Military Unlock not processing

Check this article, the email address for the military support team is in the contact section:

https://www.att.com/support/article/wireless/KM1046235/

The PCS or TDY orders are the “deployment orders” ATT needs. I have no idea why no ATT agent is able to tell you that.

It appears that you are the true expert of this company. Thank you for answering this, seriously. Do you happen to know the email I would send them to?

Let's help you with your unlock request, @dakotawilbourn1794.

Active military customer with a temporary or permanent change of station (TCS or PCS military document) do not have to complete their installment agreement or contract to be eligible to unlock their device.

• Review the eligibility requirements at att.com/deviceunlock > Unlock a device > device unlock eligibility requirements.
• • Deployed federal-government workers or civilian-government employees are not considered active military.
• The customer can submit their request at att.com/deviceunlock > Unlock a device and select Yes for Deployed Military. They will receive an email instructing them to provide a copy of their military deployment orders within 48 hours:
  • Email: deviceunlockreceipt@att.com, or Fax: 214-782-6442
  • Include account number, wireless number, and valid email address.

Let us know if this helps!

Clarissa, AT&T Community Specialist