Military discount removed from Internet and Wireless plan
I recently noticed our plans have went up. When inquiring with AT&T, I was told our promotion expired. When we signed up under the military plan, our internet was listed at $55 per month if paired with wireless unlimited plans with a 25% off per line offer. Now we've lost the internet savings and are only receiving 15% off per line access with our three phone lines. The AT&T Next trade-up program also isn't working as we traded up and are being charged full monthly installments on the new phone vice a reduced price under current promotion. What is going on with AT&T and their promotions not working anymore since June? Chat and phone support keeps lying to us and we were suppose to be contacted by a TIER II representative two weeks ago and still nothing. We've been promised corrections to our internet bill since June, but nothing. Have been promised a trade up package for turning in our old device, and still nothing after three weeks! Is anyone else having so many problems with AT&T not honoring promotions/discounts/trade ups?