
Billing help
Learn how to sign in, view and pay your bill online, change your service, and more.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I have structured wiring in my home with my AT&T Router and WAP currently in the wiring panel in my master closet. In my upstairs game room which is centrally located in the house I'm having some trouble with my wireless receiver losing signal which leads me to my question. Would it be possible/sma
Questions
• AT&T Internet Equipment
Accepted Solution
Official Solution
The U-200 plan for TV, phone , and internet includes a DVR and a wireless receiver - that should support two TV's. Since I have several more TV's, I plan to add two more controller boxes and then purchase a wireless receiver for the other TV's. How many additional TV's can the wireless receiver su
Questions
• Watching U-verse TV
Accepted Solution
Official Solution
I recently ordered the wireless receiver. In looking at the Gateway router, I see there are no open ethernet ports. How do I connect using a hub? Or, will it work if I connect it to the ethernet cable that is currently connected to my "wired" receiver?
Questions
• U-verse TV Equipment
Accepted Solution
Official Solution
I've had uVerse since 2007, and after the initial growing pains in my area, and old house, I found a combination where all three receivers, connected through ethernet ports on the RG, performed flawlessly. Yesterday I had a new install at a new house and the technician said uVerse's go to plan these
Questions
• U-verse TV Equipment
WE have been struggling with all of our service but finally got back up last week. I tried to use our tv that has a wireless receiver and I keep getting a screen with the above and instructions to reboot everyhting blah blah. Well that does not owrk. I have 5 green bars and teh Motorola AP seems to
Questions
• Watching U-verse TV
Quality customer service and technical support seem to be a thing of the past at AT&T these days. On 3/24 one of our Uverse wireless receivers stopped working. I reset/restarted the device several times, switched it with another receiver in another room to eliminate cables, TVs, and location as part
Questions
• U-verse TV Equipment
Every time a receiver "loses signal" and it says "Restart receiver" or "Hold down the WPS for 10 seconds." Why doesn't the U-verse box (the box that makes you pair the wireless receivers) save the wireless receivers MAC address and more in the system so that when it loses signal it can automatically
Questions
• U-verse TV Equipment
My television keeps freezing and pixelating. I loose whole sections of programming. I have been told that because I am in a back room and the main receiver is in the front, there is too many walls between the two, plus I have a basement while can interfere as well if the wireless beams bounce off
Questions
• U-verse TV Equipment
So I went throught the process to set up the wireless receiver and got the error, does not match account settings. I unplugged the receiver and went through the process again, same result. Unsure what the issue is, it was given to me by ATT during initial install, they just gave me the instruction
Questions
• U-verse TV Equipment
Has anyone else had problems with playback of DVR recordings on the wireless receivers? Playback is fine on the DVR itself, but whenever I try to watch a recording on one of the wireless receivers, the playback pauses every 30 seconds or so for about 5 seconds. This happens on both of the wireless
Questions
• U-verse TV Equipment
Dear Community: I'm sure this question has been asked and answered a million times already, but I'm having trouble finding an answer that both gives me a working solution as well as makes sense in my laymen's understanding. Here's my situation: I recently installed the TP-LINK Archer C7 AC1750 route
Questions
• AT&T Internet Equipment
I have an Arris NGV589 Uverse Gateway, 1 wired VIP2250 DVR-HD Receiver and 4 wired VIP1200 HD receivers on my account. Recently, I requested to swap out one of the wired receivers for a wireless receiver. The box they shipped to me (for self install) included the expected Cisco wireless receiver a
Questions
• U-verse TV Equipment