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Troubleshoot Your Internet, Wi-Fi, Gaming & Overall Online Experience - Solutions from AT&T Community

​​Learn how to set up IP Passthrough, improve Wi-Fi, resolve slow browse & device disconnects, understand gaming & latency, and more!​​ ​​Let's get to the point, your home setup can impact your speeds, Wi-Fi, and overall service. For example, if you have a lot of electronics near your modem,

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320.7K

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Address Validation

I have been trying to get AT&T Fiber for three weeks now. I created a ticket to have my address validated. They were claiming that I did not provide an apt # for my address, but there was no number to provide. I live in a townhouse, not an apartment. I have called multiple times and my original

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5.1K

3

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My Echo Show Generation 1 won't connect to the modem

Echo Show Generation 1, won't connect to the modem.

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60

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Why did I lose my shows when I got a new U-verse DVR box?

I recently had to get a new DVR box for U-verse and lost all my shows. My friend had Comcast when she got a new box she did not lose any shows they were in the cloud. Does AT&T not offer this or have this it’s 2020??

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121

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Battery for u verse.

My power is out due to a storm. The belkin battery is making a loud beep every 5 seconds. How do I shut off the noise? And if I shut it off, will my wifi be gone?

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1K

2

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Picture not fitting TV screen

My picture is not fitting my Samsung TV screen it’s a new TV

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52

5

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UVerse Request for Service

I have about 100+ neighbors who would love to switch to Uverse if you had service in our area. How can I request service come to our neighborhood?

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261

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Install new Uverse TV box??

A couple weeks ago, the Uverse cable box that controls ONE of our TV's appeared to have gone south. I rebooted it a couple of times as well as rebooting the main cable box to no avail. I called Uverse support, they were unable to reach that box and sent me a new one.In the meantime, I did a hard res

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462

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voice controlled remote

Is AT&T finally offering voice controlled remotes for their Uverse TV (like Comcast does in Florida?)

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77

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How can my guide only show my favorite channels?

I want to limit the channels I see to ONLY the favorites I have programmed. Surely I do not need to click favorites in order to scroll thru them. I want all the other channels to disappear. Any trick to programming the remote for this outcome?

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113

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Why isn't the CW network in Uverse ON DEMAND

I cannot find CW Network on Uverse On Demand, why?

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8.7K

1

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Loss of signal

My U-Verse goes out every night between 11pm and 2am. Sometimes just for a few minutes and other times for half hour or longer. Does anyone else experience these outages? Thank you!

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185

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audio synchronization

How to resolve lip sync problems.  

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104

1

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High Power 600 mW Wireless-N Range Extender

Hello Everyone,High Power 600 mW Wireless-N Range Extender...would this work with ATT Uverse Router: Motorola NVG589? I have a "wifi blind spot" in my room.Thanx for any info about this.

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28.3K

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Doea AT&T Internet Security Suite BLOCK Washington Post Subscriptions?

My WP subscriptions came trhough fine until a week ago. As one of the standard procedures, WP asks its customers to check w. own IP carrier if security features were changed.     Kindly help.  Thanks in advance.

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59

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How do I access my Uverse DVR recordings without my Uverse Subscription

Hi.. I recently moved and where I moved to doesnt have Uverse...which I was already upset about. I've been a UVerse customer for 5 yrs and now that I have to sign up for something else.. before I hand in my UVerse equipment... I would like to access my DVR recordings, without no longer having the UV

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102

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Can’t be logged into email on both computer and phone

Whenever I try to log into my email on a computer it tells me my password is wrong. So then I change it on the computer. Then I’m able to login. However then I am logged out of my email on my phone. So I put in the new password that I just made on the computer and it tells me that the password is in

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87

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CHANGE TO LANDLINE

HORRIBLE UVERSE DROPS CALLS I requested a change to basic landline service a week ago. I was told someone would have to call me back. When I received the call I had to go through several channels with offers of products before I was transferred to the department that supposedly could help. That call

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384

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How to reach ATT tech support?

Anyone knows how to reach tech support? Their regular phone is disconnected and chat says “chat busy” and doesn’t let me get in line or anything.. Any information that could help will be much appreciated!

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180

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What can I do with 25 unreturnable gateways?

I found 25 att gateways in a lot I purchased at bankruptcy auction. I Took them to a Fed Ex location & 8 of them were not in the system. They gave them back to me.  ATT has never gone out of their way to do me any favors so I am done with mine.  If there is an easier solution than thr

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