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Text message logs

Hello- I made did not know that iCloud would save text messages and did not have text saved to the Cloud in settings. I have all the texts for the last year in the phone but because of a legal issue I need to have some them printed out. I can access all texts information (time/date) in my logs in my

Questions

 • Data & Messaging Features, Internet Tethering

9.5K

6

0

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Scratch out of box

So I got my iPhone 12 Pro Max via online order. Looked it over and noticed there’s a scratch on the back below the Apple symbol. I already started the port so my other phone isn’t active anymore. I’m pretty ocd with my devices and take extra care of them. I blow out the dust that builds up on the sc

Questions

 • Apple

168

3

0

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Alcatel 1B Activation

I can't get activation portal to recognize my IMEI #

Questions

 • Phones, Tablets & Devices

136

2

0

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Closed

Keep Americans Connected Pledge

My service was disconnected and I was told that AT&T has signed a do not cancel service due to the pledge that they signed to not cancel services due to the Coronavirus. When will my service be reconnected? This pledge is active for the next 60 days. I will make a payment on my bill in 2 weeks.

Questions

 • Wireless Billing

136

2

0

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LG G3 5.0 Update

LG announced that they would be pushing out the android lollipop 5.0 updates for the G3 this week. When will ATT push it out to the D850?

Questions

 • Android

25.3K

38

0

0

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Due to Covid-19 i am working significantly reduced hours and i am currently unable to pay my bill, what can i do?

Due to Covid-19 i am working significantly reduced hours and i am currently unable to pay my bill, what can i do?. i recently opened a data only plan for my laptop. as i said i am working reduced hours and i am barely making any money. what money i do make has to go towards food and basic supplies.

Questions

 • Wireless Billing

708

1

0

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Issue with getting my Apple Watch on cellular

I attempted twice yesterday to get my Apple Watch set up for cellular. once just using Apple Watch tools and second using a customer support person. Both times I have ended with an error message. The customer support person assigned me a case number for the back office. how do I check the status o

Questions

 • Apple

164

3

0

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A question about sin card if I didn't use it for a year

HiI have a question about my sim card, i bought it with call phone and sim card then I stop use it for a year.I was wondering is it still working if I top up money or it out of service by now because I din't use it for a year.Thank you and sorry if there is a mistake.

Questions

 • More AT&T PREPAID Discussions

474

2

0

0

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Closed

Make a payment/Schedule a Payment

There are many ways you can pay your bill. Check out the following links for methods to match your lifestyle.   Ways to Pay Your Bill   Pay your bill online   Device How-To Center   View and Pay Combined Bill        

Questions

 • Wireless Billing

19.5K

1

0

0

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Roaming on my prepaid plan

I cannot seem to enable roaming for my prepaid plan. My phone is effectively out of commission. I cannot even receive text messages from my banks, etc. Is it possible to activate roaming with a prepaid plan?  

Questions

 • Plans & Features

54

3

0

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Transfering a number to atnt

I had previous service with straight talk. I need to transfer my number from straight talk to atnt. I already have a new phone and line with atnt. I need to transfer my old phone number to my new phone. How can I do that if i already have the line for my new phone activated and i want to transfer my

Questions

 • Wireless Account

45

2

0

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AT&T's Response to Mexico's Earthquake and Hurricane Katia

To help keep customers connected to those affected by the earthquake and Hurricane Katia, AT&T will automatically issue credits and waive charges for calls placed and texts sent by AT&T’s customers from the U.S. to Mexico from Sept. 8 to Sept. 10 in the local time zone. This includes calling and tex

Questions

 • Wireless Billing

1.4K

1

0

0

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Lost phone

I lost my iphone, and someone has it now. He called me and asked 100 dollars to get it back.I know where the phone is by 'Find My iPhone' app.What action is the most appropriate?

Questions

 • Wireless Account

1.8K

2

0

0

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ATT wireless internet

is it possible to get a someone to come to our house to see if we can get ATT wireless internet. Some people in our area do have ATT wireless internet.  Zip Code 72532 Laberta

Questions

 • AT&T Internet Installation

72

1

0

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Install 2nd modem to existing coax port?

I may get yelled at by ATT for asking this but heres my question. Is it possible to install a second modem (Arris) in an existing coax outlet in my room? And then hook up a router and either set it up to mirror the original (ATT) modem/router SSID and password. In a sense extending the network?The o

Questions

 • AT&T Internet Installation

585

1

0

Accepted Solution

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Help with special need for our Daughter.

My Daughter is in the U.S. Navy in GUAM her ship USS Theodore Roosevelt. She has COVID-19. My question is can you guys work out something where she will not pay a lot for calling and internet service. We want to stay in contact! Please help us.

Questions

 • Wireless Billing

97

1

0

Accepted Solution

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5g included on all unlimited plans

I recently upgraded my phone to note 20 ultra 5G, knowing that I will experience the 5g, i was told 5g was included on all the unlimited plans, but since my plan was the old unlimited plus it didnt include 5g, customer service suggested to change my plan and have to add extra 30 a month more to have

Questions

 • Account Features

169

3

0

Accepted Solution

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i miss the prepaid payment

My case was the autopayment date was yesterday but they have no money on my credit card that day so the Auto-charge fail. And right now I go to the prepaid account site want to let the system re-charge me again. It can not. Only I can do was pay the original plan which did not including the autopay

Questions

 • Account & Usage

220

1

0

Accepted Solution

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LG K10 and LG K20 -- Can't upgrade the Operating System?

I have an LG K10   and LG K20   --   both are "stuck" on Android Version 7.0   -- can I upgrade these phones?  (I need Version 10 or higher)   or are these phones too old, and that is why I can't get any new update?

Questions

 • Phone & Device Upgrades

72

1

0

Accepted Solution

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Recent online login activity

Hello, Is there a way to see who recently login to my att.com account online?

Questions

 • Online Account Access

106

5

0

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