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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

66

1

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

29

2

0

Closed

DirecTV Streaming app NOT AVAILABLE for XBOX, PlayStation, LG Content Store & other TV's

DirecTV Stream app should be added to Xbox, PlayStation, and LG content stores. Microsoft store should have DirecTV Stream. Seems like it may affect the bottom line if you're not having people sign up for wireless TV boxes, but most people already have things that should be compatible with the app,

Questions

 • Watching U-verse TV

201

1

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

43

4

BGW320 use Ethernet ports while doing IP Passthrought?

The wireless range on the BGW320 is not very good so I did IP Passthrough to my Netgear R6400. It works fine, but I think it might be introducing some latency to my Xbox One X even through Ethernet.Could I keep IP Passthrough enabled and use the router, but ALSO have my Xbox hooked directly via Ethe

Questions

 • AT&T Fiber Equipment

268

3

0

Xbox One Won't Connect to our WiFi

For months now our Xbox has been fine and playing multiple games this entire time. For some reason, yesterday came and our Xbox REFUSES to connect. It'll say we're connected on every single other platform we have at home, but not the Xbox. It also will keep taking us to an "authenticate" page and li

Questions

 • AT&T Internet Equipment

134

1

0

Xbox One Gaming with the NVG 599

My main router is a NVG 599, but I also have an Linksys extension that I am trying to use for my Xbox One. I have little to no knowledge on these types of issues, but I know that my NAT needs to be Open, which currently it is not. When going through the Xbox troubleshooting for changing my NAT type

Questions

 • AT&T Internet Equipment

31

0

0

AT&T Fiber for Alaskans

AT&T Fiber should come to Alaska and steal GCI & ACS customers. I'm tired of being limited to 10mb service while paying $120/mo. Bring in fiber and let's get those lower 48 prices & services going, it's 2020 and digital streaming is the modern way of entertainment.

Questions

 • AT&T Fiber Installation

25

0

0

Port Forwarding Not Working After Factory Reset

Early today I had to factory reset my router after our service went down sometime during the night and remained down until factory resetting. I reset all the previously established ports for my Xbox as I've done multiple times in the past, but for some reason port forwarding failed to change my NAT

Questions

 • AT&T Internet Account

27

1

0

how to add a device to parental controls that doesn't show up on the screen automatically

I'm trying to put parental controls on my son's x-box but it doesn't show up as one of the devices found.  What should I do?

Questions

 • AT&T Internet Features

13

1

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

 • Community lounge

21

1

0

Xbox install game speed does not match download speed

I currently have ATT Fiber 300. My Xbox download speed is 374 Mbps, but my game install speed is only 100 Mbps (if I'm lucky, usually sits under 30 Mbps). I have an open NAT and it is starting to get frusterating.

Questions

 • AT&T Fiber Equipment

76

1

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

599

1

0

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

 • AT&T Internet Account

177

3

0

HBO Max What happened to the restart button?

The new update is kinda unbearable for me and my kids that want to watch the same episode or movie over and over. And the new update on Amazon Fire took the "restart" button away, again. Can we get that back? I don't know what it means to you, but to me with kids that are on a repeat binge for the d

Questions

 • Watching HBO Max

5.1K

2

0

Xbox one - "Additional authentication needed"

I received this message trying to connect to the internet this morning. It said I needed an alternate mac address. I have tried troubleshooting methods found online with no luck. Now I am trying to contact my provider for additional support.

Questions

 • AT&T Internet Equipment

1.1K

1

0

Does ATT black list certain web addresses

Can't log into certain sites just in the last few weeks. Quick Books, fashion design, checking account

Questions

 • AT&T Internet Features

54

1

0

Upnp

I am having trouble activating my UPnP. I have an Xbox One and it says my UPnP is not successful, my NAT type is moderate, and it is causing constant lagging in my games, making most games almost unplayable. I have an ethernet cable connected to the ATT EXT right now, hooked up to the xbox. It is no

Questions

 • AT&T Internet Equipment

71

0

0

Xbox UPnP not working

Hello, to anyone that sees this, I have stumbled upon an issue w my Xbox one and my wifi. When i go into settings to see what the deal is when my multiplayer game is stuttering and lagging, it says UPnP not successful. I tried fixing this by going on http://192.168.1.254/ and adding the neccesary p

Questions

 • AT&T Internet Features

83

1

0

Disconnect / Cancel Internet DSL Account

I tried calling all the 1-800 numbers you provided and was transferred 6 times, waited on hold for 2 hours and today was on hold for an hour and STILL NOT resolve. ATT is giving me a hard time to cancel or disconnect my account. Trying this one, I HOPE THEY CALL OR RESPOND TO ME!

Questions

 • AT&T Internet Account

151

10

0

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