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Activating Ethernet Port

Hi Everyone - Just discovered this community as a fairly new subscriber to AT&T U-verse.  Figured it would help me out with a somewhat small issue.  The install was extremely clean and well-done and the service has been great.  The service tech left me with a gigabit ethernet

Questions

 • AT&T Internet Installation

4.8K

1

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New gateway box installed. Now TVs don't work!

A power spike killed my gateway, so ATT sent me another one. It powered up fine and transferred my settings. Internet and phone are working fine, but none of my TV boxes work. I assume ATT has to "authorize" them but I can find no way to do this online. The phone system just said "we are busy du

Questions

 • U-verse TV Equipment

232

2

0

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Official Solution

Orbi AX5400 mesh set up with ATT Uverse and having WAP issues with TV freezing

I just set up an Orbi mesh system with the ATT 5826 gateway. I have the gateway in passthrough mode and the Orbi is in AP mode.  I have 2 wireless receivers for Uverse and the WAP is connected to the gateway and not the Orbi.  The receivers are now freezing for a few seconds and doing thi

Questions

 • U-verse TV Equipment

144

4

0

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Channel Guide and U-verse Lineup

U-verse Channel Lineup     Are you wondering what channels are offered in your area? You can check the U-verse Lineup here and compare packages! Just enter you zip code!       At this time, the AT&T Community Forums Team does not have information if or wh

Questions

 • Watching U-verse TV

19K

4

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0

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Can’t be logged into email on both computer and phone

Whenever I try to log into my email on a computer it tells me my password is wrong. So then I change it on the computer. Then I’m able to login. However then I am logged out of my email on my phone. So I put in the new password that I just made on the computer and it tells me that the password is in

Questions

 • AT&T Mail Login & Security

73

3

0

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how to block devices on U-verse gateway settings

I wanted to test some features of the gateway settings by blocking wifi access to a device, but I don't see that option anywhere.

Questions

 • AT&T Internet Equipment

525

9

0

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How to Identify which equipment to return

I am returning equipment. How do I find the list of equipment that I currently have that must be returned when account is cancelled?

Questions

 • U-verse TV Equipment

868

2

0

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How to set up Nest WiFi as a router with AT&T Residential Gateway 5268AC and still use WAP for wireless Uverse TV receivers?

I am currently using an ATT Residential Gateway (5268AC) for U-Verse TV, Internet and Phone service and would like to configure a Nest WiFi mesh router instead of using the gateway. I have a few wireless U-Verse TV receivers that connect to the gateway via a Cisco VEN501 WAP.   The WAP is

Questions

 • AT&T Internet Equipment

959

6

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Official Solution

Install new Uverse TV box??

A couple weeks ago, the Uverse cable box that controls ONE of our TV's appeared to have gone south. I rebooted it a couple of times as well as rebooting the main cable box to no avail. I called Uverse support, they were unable to reach that box and sent me a new one.In the meantime, I did a hard res

Questions

 • U-verse TV Equipment

435

1

0

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Applying the lifeline benefit to my wireless account.

I have applied for the lifeline benefit and Been approved. But I’m not sure where I’m at in the process. When I called, I was told I would wait for a message to continue. While on the phone, the gentleman told me that the lifeline and ACP were both one program together and that’s not true as I’ve do

Questions

 • Network Coverage

32

1

0

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Cancel U-verse and switch to DirectTV

I will be moving in the next month and want to cancel U-verse. Can I cancel U-verse and switch to DirectTV without paying any penalties? I will be out of my promotion period for TV in July 2020. However I had to upgrade my internet since I am working at home due to the coronavirus which may of enter

Questions

 • U-verse TV Account

89

1

0

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DMZ mode resetting on my UVERSE Modem

A recent issue has cropped up on my Modem setup. I've had DMZ mode set up to a specific host on my network for years. After a few hours/days, my host suddenly reverts to the local lan ip address (192.168.1.xxx). When I check the modem, I see that DMZ is no longer configured. I then have to reselect

Questions

 • AT&T Internet Equipment

85

1

0

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Has anyone had success with filing a FCC complaint against ATT Uverse???

This is my first time trying to file a complaint for anything.  I have been an AT&T customer over 20 years and Uverse 5 years.  I am livid due to how I have been treated by AT&T.  A supervisor and rep hung up on me the past 2 days when I was sharing my bad experience. I work in the insurance industr

Questions

 • U-verse TV Account

7.2K

18

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How do I improve the speed on my 5268AC router?

Hello I have a 5268AC router and am currently on a 100MBPS plan. I am getting nice fast speeds of 5-35mbps.    I have tried rebooting it. Consisting of unplug for 1 minute plug back in. Have done this twice within 2 weeks.  Also I have tried going to less congested channel

Questions

 • AT&T Internet Equipment

189

1

0

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Internet outage since yesterday evening??!!! Why

There has been an outage since yesterday evening. Why is it taking so long to restore? I am working from home and can’t do that without internet service

Questions

 • AT&T Internet Account

95

1

0

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The infamous 100/20 VDSL2 Lines balancing act; 3 tech visits different sync rates each time(posted below):

Hi All, I've been trying to get my lines working right for a few weeks now. I've reached a point where local tech's are losing control/power on the issue as it seems to be an under lying issue within the network from the corporate office as I've been told. I've sent an informal complaint to the F

Questions

 • AT&T Internet Installation

543

17

0

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on demand not updating

The On Demand has NOT updated Days of our Lives since JUNE 25th!!! This is an AT&T problem.  My friends with AT&T don't have it either.  My friends with Comcast DO have it!  I have reported this problem but nothing is being done about it!!  

Questions

 • Watching U-verse TV

418

7

0

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Official Solution

UVerse App Doesn't Show Recordings

I have a Motorola G5 Plus running Android 8.1.1.  I have to login to the UVerse app every day2.  Recordings or scheduled recordings do not show. 3.  I have cleared the cache & data, uninstalled and reinstalled the app.

Questions

 • Watching U-verse TV

3K

3

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Un unified Billing

I can not understand how it can take 5 minutes to create a unified bill when combing ATT mobile and u verse but it then take 1 to 2 billing cycles (months) to become un-unified. All I want to do it upgrade services so I can use Att First Net and because of an issue I did not even know existed I have

Questions

 • Wireless Billing

638

6

0

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Uverse AT&T BGW210-700, TP-Link Deco AX3600, lack of ethernet ports, router/switch confusion

Please bear with me. I am very non-technical and have a brain injury. I need to upgrade my system because we have a lot of internet congestion since we have about 30-40 devices connected to our internet at any given time. I currently have U-verse and internet 1000 with one wired DVR going to the

Questions

 • AT&T Fiber Equipment

998

46

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