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C

New Member

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3 Messages

Sat, Nov 20, 2021 12:01 AM

iPhone 12 IOS 15.1 could not load Digital Life app. White screen after input username/password.

iPhone 12 IOS 15.1 could not load Digital Life app. White screen after input username/password.

My login is correct as work on Website.

Accepted Solution

Official Solution

New Member

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3 Messages

9分前

This problem is fixed with renew username/password.

OttoPylot

ACE - Expert

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18.5K Messages

9分前

Maybe AT&T hasn't updated the app for iOS 15.1. You might want to delete the app, power cycle the iPhone and then try to reload it again.

JefferMC

ACE - Expert

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29.3K Messages

9分前

I would be utterly shocked to hear that the Digital Life App development team spent anytime testing and certifying for the latest iOS release.

New Member

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3 Messages

9分前

It seems that there is no solution or promising on fixing this issue. Right?

Community Support

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6.9K Messages

9分前

@cpanich 

There is a solution to this issue. Please contact our Customer Support team at 1-800-288-2727, select option 4, and Digital Life Agent will assist you with accessing your Digital Life app.

JefferMC

ACE - Expert

 • 

29.3K Messages

9分前

@ATTDigitalLifeCS , the marked solution shows that the user was able to get in after "renewing" his username/password.

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