Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (2K)

Relevance

Accepted Solution

Official Solution

low-income /senior discounts for internet

It is my understanding that AT&T has an internet service for low-income families. I would like more information about this and how do I apply for it, and what the requirements are ? Thank you, Wanda (Edited per community guidelines)

Questions

752

2

0

Accepted Solution

Official Solution

Segregating Between 2.4 and 5.0 for Home Network Items Alexa / Lights

Please help me with segregating Home Network items between 2.4 Ghz and 5 Ghz. I have been through all of the pages on the router page and don't have a clear idea of how to do it.   I have about 20 lights, security system, phone, printer, TVs, and 6 Alexa devices.   I am starting

Questions

287

4

0

Accepted Solution

Official Solution

International call with wifi calling

​I will stay in Korea for a month. Can I receive the call from the US if wifi calling is turned on and I am in the area where wifi is available? If so, is there any extra cost? If not, what is the best option to get the call from the US for a month while I am in Korea? I need to receive calls and te

Questions

19

2

0

Accepted Solution

Official Solution

Is it necessary to have my 2Mhz and 5Mhz radios to have the same SSID

Hello! My router/gateway got reset to factory default for reasons unknown to me. I was setting up the SSIDs for the 2,5 and guest WiFi. When giving the 5Mhz radio a different name than the 2Mhz radio the gateway complains when you go to save it.  I had to turn off the 5Mhz radio since th

Questions

85

2

0

Accepted Solution

Official Solution

Texting from AT&T Prepaid Online Account

Does AT&T Prepaid offer the ability to text someone from your online account? Often when at work it's easier texting with a PC than a cell phone. The objective would be to access my online account and send text messages as if from my cell phone. Thank you.

Questions

105

2

0

Accepted Solution

Official Solution

What modem/router can I use as Bridge to connect to the AT&T gateway? Any recommendations?

Currently I am using a BGW210 modem/router that was provided by ATT and I'd like to know what are the supported brands and references that I can use to connect to this one. Also, would this AT&T modem support wifi 6? Thank you!

Questions

343

23

0

Accepted Solution

Official Solution

How to update an unlocked samsung to be compatible with wifi calling?

I have a model an unlocked Galaxy S20+ 5G (G986U1), which according to this(https://www.att.com/idpassets/images/support/wireless/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf), is capable of using wifi calling when unlocked if it has a software update. The wifi calling option is simply not

Questions

36

1

0

Accepted Solution

Official Solution

AT&T Smart Wi-Fi Extender - AirTies 4920

Accessing your Wi-Fi in every part of your house is no longer a problem with the The AirTies 4920! The AT&T Smart Wi-Fi Extender helps get a wireless signal to more areas of your home, giving you a better Wi-Fi experience to do what you want, where you want.    Interested? Order the

Questions

84.5K

44

0

Accepted Solution

Official Solution

How do I set up 2.4g network in my 5g att internet wifi for home smart device

I have several smart devices that will not work on 5g. How do I go about creating a 2.4 wifi network in my ATT internet?

Questions

879

9

0

Accepted Solution

Official Solution

Cannot Use Smart Devices Because 2.4GHz and 5GHz Networks Must Have Same SSID.

In short, all of my WIFI smart devices (Wyze Cam and smart plugs) operate only on 2.4GHz. By default, the 5GHz and the 2.4GHz networks have the same SSID. When assigning a different SSID to the 2.4GHz network, I receive the following warning: Warning:Your 2.4 GHz and 5 GHz network names and password

Questions

1.4K

4

0

0

Accepted Solution

Official Solution

Can we unplug the BGW210 router/modem?

We just had our router/modem replaced to the BGW210. When my daughter spoke with the ATT rep, she was under the impression we should NEVER unplug the unit. Is this correct?

Questions

1.5K

1

0

Accepted Solution

Official Solution

Constant pauses while on WiFi

I recently had the 1GB internet service installed.  I have an office in the back of my house that has a hardwired connection.  My problem is with the WiFi coming off of the Fiber modem.  The speeds test just fine.  The problem is there are constant pauses on all WiFi devices.  Web pages pauses up to

Questions

576

1

0

Accepted Solution

Official Solution

Splitting 2gh from 5gh so I can connect my HP printer to wifi

I have a 2.4gh printer that will not connect to my new AT&T internet. I had spectrum before and it came with 2g and 5g as two different connections. I have tried to replicate this multiple times with AT&T but when I go through the steps, all I end up doing is renaming the one network connect

Questions

295

7

0

Accepted Solution

Official Solution

ZTE Velocity (MF923) no longer updating data

Hi, my ZTE Velocity is no longer updating the data amount although it is still allowing my devices to access the internet fairly well. I took it to an ATT store where they reset it and now I can no longer give it a new name and a different password.  Is ATT considering this device obsolete now

Questions

93

1

0

Accepted Solution

Official Solution

Target and AT&T bundling promotion

Got call, told that Target was underwriting a bundling service for "select" customers that would combine all AT&T services (directv, which I hate, cell and internet) for over half of what I'm currently paying. Put almost $300 credit on my AT&T bill. Sounded too good to be true, took hours to

Questions

800

5

0

Accepted Solution

Official Solution

Need help with WiFi configuration

We have numerous problems with our Wifi (slow, smart devices keep getting lost, etc). We have a model 5288ACFXN U-verse router.  We only have Uverse Internet, not TV. We don't have any problems with wired connections. I'm hoping to disable the WiFi on our AT&T router and purchase a dedi

Questions

42

1

0

Accepted Solution

Official Solution

Wi-Fi connected to Visio TV, but built in apps say it is disconnected.

How do I get the Visio TV built in apps to work? I have a strong Wi-Fi signal on the TV, but they won't boot up, keeps saying it's disconnected from the network.  Also tried it with Ethernet, same thing happened.

Questions

192

13

0

Accepted Solution

Official Solution

Connect NetGear NightHawk X4S to ATT/Arris BGW210 on ATT Fiber Internet

I am looking for the set-up instructions. I know I need to enable bypass mode and then turn off wireless on the Arris BGW210 to avoid interference. I am looking for step by step instructions before I waste hours trying to configure this myself. Thank you in advance!

Questions

228

4

0

Accepted Solution

Official Solution

Port Forwarding 44158

I’m having trouble forwarding my port to 44158. Step by step instructions please. Any help is appreciated. Thanks.

Questions

172

1

0

Accepted Solution

Official Solution

Android Update to 4.4.4

I just installed the incremental upgrade to Android 4.4.4 and now my WifI turns off and on continuously by itself. It's bad enough that the entire world is getting updated to Android Lollipop but I get an minor upgrade to 4.4.4 and it made my phone worse. I'm extremely upset

Questions

1.4K

3

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.