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Beware of Order Cancellation

I was miffed to learn that per Customer Care Manger Mr. Duran in Colorodo, customer is unable to cancel pending order.  From a customer perspective Mr. Duran's asserted inability to cancel order that AT&T is unable to process per agreed to processing and shipping terms is incomprehensible, unethical

Questions

 • Wireless Account

5K

7

0

0

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Issue with getting my Apple Watch on cellular

I attempted twice yesterday to get my Apple Watch set up for cellular. once just using Apple Watch tools and second using a customer support person. Both times I have ended with an error message. The customer support person assigned me a case number for the back office. how do I check the status o

Questions

 • Apple

165

3

0

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Google is locked on my motorola G7

I bought a motorola g7 and I checked the imei and it was not stolen then I realized it was google locked and have no idea how to bypass it please help me get in my phone

Questions

 • Other Phones & Devices

84

3

0

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Wifi texting and calling

Will calls and text made over wifi with cellular service off show up on my bill or call/text log?

Questions

 • Wireless Account

25

1

0

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How to unlock my Samsung S3 for use outside the United States?

Good day. I'm in Colombia and bought a team of your company on ebay, but I can not use in my country. Could you send me a code or useful instructions how to do with cellular networks here

Questions

 • Samsung

981

1

0

0

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iphone 5s and windows 10 phone

Can i put my sim card from an at&t windows 10 phone into a new iphone 5s with straight talk, remove the straight talk sim card and have it with at&t.

Questions

 • Other Phones & Devices

521

2

0

0

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Got phone from grandpa, it's carrier locked to AT&T but I'm not AT&T, he passed away, I don't know what to do

My grandpa bought a new iPhone XR but passed away not long after, he gifted me the phone right before he died. This phone is literally the last thing I ever got from him. The thing is, I'm not an AT&T customer and the phone is locked to AT&T. No one has access to his account so I don't know

Questions

 • Apple

43

3

0

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Can I unsuspend a line on a suspended account?

I am looking to keep my phone number on a suspended account due to a nonpayment suspension. The plan has multiple members but I only want my line to be restored? Is this possible without the full balance paid as I am not the account holder?

Questions

 • Wireless Account

96

2

0

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Transfering a number to atnt

I had previous service with straight talk. I need to transfer my number from straight talk to atnt. I already have a new phone and line with atnt. I need to transfer my old phone number to my new phone. How can I do that if i already have the line for my new phone activated and i want to transfer my

Questions

 • Wireless Account

47

2

0

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Unlock my sim

I’m currently in lebanon and I can’t put a new sim card because my phone sim is locked. Please unlock my sim card

Questions

 • Apple

24

1

0

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iPhone 12 SIM card question

Can you use a 4G LTE SIM card in the iPhone 12? Theres no 5G where I live yet and I would prefer not to change my plan and pay more until there is 5G coverage in my area. Also I can't wait too much longer to get a new phone since my iPhone 6 is on its last legs. No sense paying for 5G plan when ther

Questions

 • Apple

1.1K

1

0

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Paying off phine and line access fee?

If I pay off balance owed will I lose my 25$ deduction What is the deduction for anyway. I forgot.

Questions

 • Wireless Account

965

1

0

0

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Cannot receive verification codes

I’m not getting any verification codes from any websites. I called Apple, they told me it’s an issue with my carrier which is at&t

Questions

 • Apple

29

1

0

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How do I pay the monthly balance for my installment plan online?

How do I pay for the monthly balance for my installment plan online? All I’ve seen is ways to review my current balance and the option to pay the remaining balance which I do not have.

Questions

 • Wireless Billing

5.2K

1

0

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I was told AT&T was not turning off prepaid service

I was told by a representative that At&T was not going to suspend services for anyone including pre paid. It is sad that the largest provider of cell service and its rep are full of S@&T when U.S Cellular and t mobile and boost all care about people but AT&T dont. #timetoswitch

Questions

 • Wireless Billing

306

1

0

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Call Protect App

I've installed and set-up the AT&T Call Protect App and service (basic, I don't pay for the extra features). When I receive a SPAM call I both report it, and block it.  My question is, does my list of blocked numbers clear out at some time or are they there forever?  The reason I ask

Questions

 • Account Features

44

1

0

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MMS not sending/receiving

Cannot send nor receive any MMS on my Galaxy S20. Keep getting message Error: network error occurred I've tried all the resets besides factory. Flicked mobile data on and off. Don't receive any MMS even on wifi 

Questions

 • Samsung

8.8K

24

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Can't reset my password because I am traveling

Hi! I'm in India right now so I need to put my number on hold. I'm trying to log in to MyAT&T but it's not letting me log in (even though I'm sure I remember my password).. so I click on 'forgot password' but then it sends me a TEXT with a new password, but I can't access that text because I am IN I

Questions

 • Account & Usage

49

3

0

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My phone number is being labeled as Spam Risk when calling ATT wireless customers and I would like this to end

When we dial ATT wireless customers from our office telephone number the call shows up as SPAM RISK. We are a legitimate business, how do I remove my number from that list?

Questions

 • Account Features

292

3

0

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Airties / Smart with extender with Fiber 1000

I have Att fiber 1000 service and get 980 mbps consistently on my computer and Xbox that have wired connections. But every wifi connection off the airties 4920 is only 200-300 mbps. I thought it was a limitation of the extender, but the Ethernet ports and specs say it is a 2 gbps device. Anybody kno

Questions

 • AT&T Fiber Equipment

399

3

0

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