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Jaray1's profile



1 Message

Wednesday, June 19th, 2019 8:50 PM

Why do I get a message stating my virtual card order was unable to be processed

I purchased one virtual card no problem. The second and third time I tried, I got a message stating my order was unable to be processed. How long do I have to wait to purchase another card?

Accepted Solution

Official Solution



1.2K Messages

4 years ago

HI @Jaray1,


Unless I'm mistaken, I don’t think there is anything that would keep you from ordering as many virtual cards as you wanted back-to-back or at the same time.


You may want to clear your cache and cookie or even try a different device. Another thought is that - if there might have been a block mistakenly placed on your card that is keeping you from making multiple purchases - you might want to try a different payment method.


Hope this helps and thank you for your service!

The AT&T Community Team



2 Messages

3 years ago

I am currently having the same problem. I tried making a few purchases with a few different card, contacted my bank and I have been charged but have not had any minutes added to the card. Help!

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