Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (195)

Relevance
Selected Relevance
Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

1.1K

1

0

Dissatisfied customer

Just 36 hours out of hospital after a month with a respirator in my throat my phone service that was supposed to be grouped with my att Direct TV  bill  evidently wasn't  so they shut my phone service off I called the wireless rep. And was told that it never did get grouped  and

Questions

51

1

0

!!!!DONE HORRIBLY WRONG BY YOUR COMPANY AT&T!!!!! AVOID THEM, NOT WORTH IT!!!

Hello everyone, my name is Chris (Edited to remove personal information). I live over in (edited per community guidelines)towards (edited per community guidelines) some. My friend had referred me to the AT&T Access program. He lives right down the road from my house. So I have been trying to get Acc

Questions

153

2

Zte lever z936l software update

Software version:5.1 Lollipop. When I try updating in my settings it always comes back with the same message 'unable to connect to server' every time. I've tried numerous ways to force an update via clearing data in play framework to clearing all the data and cache through my hole phone via internal

Questions

114

1

0

Closed

what a bunch of liars!

After 16 years I switched to AT&T - Jake at Walmart, a contractor for AT&T, got me to switchover....Trade your phones in for new ones- just bring your bill to AT&T with the old phones and they will cover the balance on your verizon phones- NOPE! So I spend HOURS on the phone just for th

Questions

1.2K

18

0

A lie the whole way around from quality of service to amour of bill and all between

I would never recommend them at all. First off they lie to you from the start. The service reliable, (Edited per community guidelines) no, lie one. The price stated in the store, (Edited per community guidelines) no, lie two. Phone discounts, not really, lie three. I blame myself because what sound

Questions

141

8

0

Cracked screen insurance

The phone insurance is very misleading and useless if you have a newer phone I bought the insurance for phones on all 4 phone lines and before I bought insurance or phone I wanted to make sure they was eligible phones and what deductable would apply. Well I had a sezuire and my phone dropped and scr

Questions

1.2K

4

0

Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

54

0

0

Promotion CREDIT to account Thanks. PRESIDENT OFAT&T

I received several calls  from the president  of At&t.  I was credited  my  Promotion  . Thank you 

Questions

29

0

0

$$$$$$$$$$$$$$$$$

I ordered internet service on the 8th of May. It got cancelled on the 11th. I am YET to receive my refund for the $100. It’s been 2 weeks. I have called FOUR TIMES NOW and every single time, I get an Indian person who has absolutely no idea what they are doing. I’m at the point of getting a L A W Y

Questions

28

0

0

Can't believe I lost my prior plan for this. Ugh

I joined AT&T a month ago n I can't get good internet service, on top of that I called them and told them that multiple lines on my plan were having a hard time connecting to the internet and they told me that where I lived was not compatible with good internet service. I live in town, close to

Questions

51

1

0

Stop hiding

I was overcharged every month by AT&T. In some cases over double what my bill was supposed to be.  For what?? Look back at my customer service calls, and listen to the recordings of said call. It is painfully obvious that I was getting SUB- STANDARD  service. But, equally as disturbing

Questions

60

3

0

Huge screw up AT&T

I bought my wife a new phone may ‘21. The store messed up and opened 2 phones and lines on my card, they refunded the first charge but never cancelled the first phone. In September I realized I had been being doubled charged, we called customer loyalty and spent 4 hours explaining the situation t

Questions

43

1

0

Requesting Fiber to Modernize Rural America

Hello, World! I would like to request fiber optic internet service in my area which is rural. 95693. My landlord is looking into it as well and filled out the request form. We have multiple households at our address so looking at the number of properties in the area is not an accurate dep

Questions

86

3

0

Visa gift card

I have not received my visa gift card that I signed up for. I was told it was in the mail and to expect to get it in 10 business days on August 4th.  I even received the activation code!  Obviously, I already went through the rewards center link and claimed it, so sending me to that will

Questions

85

3

0

2 months of being billed for services that I did not purchase

I have contacted AT&T about 7-8 times in the past 2 months about an astronomical bill on my account for a service that was added to my account without my permission. I continue to call, and each time I get told that I will receive an update, and yet nothing has been done to rectify this situatio

Questions

81

1

0

unified disaster

So my trade in of an iphone 11 never made it to the "warehouse".. it was sold a day later from the sales (Edited per community guidelines)ociate to someone he knew and all my info still stored (dumb me)   After the 3 months and no $700 rebate and lowered monthly.. I notice double monthly paym

Questions

60

3

0

At&t promotion

Is the website att-promotion.com a scam? The number seems to change alot and a relative of mine gave them personal info such as ssn when trying to buy something.

Questions

102

2

0

Mysterious Groupchat With Pornography Links

Someone keeps sending pornography links in groupchats with multiple numbers that all use AT&T. I've been in at least 5 of these chats and it's honestly so scary. They add random people, send lewd website links, and send messages from our personal phone numbers. Please look into this, because it'

Questions

627

1

0

Uverse Realtime

I have downloaded the realtime program. Looks pretty cool, but there is a problem. I haven't a clue as to what Im looking at. LOL. Could someone give me an idea as to what I should be looking at? Also, I couldn't figure out how to post a screen shot. So maybe we could start there so you can see what

Questions

9.7K

27

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.