Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (30.7K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

How to unlock my Samsung S3 for use outside the United States?

Good day. I'm in Colombia and bought a team of your company on ebay, but I can not use in my country. Could you send me a code or useful instructions how to do with cellular networks here

Questions

1K

1

0

0

Accepted Solution

Official Solution

Discount for access

I have 4 phones on my account, 3 of the phones, xxx-xxx-2842, xxx-xxx-2843 & xxx-xxx-4201 received a "discount for access" $20.00 discount. Why did the 4th phone xxx-xxx-9470 not receive the same discount? Lynn

Questions

5.5K

2

0

0

Accepted Solution

Official Solution

International Calling

What is the least expensive way to stay in touch when I am out of the country

Questions

132

4

0

Accepted Solution

Official Solution

MISTAKENLY SELECTED A PLAN THAT CANCELED MY EBB PLAN.

I accidently/MISTAKENLY changed my AT&T EBB plan to a AT&T Plan I DID NOT WANT AND DO NOT NEED, and possibly canceled my ebb plan. please help. HOW CAN I CANCWL THIS TRASACTION AND MAKE SURE I DIDN'T LOSE MY EBB SERVICE PLAN??? THANK YOU ALL FOR YOUR TIME AND HAVE A GREAT DAY.

Questions

381

3

Accepted Solution

Official Solution

Frozen iPhone 13 Pro Max

My iPhone 13 is Frozen so I can't turn it off nor answer calls Please I am desperate

Questions

98

1

0

Accepted Solution

Official Solution

My phone is stuck on 3G

I am using a Nubia Red Magic 5G and my phone is currently only using 3G. How can I resolve this issue?

Questions

1K

4

0

Accepted Solution

Official Solution

Account suspension

Hello, I'm in Europe currently and don't know when I will be back but I can't suspend my plan because there is no connection in Europe so the system cannot identify it's my so how can I suspend my account?

Questions

232

8

0

Accepted Solution

Official Solution

Modem BGW320-505

Internet drops in my back bedroom. More often now. Just wonder what I need to do to keep from dropping in my computer.

Questions

176

1

0

Accepted Solution

Official Solution

Refill Confusion

I added a $50 dollar refill card to my account on the 24th (the expiration date being the 26th), and while the account says it now has a balance of $50 it still shows the same expiration date and the only data on the account is from the 1G package that was added previously. I didn't see anything con

Questions

2.3K

5

0

0

Accepted Solution

Official Solution

Mobile share plan upgrade credits eligibility?

Hi there, I have currently a grandfather plan, it is a mobile share plan, we were advised that it cannot be retrieved, and I am ok with it, my question is would I be able to get the $700 credit if I trade-in my current phone?

Questions

218

4

0

Accepted Solution

Official Solution

Why would I have a Samsung build number on my att radiant phone?

Why would I have a samsung build Number on my att radiant phone?

Questions

76

1

0

Accepted Solution

Official Solution

I noticed my voicemail doesn't transcribe my messages.

I noticed my voicemail doesn't transcribe my messages. I have a galaxy s21.  Anyone know how this works?

Questions

240

2

0

Accepted Solution

Official Solution

$2 daily prepaid plan

Is the $2 daily prepaid plan still available from ATT? need it for emergency only for my 95 yr old mother

Questions

3.5K

3

0

Accepted Solution

Official Solution

Can I receive service at my new address without having to pay for the 'rental' on a new one?

I am looking to sign-up for Fiber Internet. I already have an ATT uVerse modem which I paid ATT ($150 approx.) for when I discontinued my service at my old address. This was because I was out of the country for a number of months early this year and no means of returning the unit at that time. Can I

Questions

109

2

0

Accepted Solution

Official Solution

Can't reset my password because I am traveling

Hi! I'm in India right now so I need to put my number on hold. I'm trying to log in to MyAT&T but it's not letting me log in (even though I'm sure I remember my password).. so I click on 'forgot password' but then it sends me a TEXT with a new password, but I can't access that text because I am IN I

Questions

88

3

0

Accepted Solution

Official Solution

Installation Technician Position

Hello,I recently moved to the Augusta, GA area. I have a BA in IT. I'm interested in becoming a tech for AT&T. I couldn't find any information on open jobs. I was told by two of your technicians that there are multiple openings in my area that aren't listed because of Covid-19.

Questions

311

1

0

Accepted Solution

Official Solution

How to us phone in Europe with my pre-paid plan

I have AT&T pre-paid plan. I will be traveling to Frankfurt, Brussels and Amsterdam. What do I need to to do for my phone to work in these cities?

Questions

78

2

0

Accepted Solution

Official Solution

I need Call Records

How can I get a copy of my recent call records?

Questions

675

1

0

Accepted Solution

Official Solution

Cannot receive verification codes

I’m not getting any verification codes from any websites. I called Apple, they told me it’s an issue with my carrier which is at&t

Questions

149

1

0

Accepted Solution

Official Solution

my phone cancelled out I want to use it again

My phone cancelled out for none use. I want to use the phone again and use the number I have from a different plan.   I have already tried putting a Calling card on the phone but it still doesn't work.  how can i use the phone that I used about 6 month ago's?

Questions

62

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.