
New Member
•
2 Messages
Military discount sign up for direct tv, at&t internet, and land line
I just got off the phone with a loyalty agent at AT&T. She was great! She and her supervisor advised me that I'm eligible for a military discount on each of my services (my bundle includes services for my land line, internet, and direct TV.
How can I sign up on line or in store to get the discount?
Nancy
sandblaster
ACE - Expert
•
64.6K Messages
3 years ago
Sorry to say but you were misinformed. The only military discount offered by ATT is for cellular service. ATT did offer a military discount on TV and internet service with a qualifying unlimited data plan but that was discontinued over a year ago. ATT has never offered a military discount on a land line. I actually am getting those discounts but only those who signed up before it was discontinued last year still get it.
0
0
ATTHelp
Community Support
•
221.1K Messages
3 years ago
We are here to help, @Crancy.
Thank you to @sandblaster for the useful information.
As he stated, the military discount offered by AT&T is for cellular service only. We did offer a military discount on TV and Internet with a qualifying unlimited plan but that was discontinued over a year ago and we have never offered a military discount on a landline.
Let us know if you have any more questions or concerns.
Marc, AT&T Community Specialist
0
0
Crancy
New Member
•
2 Messages
3 years ago
Thank you Marc (and Sandblaster) for the information. I am very disappointed with this response since I've been a customer of AT&T for many years (over 20) and was previously told there was no discount for military when I asked (many times). Had I received correct info when I asked more than once, over a year ago, I would be grandfathered in for the internet and direct TV discount. Now that a loyalty rep and supv tell me there is a military discount, and the amount I'd receive off of each service, I'm being told it is too late. I feel compelled to take this further and will contact the corporate office if needed. Any other suggestions Marc? Feel free to contact me directly. I assume you could access my account.
Thank you for your help.
0
0
ATTHelp
Community Support
•
221.1K Messages
3 years ago
@Crancy
If you'd like to have this matter investigated further, we suggest reaching out to our Landline team at 800-288-2020.
If you have any other questions or concerns, we'll be here.
Aminah, AT&T Community Specialist
0
0