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Unable to turn on Hotspot on new iPhone SE

I recently purchased an iPhone SE (2020) and have the AT&T Unlimited Elite(SM) plan associated with my line. I am unable to turn on personal hotspot. I have reset my network settings and keep getting call 611 or go to the website to change my plan to one that includes hotspot. I have tried to ca

Questions

 • Apple

86

5

0

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Official Solution

unpaid cellphone account

I have not paid my cellphone account since before the pandemic because this is my U.S. phone and I live in France and could not come to the U.S. I will be going to New York soon and want to use the phone again. I believe the number [EDITED] is still available. I now cannot find my account ID. I cann

Questions

 • Wireless Account

142

1

0

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Official Solution

Iphone 5 C disk compatiblity with Samsung S 7 Edge

I currently have one of 3 lines in my daughter's At&t account. I want to change my phone to a Samsung S 7 Edge. Can I simply use my current chip/SD card in the Samsung?

Questions

 • Wireless Account

230

1

0

0

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Access for iPhone 4G w/ VVM - Looking for Better Understanding

Hello! I am currently researching plans to change to as I often creep very close to my current data limit. I am currently grandfathered into a group 9GB share plan, and in my itemized bill I see the Access for iPhone 4G charge. I somewhat understand what that charge is for, however I am confused on

Questions

 • Wireless Billing

67

4

0

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covid -19 waiver date clarification

Hello, I need some clarification regarding the waiver form for those who are impacted by covid-19. The date listed on this link here https://www.att.com/help/covid-19/ (screenshot : https://imgur.com/YqGXmCJ at the time i wrote this) said "This waiver applies to these fees or charges incurred from M

Questions

 • Wireless Billing

674

2

0

Accepted Solution

Official Solution

I have Watch TV app with HBO. Use login for hbo on roku?

I chose HBO as my premium service on the Watch TV app. (I have AT&T wireless unlimited and more plan) Since there isn't Watch TV capability on Roku (and doesn't look like there ever will be) can I still use the Watch TV login to watch HBO on roku?

Questions

 • Account Features

337

1

0

0

Accepted Solution

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Closed

Thank you for the free data during covid19

10G of free data for 60 days do to covid19 crisis and you concern . Thank you very much. You have no idea how much that helped my wife and I. We have just recently moved from Texas to Colorado. I have a Video doctor visit Monday with No data. Thank you It doesn't take much to matter a lot

Questions

 • Wireless Account

44

1

Accepted Solution

Official Solution

How long is the grace period to switch phones?

I recently got the note 10 5g Saturday. And upon seeing that I have to be able to use micro SD cards for work and all. The 10 does not support the sd cards and the 10 + does. So how do I go about switching phones out? I would like to do so inside a store where it could be a right then n over deal..

Questions

 • Phone & Device Upgrades

49

1

Accepted Solution

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Need 12 mo. history of my account

where must i go to find this account history to copy?

Questions

 • Wireless Billing

1.1K

4

0

0

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Prepaid to postpaid conversion from India

I have an at&t prepaid connection, and I'm in India currently. I would like to change my prepaid plan to postpaid to enable international roaming and avoid service disconnection. Can I do that while in India?

Questions

 • More AT&T PREPAID Discussions

46

1

0

Accepted Solution

Official Solution

Need help with phone upgrade

I was attempting to upgrade my phones last week. A chat agent input the order, but then had difficulties with the order, and passed me around to her supervisor and the billing department.  I’ve since spent five hours with seven reps trying to get it straightened out, without luck.  Whatev

Questions

 • Wireless Account

107

1

0

Accepted Solution

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iphone 5s and windows 10 phone

Can i put my sim card from an at&t windows 10 phone into a new iphone 5s with straight talk, remove the straight talk sim card and have it with at&t.

Questions

 • Other Phones & Devices

521

2

0

0

Accepted Solution

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Verizon Galaxy S5 on AT&T Network, But No "Mobile Hotspot"

Can someone clue me in on what I need to do to get my Samsung Galaxy S5 that was given to me by my company that used to be on the Verizon network. I can get everything to work on the AT&T network except "Mobile Hotspot". What do I need to do to fix this issue!?!?

Questions

 • Samsung

1.9K

3

0

0

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Order was cancelled but no refund was sent.

I ordered the iphone 11 right after i submitted my order I got an email saying that it was cancelled and i did not receive my refund. So I call customer service and the lady tells me to call my bank. Why would i call my bank if i gave my money to At&t? Ijust want my money back.

Questions

 • Apple

47

1

0

Accepted Solution

Official Solution

Prepaid line usage abroad

Greetings,I have an At&t prepaid line which I purcahsed back in October 2017 when I was in the US. I reside in Turkey and kept using that line’s whatsapp on my iphone which I also bought together with the at&t line in 2017. Now I own a new phone and want to transfer my at&t phone line’s whatsapp to

Questions

 • Account & Usage

53

1

0

Accepted Solution

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Incoming international calls

Are there charges for incoming international calls on the prepaid $35 plan? Specifically, I'm interested in icoming calls from Russia.

Questions

 • More AT&T PREPAID Discussions

2.4K

2

0

0

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Rollover

I recieved a new phone 7-22-16. We lowered out usage from 25 to 15 mb. We are already getting noticed that we have used 90% of our alotted time, but in fact should have 20.80 mb left over from last month. Can you please correct?

Questions

 • Wireless Account

471

5

0

0

Accepted Solution

Official Solution

My Caller ID is my real name…

Every time I call a “random” person it shows my real name as my caller ID but I want it to show my number. I am using an IPhone 12.

Questions

 • Apple

37

3

0

Accepted Solution

Official Solution

Bring my own device and keep my current plan

If I pay off the balance of my current installment Agreement with AT&T for my current phone, can I bring a different unlocked phone to my account to replace my current phone and keep A) My same plan: and B) My same phone number?I understand there is a $30 activation fee.

Questions

 • Phone & Device Upgrades

110

1

0

Accepted Solution

Official Solution

How to unlock my Samsung S3 for use outside the United States?

Good day. I'm in Colombia and bought a team of your company on ebay, but I can not use in my country. Could you send me a code or useful instructions how to do with cellular networks here

Questions

 • Samsung

981

1

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