inconveniencing the customer service phone lines.

 

[Subject edited for better exposure]

mibrnsurg

Expert

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20.4K Messages

8 y مضت


@orlandosenior wrote:

Why do I have a credit card debit from AT&TConnectDallas for $15?  Does AT&T now charge for chatting with a representative?

 

I chatted to confirm receipt of my Uverse receiver and went round and round with the agent.  He could not answer a simple question.  Did AT&T get it from UPS and will my $8 monthly fee be removed.  I am changing from 5 receivers to 4 and since one is free, I should not be billed for 3 receivers.  In essence I want to still have one courtesy receiver and 3 billed receivers.  

 

Now, I seem to be billed for chatting with someone so that I am not inconveniencing the customer service phone lines.

 


Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service ATT Connect/receiver problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.

This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATTUverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contributor

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4 Messages

8 y مضت

I appreciate your quick response.  I was never advised there would be a service charge for chatting about the return of a receiver.

I contacted C/S by phone initially and was advised to return the receiver via UPS.  I also was extended some credits to my account.  I did not receive any of the services you mentioned.

Is the $15 generated from chatting or C/S live?

 

Thank you!

Contributor

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4 Messages

8 y مضت

@Chris- Thank you for this great link! Smiley Happy

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