
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al
Questions
•
Network Coverage
AT&T is available in 78% of my town. In my neighborhood there are well over 200 homes. We only get 1 internet service and that is Siddenlink. They have become absolutely horrible and I know so so many people would love another option. So who do I have to speak to, to get this set up? I can g
Questions
•
AT&T Internet Installation
How can I get the company to make internet available in my area? Most people around my area have school aged kids and at home jobs where they need internet. It's cheaper and It's not available...it's not in the middle of no where... I don't understand!
Questions
•
AT&T Internet Installation
Hi so I decided to trade in my iPhone 11 for the 12 and I realized I have the iPhone X . While the process is completed is there any other way I can trade the iPhone X instead of the 11 . Would I have to call and switch the trade in ?
Questions
•
Apple
I need help fixing my phone number
Questions
•
Data & Messaging Features, Internet Tethering
also my bill averaged 184 per month. Around stimulus time, it booms to 600. AT&T randomly spikes my bill despite me using less data. Each representative says something contradicting. The “rewards” at$t gives are never valid and at the end of every page where it asks if “this article was helpfu
Questions
•
Wireless Billing
U-Verse Max Turbo installed yesterday - Just internet - Wired connections not wireless on 3 computers - X Box 360 - D-Link router. The speed/connection is inconsistant - sometimes it performs well as expected and the rest of the time it lags and get a lot of page won't display/time-outs. http://www
Questions
•
AT&T Internet Features
I have FOUR issues with Uverse right now. 1) Every day u-verse crashes on me. A red X appears on my screen which forces me to unplug for ten seconds. When I plug it back in, the system restarts and a gray symbol appears and for ten minutes it appears the system is updating. This has happened without
Questions
•
U-verse TV Equipment
Closed
I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as
Questions
•
Wireless Billing
I paid my bill today & got the email saying "we received your payment & it would be credited to my account" but when i look at my bank statement it says "pending" been over 3 hours now..is my bill paid?
Questions
•
Wireless Billing
Hi, I’ve been holding this back for a couple years now, but I just came up here to voice my concern and embarrassment over AT&T new “I’ma take away people’s FaceTime/hotspot features, unless they upgrade their plan, head azz!” Accessibility!(I’m embarrassed already) 8 years ago, When no one
Questions
•
Apple
MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET: BUYER BE WARE !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying
Questions
•
Apple
I am writing in the hopes to get the attention of AT&T and other consumers and more. I am not just posting here but multiple forms. Such as blogs, YouTube channels, news agencies,all social media and any where I think may get attention.Back ground on myself, I am a now previous long term AT&T consum
Questions
•
Network Coverage
Fiber optic was installed in my neighborhood a few months back. They dug out my backyard and put a box in the corner. I came home on Friday. The box lid was removed and left open. The next day I saw a large hole where they had dug up my yard to install the conduit. I went to look at the hole and it
Questions
•
U-verse TV Equipment
Hello, I have been receiving this message when I try and add my husband as an authorized user on my wireless phone account. I've tried clearing the cached, browsing history, and everything else, but nothing has changed. I also tried using 2 different browsers but to know avail. What else is there to
Questions
•
Online Account Access
I just got a Verizon (Android System) Tablet given to me, but I need to figure out how to convert it to an AT&T Tablet (AT&T is who my contract for my Note 20 Ultra Phone is through). Could anyone tell me how to accomplish This? Thank you in advance, and have a Blessed Day!
Questions
•
Other Phones & Devices
Closed
Hi. Att & t is the worst ISP service I've ever used. I commenced service with you on 6/14/2022 by 6pm EST and the next 48 hours, service is gone! I work from home and I've not had service/network connection since 4:30 pm EST, yesterday 6/16/2022 till presently.
Questions
•
AT&T Fiber Account
Can you call me again please
Questions
•
Data & Messaging Features, Internet Tethering
I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.
Questions
•
Other Phones & Devices
Please see my earlier post regarding Asurion in their refusal to honor the contract. Please see billing statement for what I’m paying on a recurring basis. They just keep leading me on to keep paying the premiums. When are you gonna step in and help your customer? I know it’s not your charge but yo
Questions
•
Phone & Device Upgrades