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Winter maintenance tips for your home

Now that Old Man Winter is officially here to stay for awhile, it's more important than ever to keep home maintenance in mind. From potential frozen pipes to soaring energy costs, here are a number of simple things you can do to help ensure that your home is capable of withstanding even the worst of

Questions

 • Other

1.7K

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Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

Questions

 • Device Features

538

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Where did my pre pay money go?

I travel to the US twice a year and need to keep a constant phone number so friends know it's me calling them.  (Quite a few of my friends quite rightly won't answer calls from numbers they dont recognise.)I was recomended to use a Go-phone account. Last November I started the Go-phone account, topp

Questions

 • More AT&T PREPAID Discussions

1.6K

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Ethernet Connection [ PLEASE HELP! I'M DESPERATE ]

So I live in an apartment and I have to deal with a problem of having my DSL Jack and DSL Filter across the room in the kitchen and I really want to use an ethernet cable. To gain ethernet connection, I'd have to move my HEAVY PC to the kitchen and use ethernet, going back the forth from my desk to

Questions

 • Network Coverage

125

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bbry passport, questions?

Hello all,  possible soon to be att cvustomer from vzw, but i do have afew q's inreguards to the passport as i've never been with a gsm carrier before. 1. wil the passport be ATT branded or will be unlocked? 2. software uopdates,  do they have to be approved by att thus causing a delasy inwhich i ge

Questions

 • Other Phones & Devices

4.5K

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Calls to Mexican mobile and landlines

Hi! Can I make unlimited phone calls to landlines as well as to wireless phones to Mexico with the 55 Mexico and Canada plan?

Questions

 • Account Features

1.1K

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Galaxy note 5

I keep getting an error message "Sim card not found...please restart your device"and the phone jams up and I cant do anything but restart. Then it's fine for a few days and comes back.

Questions

 • Samsung

1.2K

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Firmware update outside of US

I want to upgrade my android to lollipop version but everytime i check my phone status for update its says that my phone is up to date. so how can i download lollipop upgrade.

Questions

 • Android

1.3K

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I noticed my voicemail doesn't transcribe my messages.

I noticed my voicemail doesn't transcribe my messages. I have a galaxy s21.  Anyone know how this works?

Questions

 • Samsung

224

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Online order-new customer

I just placed my order online, and the order is processing. Once it ships and gets here what happens? Does it come activated or do I activate from home,or do I have to go into at&t store? We got 2 iphone 5s' with a 2year agreement. All I had to pay was for the price of our phones, and it said our mo

Questions

 • Wireless Account

1.9K

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Rollover

I recieved a new phone 7-22-16. We lowered out usage from 25 to 15 mb. We are already getting noticed that we have used 90% of our alotted time, but in fact should have 20.80 mb left over from last month. Can you please correct?

Questions

 • Wireless Account

477

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covid -19 waiver date clarification

Hello, I need some clarification regarding the waiver form for those who are impacted by covid-19. The date listed on this link here https://www.att.com/help/covid-19/ (screenshot : https://imgur.com/YqGXmCJ at the time i wrote this) said "This waiver applies to these fees or charges incurred from M

Questions

 • Wireless Billing

683

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I was told AT&T was not turning off prepaid service

I was told by a representative that At&T was not going to suspend services for anyone including pre paid. It is sad that the largest provider of cell service and its rep are full of S@&T when U.S Cellular and t mobile and boost all care about people but AT&T dont. #timetoswitch

Questions

 • Wireless Billing

315

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Not currently in the US / hold phone number temporarily due to the covid-19

Hello! As the subject line mentioned, I am not in the US currently due to the COVID-19 since mid march, I was wondering if I can suspend my bill but hold my phone number until September/October? And since I didn't use any data nor make any phone call, would it be possible to have a refund for the pr

Questions

 • Wireless Billing

267

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Closed

Keep Americans Connected Pledge

My service was disconnected and I was told that AT&T has signed a do not cancel service due to the pledge that they signed to not cancel services due to the Coronavirus. When will my service be reconnected? This pledge is active for the next 60 days. I will make a payment on my bill in 2 weeks.

Questions

 • Wireless Billing

157

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Unlock GoPhone while abroad

I have a Nokia Lumia 635 GoPhone with ATT.  I will be abroad this summer when the six months lock period expires, and I'm eligible to submit the unlock request on the ATT website. My question is:  Will the code be enough for me to unlock the phone and use it with a different carrier while I am abroa

Questions

 • More AT&T PREPAID Discussions

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Wi Fi Calling on my iPhone 11

I have an unlocked iPhone 11 (not purchased from AT&T) with an AT&T sim card (prepay plan). Can I activate wifi calling or does the phone have to be a true AT&T branded phone? Kind of an elementary question but the international calling plans all mention the countries you can call fro

Questions

 • Apple

157

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Iphone 5 C disk compatiblity with Samsung S 7 Edge

I currently have one of 3 lines in my daughter's At&t account. I want to change my phone to a Samsung S 7 Edge. Can I simply use my current chip/SD card in the Samsung?

Questions

 • Wireless Account

238

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I cant find away to put the AT&T carrier billing back on Google play store

Hi my name is Shantelle Gibson and yesterday I had the perched blockers off my phone whenever I went to try to make a purchase on my game it wouldn't let me so I called AT&T back they said if I enabled the AT&T carrier billing the it would work but it made the AT&T carrier billing disapp

Questions

 • Account Features

47

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Closed

Was this data deactivation intentional?

In the middle of March 2020, an inactive at&t prepaid phone that I own was given suddenly active (data only) despite the fact that i hadn't paid the bill in several months. I did some research online and found out that it was due to this whole coronavirus situation. The article I read stated tha

Questions

 • Wireless Account

46

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