Why do I get a message stating my virtual card order was unable to be processed

I purchased one virtual card no problem. The second and third time I tried, I got a message stating my order was unable to be processed. How long do I have to wait to purchase another card?

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Official Solution

ATTCommunityTeam

Moderator

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1.2K Messages

4 years ago

HI @Jaray1,

Unless I'm mistaken, I don’t think there is anything that would keep you from ordering as many virtual cards as you wanted back-to-back or at the same time.

You may want to clear your cache and cookie or even try a different device. Another thought is that - if there might have been a block mistakenly placed on your card that is keeping you from making multiple purchases - you might want to try a different payment method.

Hope this helps and thank you for your service!

The AT&T Community Team

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Sara1978

Contributor

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2 Messages

3 years ago

I am currently having the same problem. I tried making a few purchases with a few different card, contacted my bank and I have been charged but have not had any minutes added to the card. Help!

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