
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I installed a new router to replace my 8+ year old Cisco. NETGEAR said it was compatible with U-verse but now none of my TV receivers work. WiFi and landline phone are working great, but none of the TVs are. Any idea how to fix this?
Questions
• U-verse TV Equipment
Accepted Solution
Official Solution
Where I live, we have no option for internet. No DSL, no U-Verse, nothing except LTE or Satellite. Today, I saw several AT&T trucks installing lines on power poles near my house. It looks like they have the amps attached to it like cable companies have on their lines. Any ideas what that could b
Questions
• AT&T Internet Equipment
Accepted Solution
Official Solution
Every night, the show Cagney & Lacey is being blacked out on the network Start TV. Can someone tell me why?
Questions
• Watching U-verse TV
Accepted Solution
Official Solution
Hello Everyone, I jumped to Spectrum about a year ago. Because an Internet Speed of 18Mbps these days is just pointless. Not to mention a ridiculous $268 or $286 bill per month. Just didn't make sense. I was thinking of coming back, but with 18Mbps speeds still, just staying away. So my question is
Questions
• AT&T Internet Plans
Accepted Solution
Official Solution
Closed
Can I watch uverse on my roku
Questions
• Watching U-verse TV
Accepted Solution
Official Solution
How do you block all incoming calls on landline. Don’t want phone to ring.
Questions
• Landline Phone Features
Accepted Solution
Official Solution
This has been going on for a long time (over a year or more) but I noticed my Motorola VIP 2250 DVR makes soft click noises constantly. Usually one per second or so. Doesn’t matter if the box is on or off. Is the hard drive about ready to fail or is this normal? I’ve had it just over 5 years. I d
Questions
• U-verse TV Equipment
Accepted Solution
Official Solution
Can I cancel my TV subscription and keep ONLY my internet subscription? I am not currently under contract.
Questions
• AT&T Internet Account
Accepted Solution
Official Solution
So I use an xfinity plan and i get 20 mbps as download speed and 1.25 mbps for upload speed . If I switch to the internet 1000 plan will the download and the upload speed increase? If so, by about how much? Will it be enough to stream video games at a high quality
Questions
• AT&T Fiber Equipment
Accepted Solution
Official Solution
If I have UVerse TV disconnected, can I return the PACE 5268 gateway (router) along with two receivers (one for a small non-internet ready TV with a coax only antenna connection, and the other with a DVR?) I'm mostly watching streaming channels through Roku. Are there routers or adapters for TVs w
Questions
• U-verse TV Equipment
Accepted Solution
Official Solution
Hi so my U-verse is plugged in the wall but isn’t flashing any lights what so ever. This just happened last night where the wifi connection stop and I noticed it was off while being plugged in, how do I fix this??
Questions
• AT&T Internet Equipment
Accepted Solution
Official Solution
My U-Verse fiber service came with router/modem 5268AC-FXN. We have some spots in our home that have weak Wi-Fi coverage and I was considering getting a mesh network. Google Nest Wi-Fi and MeshForce replace the current router. How is it possible to create a mesh Wi-Fi network with my set-up?
Questions
• AT&T Fiber Equipment
Accepted Solution
Official Solution
Is there anyway to remotely access a PACE 5286ac router/modem. I have an external hard drive with pictures on it that I want to be able to access when I am away from home. How can I do this
Questions
• AT&T Internet Features
Accepted Solution
Official Solution
When I try and sign in to my U Verse app on my iPhone, I get a message that states "Login Error sendRequest GetUserDetails AppToken not set for request. (I can sign into the AT&T app just fine.) I've uninstalled and reinstalled that app, and that didn't help. I was on the phone with AT
Questions
• Watching U-verse TV
Accepted Solution
Official Solution
Echo Show Generation 1, won't connect to the modem.
Questions
• AT&T Internet Equipment
Accepted Solution
Official Solution
I am beyond disappointed with the lack of knowledge from customer service. I have been trying to reach someone since January to inquire as to why my subdivision does not offer fiber optic cables, but the apartment complex LITERALLY NEXT DOOR does. Even the subdivision directly across the street offe
Questions
• AT&T Fiber Installation
Accepted Solution
Official Solution
I wish to drop my u-verse tv package.
Questions
• U-verse TV Account
Accepted Solution
Official Solution
We had AT&T at our old home and were very happy with it. When we bought a new home, we were solicited by AT&T to set up service in the new house for Uverse and WiFi. We were quoted a great deal for uverse and cable with fiber for roughly $100 a month.We moved into the new house, and someone showed
Questions
• U-verse TV Account
Accepted Solution
Official Solution
I want to move my modem to a new room. I have the wall jacks terminated in several rooms, but they were never terminated back on the side where the internet comes in to my house. I'm wondering if I can use this green board with all the connection ports (see pic) as a way to connect all of my rooms t
Questions
• AT&T Internet Installation
Accepted Solution
Official Solution
I just upgraded ATT DSL to Uverse. I've always had 1.5 Mbs and was told it would remain that speed because I'm 11,000' form the office. When the new Uverse modem was installed, it reports 5.8Mbs coming in. When I called to try to upgrade to higher speed I'm told it's not available. The tech support
Questions
• AT&T Internet Features