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escooper's profile

New Member

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2 Messages

Saturday, October 29th, 2022 10:06 PM

ATT Unlimited Premium Plan and HBO Max

I have ATT Unlimited Premium Plan.  When I try to log into HBO Max through ATT it says that the plan is not eligible.  I can't upgrade.  I can only downgrade.  So why isn't this plan eligible for HBO Max?

Accepted Solution

Official Solution

ACE - Expert

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24.2K Messages

3 months ago

@sandblaster  It's INTERNET plans that have HBOMax on grandfathered plans.

See if you have access to HBO Max

U-verse TV or wireless

Have one of these wireless packages or plans? You got access to HBO MaxTM at no extra charge.

Platform Service Packages or plans
 TV U-verse® TV U400, U450, and U450 Latino
Mobile phone AT&T WirelessSM
  • AT&T Unlimited EliteSM
  • AT&T Unlimited PlusSM
  • AT&T Unlimited Plus EnhancedSM
  • AT&T Unlimited ChoiceSM
  • AT&T Unlimited Choice® II
  • AT&T Unlimited Choice EnhancedSM
  • AT&T Unlimited &MoreSM Premium (if you chose HBO® as your premium channel)

Internet

If you purchased Internet 1000, 2000, or 5000 within these date ranges, you received access to HBO Max at no extra charge.

Service Speed Tier Date Range
AT&T Fiber Internet 1000 5/27/2021 to 6/5/2022
AT&T Fiber Internet 2000 9/20/2021 to 6/5/2022
AT&T Fiber Internet 5000 9/20/2021 to 6/5/2022

This promotion ended for AT&T Fiber on June 5, 2022. You must use your access to HBO Max to keep your eligibility for this promotion. If you don’t, your HBO Max promotion may be expired.

ACE - Expert

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24.2K Messages

3 months ago

Eligible unlimited plans

  • AT&T Unlimited Elite®
  • AT&T Unlimited PlusSM
  • AT&T Unlimited Plus EnhancedSM
  • AT&T Unlimited ChoiceSM
  • AT&T Unlimited Choice IISM
  • AT&T Unlimited Choice EnhancedSM
  • AT&T Unlimited & MoreSM Premium

https://www.att.com/support/article/wireless/KM1261921/

(edited)

New Member

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2 Messages

3 months ago

thank you.  But I don't have the ability / choice to enroll in those Unlimited Plans.  So why isn't AT&T Unlimited Premium on the the list?

ACE - Expert

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24.2K Messages

3 months ago

🤷‍♀️

sandblaster

ACE - Expert

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62.2K Messages

3 months ago

The last plan that included HBO Max was unlimited elite which was discontinued several months ago and replaced by unlimited premium. The main reason for discontinuing unlimited elite and replacing it with unlimited premium was to get rid of HBO Max. As to why ATT did that, it probably had something to do with them selling Time Warner. If you want HBO Max now, you’ve got to pay for it.

ACE - Sage

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104.2K Messages

3 months ago

At&t doesn't own HBO anymore.  That simple

ATTHelp

Community Support

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207.7K Messages

3 months ago

We can definitely know how important it is for you to still have access to HBO Max with your unlimited plan, and we want to explain why we no longer offer HBO Max with the desired plan, @escooper.

 

We want to think our ACE's for the helpful information they've provided you with. Be advised, the suggested plan offer has expired and is no longer supported by AT&T. If you're looking to subscribe to HBO Max, you'll need to change your plan. 

 

We do apologize for this inconvience to you, and thanks for contacting the AT&T Community Forums for help.

 

Lynn, AT&T Community Specialist

 

sandblaster

ACE - Expert

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62.2K Messages

3 months ago

If you're looking to subscribe to HBO Max, you'll need to change your plan. 

@ATTHelp Please don’t give incorrect information. There is no plan anyone can change to that includes HBO Max. HBO Max is only included on grandfathered plans.

Fl_retire

ACE - Professor

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2.7K Messages

3 months ago

If you have HBO through several TV service providers you may have access to HBO Max. Link below has more info. 

https://www.hbomax.com/faq/do-i-already-have-access

ShouJr

New Member

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57 Messages

3 months ago

Unlimited Premium is not eligible for free access to HBO Max 

The older version Unlimited Elite does but it's not available except for people that already have it so it became grandfathered.

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