M

New Member

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1 Message

Wed, Jan 5, 2022 12:05 AM

How do I cancel?

I've been all over on the app and website and can't figure out how to cancel my account.  Any ideas?

Community Support

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6.9K Messages

6 m ago

@melissarentzmba 

Please contact our Customer Support team at 1-855-288-2727, select option 6, and Digital Life Agent will assist you with cancelling your account.

Juniper

ACE - Expert

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30.2K Messages

5 m ago

Typically for most services, you CALL to cancel. Companies want the opportunity to discuss the situation to see if they can retain your business. If their options don't work for you, then you continue with cancellation.

New Member

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6 Messages

5 m ago

….much like a used car lot….

Juniper

ACE - Expert

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30.2K Messages

5 m ago

….much like a used car lot….

You aren't canceling or downgrading service at a used car lot. You are making a one-time purchase, sale, and/or trade. You don't have continuing business with them and can just walk away or not even go in the first place.

With a ongoing service, you cannot just walk away or not go in the first place as you have an existing, ongoing business relationship. You must call and request to cancel. Up to you if the options work in your favor or not. If they don't then you continue with cancellation per the terms you are already signed up for.

There is a difference.

Community Support

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6.9K Messages

5 m ago

@wesleysharp 

Good morning,

 

Which AT&T service are you having an issue with? I want to make sure I get you to the correct team. I am a live person.

(edited)

New Member

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6 Messages

5 m ago

Juniper…. I disagree. Because I am the one paying the bill, I do not want to “talked into” keeping up a payment I wish to cancel.  Because the companies only want to deal with me by difficult to navigate systems or communicate with people barely able to speak English, I should be able to terminate my service on my terms not yours.  You need to live in the real world to understand this.

(edited)

Juniper

ACE - Expert

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30.2K Messages

5 m ago

@wesleysharp 

It would be bad business if companies didn't try to keep customers. If they just canceled without another word, then that is a slippery slope that could cause any company to go out of business.

Within reason, they should find out why you are canceling and see if they have any related options that would work for you. Sure, they may try again if you bring up something new on why that option doesn't work. But after a reasonable discussion if they cannot work something out then they should just continue with the cancellation.

It is only an issue with some agents who go over the line from a reasonable attempt to just being stubborn. They need to learn that if options don't work for the customer, then just beating the options to death will just lose that much time they could use on a customer where there are acceptable options that retain their business.

Living in the real world is understanding how things actually work, not demanding that reality conforms to your own preferred status of the world. You are only "talked into" if you let it. Just politely decline the options and continue with cancellation.  If you are unable to do that and just get "talked into" staying, then that was on you.

New Member

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6 Messages

5 m ago

Have you ever owned your own company or business?

New Member

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2 Messages

2 m ago

Hi I just purchased a home which already had a AT&T Digital Life Security System installed in it. Unfortunately, can't afford to pay for the monitoring right now, but is there anyway I can use this system locally and self monitor?

Community Support

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6.9K Messages

2 m ago

@johnkeats101 

Good morning,

The Digital Life system cannot be self monitored. 

Constructive

Employee

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28K Messages

1 m ago

👆👆👆👆🤦‍♂️

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