New Member
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2 Messages
ATT Unlimited Premium Plan and HBO Max
I have ATT Unlimited Premium Plan. When I try to log into HBO Max through ATT it says that the plan is not eligible. I can't upgrade. I can only downgrade. So why isn't this plan eligible for HBO Max?
Accepted Solution
Official Solution
skeeterintexas
ACE - Expert
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25K Messages
7 months ago
@sandblaster It's INTERNET plans that have HBOMax on grandfathered plans.
See if you have access to HBO Max
U-verse TV or wireless
Have one of these wireless packages or plans? You got access to HBO MaxTM at no extra charge.Internet
If you purchased Internet 1000, 2000, or 5000 within these date ranges, you received access to HBO Max at no extra charge.This promotion ended for AT&T Fiber on June 5, 2022. You must use your access to HBO Max to keep your eligibility for this promotion. If you don’t, your HBO Max promotion may be expired.
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skeeterintexas
ACE - Expert
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25K Messages
7 months ago
Eligible unlimited plans
https://www.att.com/support/article/wireless/KM1261921/
(edited)
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escooper
New Member
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2 Messages
7 months ago
thank you. But I don't have the ability / choice to enroll in those Unlimited Plans. So why isn't AT&T Unlimited Premium on the the list?
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skeeterintexas
ACE - Expert
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25K Messages
7 months ago
🤷♀️
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sandblaster
ACE - Expert
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63.9K Messages
7 months ago
The last plan that included HBO Max was unlimited elite which was discontinued several months ago and replaced by unlimited premium. The main reason for discontinuing unlimited elite and replacing it with unlimited premium was to get rid of HBO Max. As to why ATT did that, it probably had something to do with them selling Time Warner. If you want HBO Max now, you’ve got to pay for it.
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formerlyknownas
ACE - Sage
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107.4K Messages
7 months ago
At&t doesn't own HBO anymore. That simple
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ATTHelp
Community Support
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215.4K Messages
7 months ago
We can definitely know how important it is for you to still have access to HBO Max with your unlimited plan, and we want to explain why we no longer offer HBO Max with the desired plan, @escooper.
We want to think our ACE's for the helpful information they've provided you with. Be advised, the suggested plan offer has expired and is no longer supported by AT&T. If you're looking to subscribe to HBO Max, you'll need to change your plan.
We do apologize for this inconvience to you, and thanks for contacting the AT&T Community Forums for help.
Lynn, AT&T Community Specialist
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sandblaster
ACE - Expert
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63.9K Messages
7 months ago
@ATTHelp Please don’t give incorrect information. There is no plan anyone can change to that includes HBO Max. HBO Max is only included on grandfathered plans.
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Fl_retire
ACE - Professor
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2.8K Messages
7 months ago
If you have HBO through several TV service providers you may have access to HBO Max. Link below has more info.
https://www.hbomax.com/faq/do-i-already-have-access
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ShouJr
New Member
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130 Messages
7 months ago
Unlimited Premium is not eligible for free access to HBO Max
The older version Unlimited Elite does but it's not available except for people that already have it so it became grandfathered.
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