
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Closed
We were suspended, but we were told we had till 6/30 because of Covid 19. This is our only phone and we have children at home. Can we get help
Questions
•
Wireless Account
Accepted Solution
Official Solution
Is tax applied to monthly plans?
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I need to guys e mail me or send me my statement out going calls ang in going calls start to September 2019 to Feb. 20/20
Questions
•
AT&T Phone Account
Accepted Solution
Official Solution
I keep getting an error message "Sim card not found...please restart your device"and the phone jams up and I cant do anything but restart. Then it's fine for a few days and comes back.
Questions
•
Samsung
Accepted Solution
Official Solution
I have a Moto G30 XT2129-2 from India. I took a new AT&T sim in Vestal and only got a 3G (H) network everywhere. My phone is a 4G and wifi call enabled device, but even with this I'm unable to use these features with AT&T. Kindly support
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Hello! Recently, I started noticing a lot of warnings in my router log (SonicWALL TZ 210W) about irregular XML files coming from all sorts of interesting source IP Addresses (AOL, MLB, Akamai) all with a target IP of my MicroCell! It got me thinking.... how does the MicroCell get firmware / soft
Questions
•
AT&T Cell Booster
Accepted Solution
Official Solution
My I-Pad is out of date, it can no longer be supported according to the advice I received from ATT. I now need to cancel this device. I've stayed on the phone so long. Please help.
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
So I lost my iphone a week ago, but my roommate gave me his old iphone. I have transferred all of my data (apps, contacts, passwords etc.) over to the new phone. My problem is that I cannot figure out how to switch my actual service over to the new phone so that I can access my cellular data, mak
Questions
•
Apple
Accepted Solution
Official Solution
My son is mentally handicapped and lives on SSI. Is there any kind of discounts on wifi in Mo?
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
Does AT&T have an email for customer service? If so does anyone have the email?
Questions
•
Wireless Account
Accepted Solution
Official Solution
I just had a new prepaid SIM card and a new unlocked phone shipped to me. I activated it successfully but I still have NO SERVICE. I can't sign in or create a new account because the system can't find my transferred number in order to sign me in. so I can't pay my bill or make a call and I have no p
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Hello, I requested to unlock my Apple iPhone 5s device from ATT and the request was approved. However, I never received the pin code. Why?Thanks
Questions
•
Apple
Accepted Solution
Official Solution
Hi my name is Shantelle Gibson and yesterday I had the perched blockers off my phone whenever I went to try to make a purchase on my game it wouldn't let me so I called AT&T back they said if I enabled the AT&T carrier billing the it would work but it made the AT&T carrier billing disapp
Questions
•
Account Features
Accepted Solution
Official Solution
Hi there, I have currently a grandfather plan, it is a mobile share plan, we were advised that it cannot be retrieved, and I am ok with it, my question is would I be able to get the $700 credit if I trade-in my current phone?
Questions
•
Account Features
Accepted Solution
Official Solution
I bought a motorola g7 and I checked the imei and it was not stolen then I realized it was google locked and have no idea how to bypass it please help me get in my phone
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Every time I call a “random” person it shows my real name as my caller ID but I want it to show my number. I am using an IPhone 12.
Questions
•
Apple
Accepted Solution
Official Solution
I have an LG K10 and LG K20 -- both are "stuck" on Android Version 7.0 -- can I upgrade these phones? (I need Version 10 or higher) or are these phones too old, and that is why I can't get any new update?
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I have prepaid number in AT&T and I'd like to get an online offer. Can I transfer my current prepaid number to the new one?https://www.att.com/buy/wireless/prepaid/plansAT&T PREPAID SM 8GB Online Offer
Questions
•
Plans & Features
Accepted Solution
Official Solution
I have a Samsung SM-G955F unlocked international edition phone. It shows as offering LTE/3G/2G and VoLTE. Since it offers LTE, will it still operate after AT&T shuts down its 3G network?
Questions
•
Samsung
Accepted Solution
Official Solution
I want to upgrade my android to lollipop version but everytime i check my phone status for update its says that my phone is up to date. so how can i download lollipop upgrade.
Questions
•
Android