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Returning Found Equipment After Collections

I have located equipment i was supposed to return (at the beginning of pandemic 4/2020). Time just lapsed and had since not thought of the equipment until I unboxed a box I found the equipment in. Since I no longer have ATT service, every time I call ATT to ask about returning equipment I get nowher

Questions

 • AT&T Internet Equipment

258

1

0

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What is the contact for AT&T’s legal department?

We had AT&T at our old home and were very happy with it. When we bought a new home, we were solicited by AT&T to set up service in the new house for Uverse and WiFi. We were quoted a great deal for uverse and cable with fiber for roughly $100 a month.​We moved into the new house, and someone showed

Questions

 • U-verse TV Account

1.3K

1

0

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Bridge Mode on a Uverse Motorola Router/Modem

I have been unsuccessful at turning my gateway into a bridge after following the instructions at this link: https://www.att.com/esupport/article.html?source=ESSZ0SSPR00T1EsEM&wtExtndSource=20190103143053_AT%26T+Internet+Equipment_Wireline_LITHIUM_2062912596#!/smb-internet/KM1188700?gsi=YjaaWyWaI re

Questions

 • AT&T Internet Equipment

228

1

0

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Closed

Address Validation

I have been trying to get AT&T Fiber for three weeks now. I created a ticket to have my address validated. They were claiming that I did not provide an apt # for my address, but there was no number to provide. I live in a townhouse, not an apartment. I have called multiple times and my original

Questions

 • AT&T Fiber Installation

2.7K

3

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AT&T Fixes - Find out how to Improve Wi-Fi & Internet Speed

Fix Slow Wi-Fi & Loss of Internet Helpful information to improve your internet connection and speeds!   If your Wi-Fi is slow or not working, try the following: Reboot your modem/router - If you are using another provider, see their support information for instructions Optimize your Wi-Fi

Questions

 • AT&T Internet Installation

317.2K

44

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can we CAST a streaming movie or TV program from U-verse on my phone to a big television screen?

I can CAST YouTube videos.  I can CAST HBO/MAX movies from my Apple iPhone to the living room Samsung TV screen. Last night I went into the U-verse app / TV Guide to watch a movie for the first time, and my telephone screen was just too small to  fully enjoy PATTON. I couldn't find th

Questions

 • Watching U-verse TV

114

5

0

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Max available speed with UVERSE

I just upgraded ATT DSL to Uverse. I've always had 1.5 Mbs and was told it would remain that speed because I'm 11,000' form the office. When the new Uverse modem was installed, it reports 5.8Mbs coming in. When I called to try to upgrade to higher speed I'm told it's not available. The tech support

Questions

 • AT&T Internet Features

4.8K

15

0

0

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Questions about available residential UVerse bandwidth

Hi, one thing up front: I am not an AT&T customer currently,  I have two questions.  A) Your computers state that my address can only get up to 18Mbps internet service.  Is that truely a hard limit, and is it because I live in a condo (Heatherwood Condo Association, Ann Arbor, MI) where there are mu

Questions

 • AT&T Internet Installation

2K

3

0

0

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Cancel U-verse and switch to DirectTV

I will be moving in the next month and want to cancel U-verse. Can I cancel U-verse and switch to DirectTV without paying any penalties? I will be out of my promotion period for TV in July 2020. However I had to upgrade my internet since I am working at home due to the coronavirus which may of enter

Questions

 • U-verse TV Account

66

1

0

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Mrs. Pitts

I live in between Sumrall, MS and Columbia, MS. Both small cities have uverse and other high speed unlimited internet options. I live on a small road with 7 or so homes on it but it connects to two larger roads with 100s of homes on them. The two larger roads both have uverse (att internet). But

Questions

 • AT&T Internet Installation

24

1

0

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CHANGE TO LANDLINE

HORRIBLE UVERSE DROPS CALLS I requested a change to basic landline service a week ago. I was told someone would have to call me back. When I received the call I had to go through several channels with offers of products before I was transferred to the department that supposedly could help. That call

Questions

 • AT&T Phone Equipment

358

4

0

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Doea AT&T Internet Security Suite BLOCK Washington Post Subscriptions?

My WP subscriptions came trhough fine until a week ago. As one of the standard procedures, WP asks its customers to check w. own IP carrier if security features were changed.     Kindly help.  Thanks in advance.

Questions

 • AT&T Internet Security

47

3

0

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Can you please update my bill and account to reflect the correct amount?

My bill is not accurate. A promotion was removed erroneously which doubled my bill. This is promotion was to last 12 months which is what was told to me over the phone when I decided to move my services instead of cancelling them. Please update my bill and account to reflect the correct amount.

Questions

 • U-verse TV Account

64

1

0

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DMZ mode resetting on my UVERSE Modem

A recent issue has cropped up on my Modem setup. I've had DMZ mode set up to a specific host on my network for years. After a few hours/days, my host suddenly reverts to the local lan ip address (192.168.1.xxx). When I check the modem, I see that DMZ is no longer configured. I then have to reselect

Questions

 • AT&T Internet Equipment

58

1

0

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Buried main line in the yard needs moved

I'm getting the run around right now regarding this. I called the buried cable division to have main lines looked at which are running on the property line where a fence is going to be installed.  They were great - said it is no big deal for the Repair department to install a new cable to be b

Questions

 • AT&T Fiber Installation

399

4

0

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UVerse Request for Service

I have about 100+ neighbors who would love to switch to Uverse if you had service in our area. How can I request service come to our neighborhood?

Questions

 • U-verse TV Equipment

224

3

0

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What can I do with 25 unreturnable gateways?

I found 25 att gateways in a lot I purchased at bankruptcy auction. I Took them to a Fed Ex location & 8 of them were not in the system. They gave them back to me.  ATT has never gone out of their way to do me any favors so I am done with mine.  If there is an easier solution than thr

Questions

 • AT&T Internet Equipment

136

2

0

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Closed

Who do I contact regarding programming cancellations?

I need proper contact information concerning possible cancellation of programs we consider imperative to keeping our viewership

Questions

 • Watching U-verse TV

151

6

0

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Closed

How can my guide only show my favorite channels?

I want to limit the channels I see to ONLY the favorites I have programmed. Surely I do not need to click favorites in order to scroll thru them. I want all the other channels to disappear. Any trick to programming the remote for this outcome?

Questions

 • Watching U-verse TV

52

2

0

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Splitting 2gh from 5gh so I can connect my HP printer to wifi

I have a 2.4gh printer that will not connect to my new AT&T internet. I had spectrum before and it came with 2g and 5g as two different connections. I have tried to replicate this multiple times with AT&T but when I go through the steps, all I end up doing is renaming the one network connect

Questions

 • AT&T Fiber Equipment

136

7

0

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