
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
It is my understanding that AT&T has an internet service for low-income families. I would like more information about this and how do I apply for it, and what the requirements are ? Thank you, Wanda (Edited per community guidelines)
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
Please help me with segregating Home Network items between 2.4 Ghz and 5 Ghz. I have been through all of the pages on the router page and don't have a clear idea of how to do it. I have about 20 lights, security system, phone, printer, TVs, and 6 Alexa devices. I am starting
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I will stay in Korea for a month. Can I receive the call from the US if wifi calling is turned on and I am in the area where wifi is available? If so, is there any extra cost? If not, what is the best option to get the call from the US for a month while I am in Korea? I need to receive calls and te
Questions
•
Account Features
Accepted Solution
Official Solution
Hello! My router/gateway got reset to factory default for reasons unknown to me. I was setting up the SSIDs for the 2,5 and guest WiFi. When giving the 5Mhz radio a different name than the 2Mhz radio the gateway complains when you go to save it. I had to turn off the 5Mhz radio since th
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Does AT&T Prepaid offer the ability to text someone from your online account? Often when at work it's easier texting with a PC than a cell phone. The objective would be to access my online account and send text messages as if from my cell phone. Thank you.
Questions
•
Plans & Features
Accepted Solution
Official Solution
Currently I am using a BGW210 modem/router that was provided by ATT and I'd like to know what are the supported brands and references that I can use to connect to this one. Also, would this AT&T modem support wifi 6? Thank you!
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have a model an unlocked Galaxy S20+ 5G (G986U1), which according to this(https://www.att.com/idpassets/images/support/wireless/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf), is capable of using wifi calling when unlocked if it has a software update. The wifi calling option is simply not
Questions
•
Device Features
Accepted Solution
Official Solution
Accessing your Wi-Fi in every part of your house is no longer a problem with the The AirTies 4920! The AT&T Smart Wi-Fi Extender helps get a wireless signal to more areas of your home, giving you a better Wi-Fi experience to do what you want, where you want. Interested? Order the
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I have several smart devices that will not work on 5g. How do I go about creating a 2.4 wifi network in my ATT internet?
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
In short, all of my WIFI smart devices (Wyze Cam and smart plugs) operate only on 2.4GHz. By default, the 5GHz and the 2.4GHz networks have the same SSID. When assigning a different SSID to the 2.4GHz network, I receive the following warning: Warning:Your 2.4 GHz and 5 GHz network names and password
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
We just had our router/modem replaced to the BGW210. When my daughter spoke with the ATT rep, she was under the impression we should NEVER unplug the unit. Is this correct?
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I recently had the 1GB internet service installed. I have an office in the back of my house that has a hardwired connection. My problem is with the WiFi coming off of the Fiber modem. The speeds test just fine. The problem is there are constant pauses on all WiFi devices. Web pages pauses up to
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have a 2.4gh printer that will not connect to my new AT&T internet. I had spectrum before and it came with 2g and 5g as two different connections. I have tried to replicate this multiple times with AT&T but when I go through the steps, all I end up doing is renaming the one network connect
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Hi, my ZTE Velocity is no longer updating the data amount although it is still allowing my devices to access the internet fairly well. I took it to an ATT store where they reset it and now I can no longer give it a new name and a different password. Is ATT considering this device obsolete now
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
Got call, told that Target was underwriting a bundling service for "select" customers that would combine all AT&T services (directv, which I hate, cell and internet) for over half of what I'm currently paying. Put almost $300 credit on my AT&T bill. Sounded too good to be true, took hours to
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
We have numerous problems with our Wifi (slow, smart devices keep getting lost, etc). We have a model 5288ACFXN U-verse router. We only have Uverse Internet, not TV. We don't have any problems with wired connections. I'm hoping to disable the WiFi on our AT&T router and purchase a dedi
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
How do I get the Visio TV built in apps to work? I have a strong Wi-Fi signal on the TV, but they won't boot up, keeps saying it's disconnected from the network. Also tried it with Ethernet, same thing happened.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I am looking for the set-up instructions. I know I need to enable bypass mode and then turn off wireless on the Arris BGW210 to avoid interference. I am looking for step by step instructions before I waste hours trying to configure this myself. Thank you in advance!
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I’m having trouble forwarding my port to 44158. Step by step instructions please. Any help is appreciated. Thanks.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I just installed the incremental upgrade to Android 4.4.4 and now my WifI turns off and on continuously by itself. It's bad enough that the entire world is getting updated to Android Lollipop but I get an minor upgrade to 4.4.4 and it made my phone worse. I'm extremely upset
Questions
•
Android