
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Closed
So i got a text message saying i subscribed to an app. An 89.99 $ app. No way can i afford that i don't even know how it got subscribed. So im trying to cancel it and it keeps saying error, so how do i get this thing off my phone and not be accounted for something i didn't subscribed to? Thank you f
Questions
•
Wireless Billing
Accepted Solution
Official Solution
So we just got AT&T fiber and if a computer is hooked up to it directly it works great. When I connect one Aiport Extreme, I disabled both wifi channels on the modem and turned on IP Passthrough to the Airport Extreme. When I do this the router does get a public IP and it is able to connect to the i
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
So here is the what happened: Order an eSim from AT&T's Prepaid site and during the order process it asked if I wanted to transfer my number from my old carrier which I said yes and gave the info. Well when the eSim arrived I tried to activate it and it showed on the AT&T prepaid activati
Questions
•
Account & Usage
Accepted Solution
Official Solution
My old phone was a Galaxy S6, and I had paid 548 dollars on the installment plan, out of a total of 684 total financed. I then went and upgraded to a Galaxy S8+. They had me trade in my old phone at the AT&T store, so I no longer have the old phone. Did I just throw away 548 dollars for no reason? I
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I am trying to access the online access to our account. They keep sending temporary digit pin codes to the account. I would like to get away from temporary to permanent pin codes. How can we make a permanent change? They are sending emails with no relevant information in the
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I do NOT want it, never have, never will, but I am billed $40.00 monthly for a service I never have or will use....WHY???? I NEVER requested it.Sincerely,Loyal Customer for over 10 yearsJC Peterson
Questions
•
Apple
Accepted Solution
Official Solution
Will a pre-paid data plan work in Puerto Rico (after the sale to Liberty)?
Questions
•
Account & Usage
Accepted Solution
Official Solution
AT&T has shut 3G down now and my wireless home service no longer works. I can find no information online about this service. The retail stores know nothing about wireless home phone service either. I logged into my account (which is different from other AT&T websites) and there is no informa
Questions
•
AT&T Phone Equipment
Accepted Solution
Official Solution
Closed
I have been out of work since late February and have not received a stimulus check or unemployment benefits. I am 500 dollars due on my bill and I don’t know what to do.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I changed service provider on one of our cell phones last year so that number no longer appears in my ATT account. How can I access the call history on that number while it was serviced by ATT?
Questions
•
Wireless Account
Accepted Solution
Official Solution
Is there a model offered by AT&T that is better performing than all other models they supply?Also, i notice that the Cisco model puts out much more heat than other models (when the TV is on or off).Do you experiece this?
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
My I-Pad is out of date, it can no longer be supported according to the advice I received from ATT. I now need to cancel this device. I've stayed on the phone so long. Please help.
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I recently had to reboot my computer with WINDOWS XP PRO and lost everything including my PC SUITE for Pantech Breeze III. I need this to transfer pictures from my phone to computer via cable. PANTECH website offers a DL process for PC Suite but the DL never starts and the "go to" page is an error.
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I want to change my prepaid plan to postpaid plans
Questions
•
Wireless Account
Accepted Solution
Official Solution
where must i go to find this account history to copy?
Questions
•
Wireless Billing
Accepted Solution
Official Solution
After coming back from an Internet outage, I cannot connect to the Internet anymore. After I have rebooted the gateway, the Broadband light keeps blinking in red, solid green is expected.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I've installed and set-up the AT&T Call Protect App and service (basic, I don't pay for the extra features). When I receive a SPAM call I both report it, and block it. My question is, does my list of blocked numbers clear out at some time or are they there forever? The reason I ask
Questions
•
Account Features
Accepted Solution
Official Solution
Hi! I still have not been assisted in unlocking my iPhone. IMEI number has been given to them 8 times. Please let me know so I can move on. Ethier I need to purchase a new phone here in Spain so I can have service, and when I come back to the states I will move to a
Questions
•
Apple
Accepted Solution
Official Solution
[Subject edited for better exposure] Do you have to make a down payment once you get the phone ? . Or you will just pay once you receive your phone bill.
Questions
•
Samsung
Accepted Solution
Official Solution
Closed
Where can I find out more about the Samsung Galaxy S7, Galaxy S7 edge, and Gear S2 classic?
Questions
•
Samsung