Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (3.3K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Temporary move

Hi, I have Uverse tv, internet and home phone. I have to temporarily move for 4-5months. My equipment will not be able to stay connected to power during the move.  What are my options?  Thank you

Questions

260

3

0

Accepted Solution

Official Solution

replacement set top box

replacement set top box doesn't match account settinge

Questions

136

1

0

Accepted Solution

Official Solution

How to Identify which equipment to return

I am returning equipment. How do I find the list of equipment that I currently have that must be returned when account is cancelled?

Questions

1K

2

0

Accepted Solution

Official Solution

how to block devices on U-verse gateway settings

I wanted to test some features of the gateway settings by blocking wifi access to a device, but I don't see that option anywhere.

Questions

724

9

0

Accepted Solution

Official Solution

How to set up Nest WiFi as a router with AT&T Residential Gateway 5268AC and still use WAP for wireless Uverse TV receivers?

I am currently using an ATT Residential Gateway (5268AC) for U-Verse TV, Internet and Phone service and would like to configure a Nest WiFi mesh router instead of using the gateway. I have a few wireless U-Verse TV receivers that connect to the gateway via a Cisco VEN501 WAP.   The WAP is

Questions

1K

6

Accepted Solution

Official Solution

Why did I lose my shows when I got a new U-verse DVR box?

I recently had to get a new DVR box for U-verse and lost all my shows. My friend had Comcast when she got a new box she did not lose any shows they were in the cloud. Does AT&T not offer this or have this it’s 2020??

Questions

155

1

0

Accepted Solution

Official Solution

Un unified Billing

I can not understand how it can take 5 minutes to create a unified bill when combing ATT mobile and u verse but it then take 1 to 2 billing cycles (months) to become un-unified. All I want to do it upgrade services so I can use Att First Net and because of an issue I did not even know existed I have

Questions

795

6

0

Accepted Solution

Official Solution

DMZ mode resetting on my UVERSE Modem

A recent issue has cropped up on my Modem setup. I've had DMZ mode set up to a specific host on my network for years. After a few hours/days, my host suddenly reverts to the local lan ip address (192.168.1.xxx). When I check the modem, I see that DMZ is no longer configured. I then have to reselect

Questions

127

1

0

Accepted Solution

Official Solution

Internet outage since yesterday evening??!!! Why

There has been an outage since yesterday evening. Why is it taking so long to restore? I am working from home and can’t do that without internet service

Questions

105

1

0

Accepted Solution

Official Solution

Splitting 2gh from 5gh so I can connect my HP printer to wifi

I have a 2.4gh printer that will not connect to my new AT&T internet. I had spectrum before and it came with 2g and 5g as two different connections. I have tried to replicate this multiple times with AT&T but when I go through the steps, all I end up doing is renaming the one network connect

Questions

468

7

0

Accepted Solution

Official Solution

audio synchronization

How to resolve lip sync problems.  

Questions

125

1

0

Accepted Solution

Official Solution

Buried main line in the yard needs moved

I'm getting the run around right now regarding this. I called the buried cable division to have main lines looked at which are running on the property line where a fence is going to be installed.  They were great - said it is no big deal for the Repair department to install a new cable to be b

Questions

564

3

0

Accepted Solution

Official Solution

Closed

How can my guide only show my favorite channels?

I want to limit the channels I see to ONLY the favorites I have programmed. Surely I do not need to click favorites in order to scroll thru them. I want all the other channels to disappear. Any trick to programming the remote for this outcome?

Questions

131

2

0

Accepted Solution

Official Solution

Unlock my phone

I have bought iphone used from america locked and I can’t unlock it I’m not the first user  i don’t know the account of the first user and i cant reach him  i want to request to unlock it or know the payment plan  I have the imei code and the serial no and my icloud on it anythi

Questions

100

3

0

Accepted Solution

Official Solution

Red X 3

A red x with a 3 underneath is showing on my tv. Please help!

Questions

184

1

0

Accepted Solution

Official Solution

No Info Available

No Info Available on the bottom of the screen and the guide.

Questions

111

5

0

Accepted Solution

Official Solution

High Power 600 mW Wireless-N Range Extender

Hello Everyone,High Power 600 mW Wireless-N Range Extender...would this work with ATT Uverse Router: Motorola NVG589? I have a "wifi blind spot" in my room.Thanx for any info about this.

Questions

28.3K

7

0

0

Accepted Solution

Official Solution

How to reach ATT tech support?

Anyone knows how to reach tech support? Their regular phone is disconnected and chat says “chat busy” and doesn’t let me get in line or anything.. Any information that could help will be much appreciated!

Questions

188

3

0

Accepted Solution

Official Solution

I need a new router. Can I buy any router?

I have had this router for YEARS, once ATT said that they would send me an updated modem and bill me. They never did. Our original service is clunky, at best. The installers had trouble hooking things up correctly. So they installed a wire to a pole, ran the wire, outside, from the pole to our house

Questions

1.3K

3

0

Accepted Solution

Official Solution

How To Get AT&T U-Verse In My Area?

Hi! I am new member & trying to get U-verse in my area & I was told the community can help best way as possible of how to approach it. First my name is Lucky I live in Killen,Alabama. I live with my uncle & aunt. I am on SSD & so is my uncle. Now since I lived here I noticed it

Questions

4.1K

9

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.