Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!

New Member


2 Messages

Sat, Nov 6, 2021 3:57 AM

Digital life cameras no longer working

I just changed my internet provider.  My digital life alarm system is still working after I moved the eternity cord from my old modem to my new modem.... but the digital life cameras are not working. How do I fix this? I keep getting this error. 

"Your Digital Life Controller (DLC) is unable to communicate with your home's internet connection. Your system is currently operating over AT&T's wireless network.

An internet connection is required to access Digital Life cameras. All components of the Digital Life system may not work until your home's internet connection is restored to the DLC."

Community Support


6.9K Messages


Please contact our Customer Support team at 1-800-288-2727, select option 4, and Digital Life Agent will assist you with reconnecting your DL system to your new internet provider.

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.