I'd like to know when you plan on coming out our way? 1705 S. 114th E. Ave., Tulsa, OK 74128.  We are stuck with Cox Internet and are tired of overpaying!!!

Can you have two different routers in 1 house but has the same carrier For example: in the living room there is 1 Uverse 5268AC router and another same router in my brother's bedroom.

Hi- I have pretty high speed internet, but my Zoom connection seems to be hit or miss and I need it for work. I have a wi-fi extender but it does not seem to help unless I keep it plugged into the Arris. Should I get a router to help with the choppy wifi? It is mostly with Zoom where is is a prob

I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc.  We have only used wifi (and things like Line and Whatsapp).  My bill includes international charges.  I cannot get a hold of customer service, when we try chat (which I did 1

Can you purchase your own modem or do you have to lease from ATT?

I have run the speed tests, done all of the tips for improving my speed, and it is still in the 6/.7 range. The last tips to try are to add a Wi-Fi extender and/or new modem. I am in a small apartment and do not have any dead spots. Is there an extender that is compatible with this modem? If so

Hello, I currently the the AT&T provided Model: Humax BGW320-500 gateway for fiber. I have purchased AT&T extenders, but still get drops and/or low speeds on some devices. I believe it is because too many devices are connecting to the gateway. I would like to purchase my own modem that isn't

My only internet access is the ATT Unite wi-fi hotspot.  From the first day we got it the Netgear 770S operated flawlessly, no problems.  Then about a year into the 2-year contract this device is no longer viable.  It started with a No Battery error.  I visited the Netgear forums to see if anyone el

We moved and subscribed with AT&T for fiber service (500MBps). The modem is currently installed in my office. I have an eero pro router, TPLINK gigabyte switch, and Synology D220+ NAS. Right now, I have the modem running into the switch, which then routes to my PC and the eero. The NAS is connec

O- I started an online chat today because of a failed understanding when I called customer service the first time. I’m in the the process of buying a house and my mortgage company needs a reference letter for my payment history. During the online chat, I waited at least 30 minutes until I got connec

  Check Your Internet Speed         To Begin a Speed Test: Prepare your network to get accurate results   Delete your browser’s Cache, Cookies, and Temporary Internet Files. To find out how please go here Stop all downloads, str

In NYC - ATT have set up a mesh of wifi routers to help with phone congestion. When walking, the device will 'seamlessly' change from LTE to Wi-fi (name of network - ATT Carrier) and then as you walk, it moves to another router or back to a tower. comment: first - this transition is not smooth -

Learn how to resolve Intenet Issues on your Samsung, Sony, LG, and other Smart TVs Did your smart TV recently lose its internet connection? If so, the following steps may help resolve the issues you are having.   Things to try for your SmartTV Make sure your internet is connection is working

When I log into my gateway I can devices connected to the 2.4GHz but nothing is connected to the 5GHz. I have brought multiple devices (iphones, ipads, laptops) within range and direct line of sight with the gateway but nothing registers as being on the faster frequency. The Wifi radio status shows

I was recently set up with ATT fiber optic 1000 service and the BGW320-500 gateway. I was able to connect it to my TP-Link AX3000 mesh network (3 satellites/nodes) with no problems.  Speed checks around the house are good (in the 500-700 mbps range).  The tech who set up the ATT service a

Hello, I was wondering if anyone else is experiencing poor WiFi performance with thier Samsung Galaxy S7 Edge? My phone connects fine, has full WiFi service, everything else in my house that uses WiFi works perfectly fine. However, when I connect my new phone to my WiFi network it get very poor perf

The wifi signal has become increasingly bad in our setup (devices and wifi tv boxes) and I am thinking about moving to my own router to handle everything with a better signal.  I am well aware that placement, walls, and so on affect the signal so please do not recommend changing the current location

We recently upgraded to the 45MB Uverse Internet package. Now we cannot connect to Pandora, Netflix, and certain other apps on our Samsung Galaxy S7 phones while the wifi is enabled on the phones. If we turn off wifi, the apps connect as expected using Sprint. The phones work fine on Charter.net wif

I updated my phone awhile ago and it's now on version 4.4.4.It now connects and dsiconnects to ANY wifi whether it is Charterat home or AT&T at work. PLEASE FIX THIS!  And turning off the Smart Switch is NOT an option! My husband andI, along with the rest of your customers, pay good money to have qu

Updated my Samsung Galaxy S5 1 week ago.  Since the update it will not stay connected to wi-fi.  Turns on and off every 30 seconds or so and is draining my battery.  Turned off the smart switch and did not fix.  Had to turn my wi-fi off all together.  Can I go back to factory reset?  Will that clear