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Can you please update my bill and account to reflect the correct amount?

My bill is not accurate. A promotion was removed erroneously which doubled my bill. This is promotion was to last 12 months which is what was told to me over the phone when I decided to move my services instead of cancelling them. Please update my bill and account to reflect the correct amount.

Questions

 • U-verse TV Account

77

1

0

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Official Solution

U-Verse Profile Issue

I have U-Verse TV (IPTV) and just "upgraded" from Internet 24 to Internet 25. Upon doing this, my modem resynched from the 32/5 profile it had been running for over 2 years to a new one that syncs at 27712 / 5553.  This means I've lost the overprovisioing I used to have to account for a TV str

Questions

 • AT&T Internet Equipment

95

3

0

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Transferring recorded programs from old set top receiver/dvr to replacement isb7500 unit.

Old Motorola set top box is being replaced by ISB7500 unit. I would like to know I there is a way to send/copy-paste, pull hard drives and manually copy files from old to knew so I can continue viewing them on the new STB.

Questions

 • U-verse TV Equipment

145

1

0

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Why did I lose my shows when I got a new U-verse DVR box?

I recently had to get a new DVR box for U-verse and lost all my shows. My friend had Comcast when she got a new box she did not lose any shows they were in the cloud. Does AT&T not offer this or have this it’s 2020??

Questions

 • U-verse TV Equipment

109

1

0

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voice controlled remote

Is AT&T finally offering voice controlled remotes for their Uverse TV (like Comcast does in Florida?)

Questions

 • Watching U-verse TV

70

0

0

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PACE IPH8010 does not output sound

I have a PACE IPH8010 DVR connected via HDMI to a Sony STR-DN860 media controller which is then connected to a Samsung UN75JU641DFXZA television.  On Thursday, the Pace DVR stopped outputting sound.  I have tried changing the input of the Sony media controller used for the PACE DVR, as wel

Questions

 • U-verse TV Equipment

214

1

0

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Motorola NVG510 U-Verse router work with just DSL?

I was wondering, My friend just gave me a Motorola NVG510 U-Verse router and I just have regular DSL, will this work with my regular DSL or is it just for Uverse only? I appreciate any help I can get!

Questions

 • AT&T Internet Equipment

7.5K

5

0

0

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No Info Available

No Info Available on the bottom of the screen and the guide.

Questions

 • Watching U-verse TV

91

5

0

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Doea AT&T Internet Security Suite BLOCK Washington Post Subscriptions?

My WP subscriptions came trhough fine until a week ago. As one of the standard procedures, WP asks its customers to check w. own IP carrier if security features were changed.     Kindly help.  Thanks in advance.

Questions

 • AT&T Internet Security

53

3

0

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U Verse300 $$$

My U Verse recently had a substantial increase per month. I called to see what could be done and my bill was decreased a measly $5/month?!?! THEN, my bill states that U Verse 300 is jumping up $5 month effective 1/19/20! Where is the savings?!?! Why am I not eligible for the $74.99/month promo that

Questions

 • U-verse TV Account

127

1

0

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CHANGE TO LANDLINE

HORRIBLE UVERSE DROPS CALLS I requested a change to basic landline service a week ago. I was told someone would have to call me back. When I received the call I had to go through several channels with offers of products before I was transferred to the department that supposedly could help. That call

Questions

 • AT&T Phone Equipment

375

4

0

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Battery for u verse.

My power is out due to a storm. The belkin battery is making a loud beep every 5 seconds. How do I shut off the noise? And if I shut it off, will my wifi be gone?

Questions

 • U-verse TV Equipment

1K

2

0

0

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What can I do with 25 unreturnable gateways?

I found 25 att gateways in a lot I purchased at bankruptcy auction. I Took them to a Fed Ex location & 8 of them were not in the system. They gave them back to me.  ATT has never gone out of their way to do me any favors so I am done with mine.  If there is an easier solution than thr

Questions

 • AT&T Internet Equipment

153

2

0

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NVG589 Gateway flashing red lights

All of the red lights are flashing on the gateway. Do I need a new battery?  

Questions

 • AT&T Internet Equipment

174

1

0

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Closed

How can my guide only show my favorite channels?

I want to limit the channels I see to ONLY the favorites I have programmed. Surely I do not need to click favorites in order to scroll thru them. I want all the other channels to disappear. Any trick to programming the remote for this outcome?

Questions

 • Watching U-verse TV

85

2

0

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How to reach ATT tech support?

Anyone knows how to reach tech support? Their regular phone is disconnected and chat says “chat busy” and doesn’t let me get in line or anything.. Any information that could help will be much appreciated!

Questions

 • AT&T Internet Equipment

165

3

0

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How Do I get Uverse TV on my Block

I have filled out countless forms requesting a site survey. No one has reached out to me. I've spoken to countless reps via chat and over the phone that have given me conflicting information. I have ATT TV. NOT a fan. I prefer Uverse. I did have it at one time and had no problems. Unfortunate

Questions

 • U-verse TV Equipment

88

2

0

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Unlock my phone

I have bought iphone used from america locked and I can’t unlock it I’m not the first user  i don’t know the account of the first user and i cant reach him  i want to request to unlock it or know the payment plan  I have the imei code and the serial no and my icloud on it anythi

Questions

 • Apple

70

3

0

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Smart TV setup

Do I need a receiver box for my Samsung Smart TV. If it helps it is powered by Tizen and is a 2020 model.

Questions

 • Watching U-verse TV

149

6

0

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UVerse Request for Service

I have about 100+ neighbors who would love to switch to Uverse if you had service in our area. How can I request service come to our neighborhood?

Questions

 • U-verse TV Equipment

246

3

0

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