Veteran Discount

Veteran discount is only offered on postpaid cellular. If you are talking about any other service, that’s why. Since you’ve not said how you have attempted to get the discount, not much anyone can suggest. The easiest way to get the discount added to your account is to present your documentation at an ATT corporate store. It took me about 5 minutes to get my discount added.

Thank you for reaching out @puttx5.

We'd be happy to help speed up your process in getting your Veterans discount.

In order to understand what is holding up the process we'll need to know:

• Have you tried signing up online or in an AT&T store with the requirements for the discount? Click 'see details' for requirements. You may also scroll down to the sign up online option if necessary. If this has already been attempted, where and why was the progress halted? 
• What wireless plan do you currently have?
• Is the account in your name?

We look forward to hearing back from you.

Vincent, AT&T Community Specialist