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dakotawilbourn1794's profile

New Member

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2 Messages

Sat, Apr 9, 2022 7:09 PM

Military Unlock not processing

When a servicemember deploys is it Att&t's policy to unlock the device? If so, and deployment orders are requested what should servicemembers submit? I've been in the military 10 years, 4 deployments and not once have I been issued deployment orders...they are not a thing. The only orders we receive are PCS orders or moving orders to a new location or unit. I've called 7 times and not a single agent seems to know the answer nor put me in contact with the "military support team". What gives?

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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59.7K Messages

6 m مضت

Check this article, the email address for the military support team is in the contact section:

https://www.att.com/support/article/wireless/KM1046235/

sandblaster

ACE - Expert

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59.7K Messages

6 m مضت

The PCS or TDY orders are the “deployment orders” ATT needs. I have no idea why no ATT agent is able to tell you that.

New Member

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2 Messages

6 m مضت

It appears that you are the true expert of this company. Thank you for answering this, seriously. Do you happen to know the email I would send them to?

ATTHelp

Community Support

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200.1K Messages

6 m مضت

Let's help you with your unlock request, @dakotawilbourn1794.

 

Active military customer with a temporary or permanent change of station (TCS or PCS military document) do not have to complete their installment agreement or contract to be eligible to unlock their device.

  • Review the eligibility requirements at att.com/deviceunlockUnlock a device > device unlock eligibility requirements.
    • Deployed federal-government workers or civilian-government employees are not considered active military.
  • The customer can submit their request at att.com/deviceunlockUnlock a device and select Yes for Deployed Military. They will receive an email instructing them to provide a copy of their military deployment orders within 48 hours:
    • Email: deviceunlockreceipt@att.com, or Fax: 214-782-6442
    • Include account number, wireless number, and valid email address.

Let us know if this helps!

 

Clarissa, AT&T Community Specialist 

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