
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
The wifi signal has become increasingly bad in our setup (devices and wifi tv boxes) and I am thinking about moving to my own router to handle everything with a better signal. I am well aware that placement, walls, and so on affect the signal so please do not recommend changing the current location
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I own a AT&T 4290 wifi extender that I bought several years ago. I'm thinking of buying another on Ebay. Can I run two simultaneously? If so can they be connected together with ethernet (like backhaul) or just wifi? I'm at a loss on how strong this thing still runs. I'm getting +/-300 Mps upl
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Hello, the new Eero wifi routers are on sale and I wanted to buy one but I only wanted to use it as sort of a stable extender with my ATT Fiber router. But I'm confused on a few things, does the Eero routers work with the att routers and can I pair it as an extender so that I'm able to extend my wif
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
O- I started an online chat today because of a failed understanding when I called customer service the first time. I’m in the the process of buying a house and my mortgage company needs a reference letter for my payment history. During the online chat, I waited at least 30 minutes until I got connec
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
Why did this ultra wide band (UWB) appear in my connection settings today on My Att galaxy 22 ultra
Questions
•
Network Coverage
Accepted Solution
Official Solution
My HP Photosmart 209A printer i understand will only work on 2.4 GHZ system It USED to work just fine till 5 days ago!! I did change ANYTHING, touch anything ... but now my printer cannot find my wireless signal. HP website says thait this printer wil
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I have an Acekool heater that I am trying to connect to my guest account. I want to make the guest account my 2.4ghz because it wnt connect with it on automatic. How can I fix this?
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
We recently upgraded to the 45MB Uverse Internet package. Now we cannot connect to Pandora, Netflix, and certain other apps on our Samsung Galaxy S7 phones while the wifi is enabled on the phones. If we turn off wifi, the apps connect as expected using Sprint. The phones work fine on Charter.net wif
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
Uverse Internet only- starting last night, some devices can no longer connect to wifi. Shut down all devices and rebooted router. Kindle, Windows10 Lenovo Laptop, and Vizio smart tv won’t connect with default password- try again error (same password works to connect iMac & iPhone & andriod phone).
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Updated my Samsung Galaxy S5 1 week ago. Since the update it will not stay connected to wi-fi. Turns on and off every 30 seconds or so and is draining my battery. Turned off the smart switch and did not fix. Had to turn my wi-fi off all together. Can I go back to factory reset? Will that clear
Questions
•
Samsung
Accepted Solution
Official Solution
I want to improve my WiFi connection at the other side of the house furthest from modem. It is not an option to move the modem so what extender is best with AT&T provided modem model 5268AC. Internet speed is great I just want to improve the connections better throughout the house.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Is it possible to use WiFi calling and call forwarding on an unlocked Motorola phone? If I try to forward a phone it says Network or SIM card error.
Questions
•
Android
Accepted Solution
Official Solution
I have my main property but also and ADU (really a glorified garden shed that I use as an office). Can I have the fiber run to each (a socket in each), and then install two router/gateway or similar? I have used range extenders in the past but they don't really cover it so well as the other buildi
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I have acquired a laptop and have verified that it does connect to wifi at other locations. At home I have a 2WIRE347 router for u-verse internet. When I attempt to connect laptop it identifies the wifi connection but shows "limited availability". Diagnostics returns "Wireless Network Connection
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
There was an accident in front of the apartments and the pole and the green box were destroyed. At this point, we cannot get internet service into the complex. Someone needs to come fix the equipment.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I just switched over to fiber optic and I cut the cords and want to stream only. Do I still have to use an ATT Modem/Router or can I use my own now? Is there any down side or upside to either?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Hi there! After having a lot of trouble with my internet slowing down and shutting off entirely and then turning back on again, an AT&T tech finally came to service my router. He checked the line and it seemed to be OK so he asked if I'd changed the name of my router's Network and Password - of cour
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I have this peculiar problem. I can use 1GBPS Home Internet (and wi-fi) on my iPhone XR cell (Primary). However, another cell iPhone 13 (Secondary) can’t use wi-fi to browse the You Tube or other Voice calling apps. It seems that ActiveArmor is blocking the traffic. The moment we switch to LTE conne
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
The app I need to use to connect my husband's landroid to his phone needs 2.4 ghz but we are connected at 5 ghz. I have read comments to rename the 5ghz to something else but when trying that I receive an error message that both have to be named the same. 2.4 ghz is only needed for the initia
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
My Pixel 6 Android 5g phone will not function when I am at work...No phone calls, no text. Work wifi is having issues. I have it as a saved network BUT I am not trying to connect to it. My spouses phone is a Moto 4g phone. He does not have the work wifi as a saved network. His phone continues to fu
Questions
•
Android