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Phone Trade In

Ok, so I’m leaving my current Sprint plan with my iPhone XS Max and coming to AT&T. I decided to upgrade and use my XS Max as trade in credit to the upcoming 12 Pro Max. Reading through the details since I did this all online, they'll send me the 12 Pro Max on November 13th via mail and inside t

Questions

 • Apple

652

10

0

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*Gifting Apps*

if the person I am gifting an app to doesnt have itunes on their computer can they still download the app?! I havent ever sent a gift through itunes and was wanting to but I know the person i want to send it to doesnt have itunes on their pc. I am curious if they will still be able to download and i

Questions

 • Apple

1.4K

4

0

0

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return old phone from upgrade to new phone

I sent my phone back on 1/27/2022 and have been tracking with USPS but it says the following February 8, 2022, 3:41 pmTendered to Returns AgentNEW ORLEANS, LA 70113 Your item has been tendered to the returns agent at 3:41 pm on February 8, 2022 in NEW ORLEANS, LA 70113. The Postal Service

Questions

 • Apple

100

2

0

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PREPAID TO POSTPAID

I would like to change from At&t prepaid to postpaid. I currently have the $65 unlimited prepaid plan with auto pay.  What do I need to do to change?

Questions

 • Wireless Account

273

1

0

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Unlock GoPhone while abroad

I have a Nokia Lumia 635 GoPhone with ATT.  I will be abroad this summer when the six months lock period expires, and I'm eligible to submit the unlock request on the ATT website. My question is:  Will the code be enough for me to unlock the phone and use it with a different carrier while I am abroa

Questions

 • More AT&T PREPAID Discussions

2K

2

0

0

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Having Trouble Transferring Billing Responsibility

My phone bill has been under my dad's name. I recently decided to make it my own. I got the link to accept the transfer, but when I put my phone number under "number you want to take ownership of" it won't let me keep it under the existing account. It will when I clicked for "new account" but I don'

Questions

 • Wireless Account

171

2

0

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Change sim card

Am purchasing an unlocked Galaxy S10 and currently have a Galaxy S8. I want to keep my AT&T service, however they want a very high price for a new S10 and I am saving 300$ ordering a new one online. Do I extract the sim card from my S8 and put it in the new S10, or go to an AT&T store and have them

Questions

 • Phone & Device Upgrades

99

1

0

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Rural house, 1-2 bars, do boosters work?

I currently have a personal ATT cell and an ATT federal government issued cell/hotspot. The only available internet is DSL with poor performance. Both of my cellphones get 1-2 bars and will not work for video conferencing (which is a must.) About a mile closer to town I get good enough performance t

Questions

 • Phone & Device Upgrades

241

3

0

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New iPhone 7 Plus has terrible signal

I just upgraded from iPhone 6 Plus to the 7 plus. I live out in the country but my iPhone 6 Plus always had at least 2 bars LTE. My iPhone 7 plus has no service throughout most of my house. It's awful. I am getting text messages hours after people send them and I have to have my phone pressed to a w

Questions

 • Apple

8.4K

4

0

0

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Cruise data plans

Has anyone taken heavy data users (teenagers) on a cruise and used the 200 MB cruise data plan? Wondering if it is enough for a 4 day cruise. I have a daughter who is on youtube and instagram constantly. The cruise ship has a wifi plan with 1000 MB. Anybody with experience with either of thes

Questions

 • Data & Messaging Features, Internet Tethering

77

1

0

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Closed

How can I view and pay my final bill?

I paid off my installment plan on 01.08.20 and cancelled services on 01.09.20. My billing cycle has ended on the 18th of each month for the past 10 years. Last payment was auto-drafted on 12.25.19 for the 11.19.19-12.18.19 services. I SHOULD have a final bill for 12.19.19-01.18.20 but I can not s

Questions

 • Wireless Billing

1K

6

0

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Need Help With Samsung Galaxy S6 edge

I just got my samsung galaxy S6 edge and I am having problems with the fingerprint scanner. I set all my fingerprints up and I have the setting for when to unlock the phone I use my fingerprint, but everytime I go to unlock the phone it wants me to swipe it instead of using fingerprint. The only tim

Questions

 • Samsung

1.7K

3

0

0

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change phone number

i need to change my phone number.   i have a stalker who has been harrassing me since earlier this year and refuses to leave me alone

Questions

 • Wireless Account

9.7K

11

0

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Downloading apps blocked by parental controls

I'm trying to download an app directly from a website. But I get a message that says the app can't download due to parental controls. I am the account holder and shouldn't have any parental controls set on my phone.

Questions

 • Android

1.3K

3

0

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Spoofer using my phone number

I just received an anonymous text saying someone was using my cell phone number in a social security spoofing call. What should I do?

Questions

 • Other Phones & Devices

51

1

0

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PAYMENT ARRANGEMENTS / SERVICES SUSPENDED

My services were just suspended for my past  due amt for the month of december . If I pay my past due amount today can my services be restored ?

Questions

 • Wireless Account

3.1K

4

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Where did my pre pay money go?

I travel to the US twice a year and need to keep a constant phone number so friends know it's me calling them.  (Quite a few of my friends quite rightly won't answer calls from numbers they dont recognise.)I was recomended to use a Go-phone account. Last November I started the Go-phone account, topp

Questions

 • More AT&T PREPAID Discussions

1.6K

8

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Online order-new customer

I just placed my order online, and the order is processing. Once it ships and gets here what happens? Does it come activated or do I activate from home,or do I have to go into at&t store? We got 2 iphone 5s' with a 2year agreement. All I had to pay was for the price of our phones, and it said our mo

Questions

 • Wireless Account

1.9K

5

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0

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Thy go to the secured Wi-Fi hotspot?

If I purchase a package from a third party...say optimum... for secure internet access will this action keep my information and internet surfing secure? Does at n t have an option for wifi security/ internet just for the phone at hand?

Questions

 • Wireless Billing

453

2

0

0

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cost of a flip phone plan

Hi I am getting the run around from the att techs about how much the plan for a flip phone would be compared to my i-phone not including the price of the flip phone itself. The techs and the chat are saying the plan for service is the same price even though it would not include the internet...I am n

Questions

 • Wireless Account

74

1

0

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