Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (27.3K)

Relevance

Accepted Solution

Official Solution

Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

Questions

587

3

0

Accepted Solution

Official Solution

Will a Samsung Verizon carrier phone work with my Att go phone

Will a Samsung Verizon phone work with my Att go phone sim card?

Questions

1.7K

1

0

0

Accepted Solution

Official Solution

AT&T Next Plan and Phone Resale

I currently have an iphone 6s 16 gb under the Next 24 plan, but a friend of mine was selling her iphone 6s 64 gb and I bought it. Am I allowed to transfer my sim card over to the new phone and start using that and sell my previous iphone even though I am still making payments?

Questions

2.1K

2

0

0

Accepted Solution

Official Solution

Transfer from prepaid to postpaid account

I want to join more opportunities with an postpaid account.

Questions

186

3

0

Accepted Solution

Official Solution

Getting a new SIM for a new phone

I currently have an HTC One X+ which uses a micro-sim. I just ordered a Moto X off contract, which uses a nano-sim. I want to switch to that phone, so I'll need a new sim card. How do I go about getting the right sim card to transfer my service over? I currently have the $25 off the basic $40 plan t

Questions

1.8K

1

0

0

Accepted Solution

Official Solution

remotely delete a text from a prepaid phone

I purchased a prepaid phone for a lady friend of mine and she lives out of town.  Is there anyway to delete a text message on the phone from from my computer?   Thanks for your time.

Questions

141

3

0

Accepted Solution

Official Solution

old zte z222 that i found

I cant find the battery what do i do with it? blocked zte z222 i dont know whose phone it is

Questions

29

2

0

Accepted Solution

Official Solution

Online order-new customer

I just placed my order online, and the order is processing. Once it ships and gets here what happens? Does it come activated or do I activate from home,or do I have to go into at&t store? We got 2 iphone 5s' with a 2year agreement. All I had to pay was for the price of our phones, and it said our mo

Questions

1.9K

5

0

0

Accepted Solution

Official Solution

Motorola Atrix Master Reset

Giving my old motorola atrix to my sister haven't used in months have new phone forgot the lock pin, how do i unlock to gift to my sister

Questions

609

1

0

0

Accepted Solution

Official Solution

Down Payment for Phone

[Subject edited for better exposure] Do you have to make a down payment once you get the phone ? . Or you will just pay once you receive your phone bill.

Questions

1.8K

1

0

0

Accepted Solution

Official Solution

Refill Confusion

I added a $50 dollar refill card to my account on the 24th (the expiration date being the 26th), and while the account says it now has a balance of $50 it still shows the same expiration date and the only data on the account is from the 1G package that was added previously. I didn't see anything con

Questions

2.3K

5

0

0

Accepted Solution

Official Solution

How to change DTMF tone length on U319AA

I need the DTMF dial tones to be longer, in order to dial into my credit card & debit card 800 numbers to check balance, transaction history, etc. The default tone length is to short, resulting in missed or wrong numbers being sent to the respective automated systems.

Questions

17

1

0

Accepted Solution

Official Solution

PAYMENT ARRANGEMENTS / SERVICES SUSPENDED

My services were just suspended for my past  due amt for the month of december . If I pay my past due amount today can my services be restored ?

Questions

3.1K

4

0

0

Accepted Solution

Official Solution

Where did my pre pay money go?

I travel to the US twice a year and need to keep a constant phone number so friends know it's me calling them.  (Quite a few of my friends quite rightly won't answer calls from numbers they dont recognise.)I was recomended to use a Go-phone account. Last November I started the Go-phone account, topp

Questions

1.6K

8

0

0

Accepted Solution

Official Solution

What is the full monthly balance I pay each month 4 my wireless service?

What is the full monthly balance I pay each month 4 my wireless service?

Questions

244

2

0

Accepted Solution

Official Solution

S6 Edge No AT&T SIM but Need Marshmallow Update

My S6 Edge G925A won't update to Marshmallow. I don't know if it's because I live in Dominica and don't have an AT&T SIM card. But I need help and fast

Questions

650

3

0

0

Accepted Solution

Official Solution

Failure to easily obtain prepaid phone bill info

I need my phone bill for my pre-paid cell phone that clearly states my name, address, #, today's date and the AT&T logo all in one. It is easier for post paid users to get this information, why is it so hard to get mine? I have been a loyal customer for almost 5 years now and all I simply need i

Questions

71

2

0

Accepted Solution

Official Solution

Closed

Was this data deactivation intentional?

In the middle of March 2020, an inactive at&t prepaid phone that I own was given suddenly active (data only) despite the fact that i hadn't paid the bill in several months. I did some research online and found out that it was due to this whole coronavirus situation. The article I read stated tha

Questions

51

1

0

Accepted Solution

Official Solution

Closed

Introducing the Samsung Galaxy S7, Galaxy S7 edge, and Gear S2 classic!

Where can I find out more about the Samsung Galaxy S7, Galaxy S7 edge, and Gear S2 classic?

Questions

5.2K

1

0

0

Accepted Solution

Official Solution

Question about rollover data

hi I've got last month bill which includes my overdata fees, $15.00, but I don't see the rest of data in my current data this month after I used last month. I just used about 0.14GB over so I pay $15.00 more, but how come I don't get any rest of them about 0.86GB over. Could you please make sure of

Questions

630

5

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.