Military Veterans Wireless, Video and Internet Discount
I purchased a cell phone on 7/25/19 because customer service told us that as a veteran I was eligible for this promotion and I would get 25% off our cell phone service, $15 off Direct Tv and $15 off Internet service for as long as we have service with AT&T - this offer didn't expire until the end of August. Offer letter from Mike Wittrock, Senior Vice President - Indirect Sales & Distribution, AT&T dated October 2, 2018. I provided a copy of the military DD214 at that time. I have continued to call every month to let them know they did not give me the discount and each time we were instructed to wait until the next month's bill. After 3 months I was told that the reason I didn't get the discount was because our bills needed to be combined into one bill and to wait for yet another billing cycle. Now they are telling me the offer has expired and they cannot honor it. This is deceptive - the offer was the reason I purchased the cell phone in the first place and it was purchased during the period the promotion was valid. Shame on AT&T for deceiving a US Veteran!!