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Fraudulent Promise to Pay Set Up

AT&T has set us up on several promises to pay to allow time for them to clean up there work. 3rd billing cycle your account will get upgrade credit they say. That was back in early 2020. Fast forward 7 billing cycles later. Sorry but it will take another 3-5 business days. 210 days later. It’s a

Questions

137

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0

Refused service based on Race

Entered ATT Store located at 5108 Broadway, Suite K-108, Oakland, CA 94611. There were 3 employees and one customer in the store. The Manager greeted me and I explained why I came into the store. He advised me it would be a few minutes before I would receive help. Another customer entered the store

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75

1

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Unlock code request

Alright try the web site as well as other sites. I know for a fact my device is brand new I purchased it a few days ago from target. Att is denying my request saying it was on another account. Which is a lie. I need the request completed I've already been with out a phone this whole time

Questions

47

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Please help me!!!

My wifi due date is today & i can't pay it due to being laid off...will my service be disconnected or keep America connect thing

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12

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i really need to know when my phone order will be finished so I can plan out payments

I have 0 when my phone is gonna be done being processed

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20

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Internet

AT&T internet is a scam. (Edited per community guidelines) you.

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42

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Scammed just like the rest

I purchased a Samsung on February 7th. Not knowing i would not be leaving the store without my device. I've purchased plenty of phone here in the past from Verizon and never had a problem. Ever. funny enough my salesmans name was Lenox also. I was supposed to receive my phone before or on the 10th o

Questions

39

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VIP1225 Storage Issue

I just had my DVR replaced, after the previous one suffered from RedX w/ two dots. The new DVR was working fine for about a week. Then one night it crashed and rebooted, erasing all our programs. Now it seems that we do not have nearly as much space on this DVR as we used to. Right now there are abo

Questions

3K

6

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Horrible

I have been a customer since ‘04. I’ve been dealing with dropped calls for a year. Tech support, advanced tech support, and reps at a store couldn’t fix the issue. All departments/people I spoke with have told me it can’t be fixed. My account is current, but I tried to get this months bill (Dec 2020

Questions

48

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Terrible customer service cost long term customer

So, where do I begin? Let’s start by why I called AT&T. I called to add a line to my plan and it resulted in me now consultanting other providers to leave AT&T after being with them for as long as I can remember. Now let’s get into the how did this happen? I called in to add a line and they had t

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67

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DO NOT SWITCH TO ATT !!!!!!!!

Att is a terrible company, they separated my wifi and cell phone bill when i just wanted wifi added to my account under one account and they decided to separate them. also months later i pay my bill and then they claim I never made a payment and not only does my bank statements show the payments mad

Questions

39

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Closed

CHARGED FOR ALMOST 3 YRS AT RENTAL ADDRESS WE HAD TERMINATED SERVICE, ALSO BILLED FOR FIBER SINCE AT NEW ADDRESS!

I would like to file a complaint with internet loyalty supervisor joshua id#PZFKW56. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

32

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Call, unlock phone

My county is abroad, call this number [EDITED per Community Guidelines], will they really help me unlock the phone? Have you tried it?  Will it really succeed?  What information do you want to provide?

Questions

95

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My ATT application

I just called into your company; like I have had to do several times in the past in order to try to remedy our internet or lack of internet situation. I called into your office (Nashville, TN Branch) and spoke with Denise. She tried every-which way in the world  'Not to Help Me'. Every question I ha

Questions

55

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CABLE BOX NOT WORKING

I have a at&t uverse cable box cisco. We pay a lot of money for our cable and we are UNABLE to watch tv. I have been trying to contact someone and can't get in touch with anyone. Our cable box lights up green in the internet cord in the back but when we try to turn the power on nothing happens. It d

Questions

205

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Closed

Filing a request and complaint

Hi. I will try to explain without crying. Please forgive my informal complaint and inquiry. My Mom and Dads service was interrupted due to non payment. They are both deceased. I have been unable to pay as I have been sick and hospitalized for nearly a month and a half. The only reminders I have are

Questions

50

1

Construction

I just purchased a building from ATT in Houston Texas. Contractors are taking measurements of my property and telling me they are going to dig up my driveways.  Im in the process of having work done.  I run a business out of this property and need to know how this will impact my business.

Questions

98

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I'm try to get my phone SMS unlock for I found get in my new phone

Its i have no money the just give me this phone and I try to CNN and it's not let me connect pleas let me in I'm the general and I give you my order to get me in this phone please  and thank you 

Questions

38

2

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My wifi is pain.

My WiFi is dog(Edited per community guidelines), can’t play a single game of cod or rocket league without me lagging my (Edited per community guidelines) everywhere, this is a painful experience that I’ve been going through since March, please help me. p a i n

Questions

55

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Closed

OVERCHARGES

I have to say I have never experienced such a terrible and mediocre service from any provider before. AT&T checks every mark for TERRIBLE service. I have been on the phone for TWO consecutive weeks, I’ve spoke to more than 9 agents at this point, I’ve been promised to receive a call back from a supe

Questions

193

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