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RWM
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New Member

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67 Messages

Fri, Jun 3, 2022 2:10 AM

DigitalLife No-Support Mode

AT&T should offer a ‘no-support mode’ after 8/31/2022, at a reduced monthly price. 

 Not everyone is interested in a years-long commitment to a more expensive replacement system, or the need to completely replace a system that has worked OK, if not very well, for most of a decade.

Forcing a move is going to leave a very bitter taste in many subscribers’ mouths. 

RWM

New Member

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67 Messages

4 m مضت

The Brinks ‘deal’ is terrible. I never used monitoring. I can forego service, which I used twice in ten years to fix a camera feed. Just interested in still having the app.

(edited)

Constructive

Employee

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29.3K Messages

4 m مضت

the digital life system nor the app will work without an active account 

RWM

New Member

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67 Messages

4 m مضت

If AT&T chooses to deactivate all remaining DigitalLife accounts, that's on them. I am sure that there are many current subscribers who would choose to retain an unmonitored, no-support service.

Constructive

Employee

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29.3K Messages

4 m مضت

it has never been an

unmonitored, no-support service.

current services still work they just dont offer new service or if cancelled you cant renew 

Community Support

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6.9K Messages

4 m مضت

AT&T Digital Life has not been sold off to Brinks Home™.  After 8/31/2022:

  1. The cameras and any other device that requires the Digital Life app will not work.
  2. If the home has Yale door locks are from Digital Life, they will continue to work locally. You can open the locks using a physical key or with the lock code. 
  3. The arming and disarming of your system will no longer work. Many  homeowners disconnect the power from the control panel and the keypad to eliminate erroneous beeps and sounds which they cannot control.
RWM

New Member

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67 Messages

4 m مضت

With respect, we have had an unmonitored service at our request for years, due to the number of false alarms triggered. We are starting to see conflicting information about whether the service was effectively sold off to Brinks, and whether what remains of DigitalLife will and won’t work after 8/31/2022.

Community Support

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6.9K Messages

4 m مضت

@RWM 

Yes. There is a lot of conflicting information out there regarding Digital Life. Digital Life was not sold to Brinks Home™. We simply offered our customers an option for monitoring service since we no longer support 3G services. We will also be phasing out the Digital Life service on 9/1/2022 and have notified all of our customers of the plan. 

I hope this helps.

RWM

New Member

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67 Messages

4 m مضت

AT&T presently offers DigitalLife connectivity and communications via broadband services and could continue to offer that, at a fee, un-monitored, without customer service, for as long as those servers remained in operation. Why not do that?

Community Support

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6.9K Messages

4 m مضت

AT&T Digital Life would only continue to offer this service if it is fully monitored and meets or exceeds industry standards. Without 3G backup to the broadband service, AT&T Digital Life would not be able to offer the best service to our customers. 

RWM

New Member

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67 Messages

4 m مضت

If so (no 3G backup since April 2022), that's true today, and no one is complaining.

But I'll bet there are people complaining about the shut-down.

So let it continue to operate on broadband alone, un-monitored, with no customer service support, until the servers fail or the farm closes. Charge a fee to have a few people babysit the skeleton operation. They can work from home.

RWM

New Member

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67 Messages

4 m مضت

Really need to run this idea up the flagpole for AT&T review.

Anyone who wanted to transition has already voted to do that.

Look at the remaining subscription revenue versus the cost of preserving it by continuing on a broadband only connectivity, no support, no customer service basis.

Just as it is now. What say, AT&T? 

RWM

New Member

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67 Messages

4 m مضت

What about it, AT&T?

Community Support

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6.9K Messages

4 m مضت

@RWM  Hello. Unfortunately, this is not an option. We do have the partnership with Brinks Home for our customers to be able to switch to and enjoy new equipment and same monthly rate that they are paying now.

RWM

New Member

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67 Messages

4 m مضت

As earlier mentioned, lock-in terms of the the Brinks ‘deal’ are onerous, and some equipment is simply not supported.

Time to consider an unmonitored, no-support, as-is, Plan B to sustain DigitalLife. There is continuing revenue on not much continuing expense there to harvest.

(edited)

RWM

New Member

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67 Messages

2 m مضت

When AT&T shuts you off, despite your expressed continued willingness and offer to pay for a no support mode, they render worthless subscribers' significant investments in DigitalLife equipment. That's a taking.

"The Digital Life app is part of the paid service agreement. When your Digital Life service is disconnected you no longer have access to the app or controlling your system from the keypad.”

(edited)

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