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What cable do I need?

We want to upgrade our UVerse service from 6mbps to 50mbps (previously that high of speed was not available to us). The current cable we have says it is a cat5.  We know the tech could do the wiring but we would prefer to do the portion inside the house (from modem to wall jack and in the craw

Questions

 • AT&T Internet Installation

175

3

0

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My child's account has been disabled

I approved this account before the deadline - and as of today I discovered that my daughter's account has been disabled.  I went into my subaccounts and re-enabled it, but I still cannot login?  Anyone else?  How can I expedite this and get it back or is it gone forever?

Questions

 • AT&T Internet Security

5.7K

18

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0

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How to connect ATT BGW320-500 to TP-Link AX3000 Deco 60 Mesh Network

I was recently set up with ATT fiber optic 1000 service and the BGW320-500 gateway. I was able to connect it to my TP-Link AX3000 mesh network (3 satellites/nodes) with no problems.  Speed checks around the house are good (in the 500-700 mbps range).  The tech who set up the ATT service a

Questions

 • AT&T Internet Equipment

2.3K

11

0

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Can you keep uverse tv if you switch internet providers

My internet speed is terrible. I’m getting the max available and it is not enough. Att internet is the same price as my cable provider and 1/8 th the speed. But I like my uverse tv. So can I change my internet provider and keep my uverse tv?

Questions

 • U-verse TV Account

581

4

0

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Can I purchase my own modem?

I want to purchase NETGEAR Nighthawk AX12 12-Stream Wifi 6 Router (RAX200). Please advise.

Questions

 • AT&T Fiber Equipment

7.5K

2

0

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My Echo Show Generation 1 won't connect to the modem

Echo Show Generation 1, won't connect to the modem.

Questions

 • AT&T Internet Equipment

30

2

0

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When will AT&T Provide Some Better Internet Speeds.

Hello Everyone, I jumped to Spectrum about a year ago. Because an Internet Speed of 18Mbps these days is just pointless. Not to mention a ridiculous $268 or $286 bill per month. Just didn't make sense. I was thinking of coming back, but with 18Mbps speeds still, just staying away. So my question is

Questions

 • AT&T Internet Plans

1.1K

4

0

0

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Discontinue u-verse

I wish to drop my u-verse tv package.

Questions

 • U-verse TV Account

88

2

0

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VIP 2250 noises

This has been going on for a long time (over a year or more) but I noticed my Motorola VIP 2250 DVR makes soft click noises constantly. Usually one per second or so. Doesn’t matter if the box is on or off. Is the hard drive about ready to fail or is this normal? I’ve had it just over 5 years. I d

Questions

 • U-verse TV Equipment

48

5

0

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Cutting Out My Uverse TV Service

If I have UVerse TV disconnected, can I return the PACE 5268 gateway (router) along with two receivers (one for a small non-internet ready TV with a coax only antenna connection, and the other with a DVR?)  I'm mostly watching streaming channels through Roku.  Are there routers or adapters for TVs w

Questions

 • U-verse TV Equipment

65

1

0

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New router, no TV

I installed a new router to replace my 8+ year old Cisco. NETGEAR said it was compatible with U-verse but now none of my TV receivers work. WiFi and landline phone are working great, but none of the TVs are. Any idea how to fix this?

Questions

 • U-verse TV Equipment

27

0

0

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Uverse Internet questions?

My house qualifies for 75/8 internet. I plan on getting uverse tv also. How much bandwidth will I be provisioned for assuming I get one or two TV's? How many TV's need to be streaming before my internet starts taking a hit?

Questions

 • AT&T Internet Installation

39

1

0

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Switching to internet only

Can I cancel my TV subscription and keep ONLY my internet subscription? I am not currently under contract.

Questions

 • AT&T Internet Account

86

2

0

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Help with moving UVerse modem to new room in house. See pic.

I want to move my modem to a new room. I have the wall jacks terminated in several rooms, but they were never terminated back on the side where the internet comes in to my house. I'm wondering if I can use this green board with all the connection ports (see pic) as a way to connect all of my rooms t

Questions

 • AT&T Internet Installation

160

1

0

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Why am I being asked to pay $175 in 12 days?

Due to corona virus we have no income for over a month tried to explain to 2 different costumer service representatives and both gave different answers on why they can't help. I will be getting ahold of better business bureau. Found numerous sites including at&t site saying no termination due to

Questions

 • AT&T Internet Features

91

1

0

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Why is Cagney & Lacey being blacked out?

Every night, the show Cagney & Lacey is being blacked out on the network Start TV. Can someone tell me why?

Questions

 • Watching U-verse TV

78

5

0

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Moving to UVerse to AT&T TV

Hello, I would like to know what happens to my Uverse if I want to switch to AT&T TV.Looking for some details about disconnect, what to do with the old equipment, what will happen with their DVR content, what will happen with any sports subscriptions, etc.

Questions

 • U-verse TV Equipment

177

1

0

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No at&t services available

AT&T laid 3 fiber optic cables last year across the road. Yet doesn't offer any service at all. DSL using old phone lines by a competitor and not adding new customers isnt available. How can I obtain service from AT&T?

Questions

 • AT&T Internet Plans

424

5

0

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I want Fiber optic cables

I am beyond disappointed with the lack of knowledge from customer service. I have been trying to reach someone since January to inquire as to why my subdivision does not offer fiber optic cables, but the apartment complex LITERALLY NEXT DOOR does. Even the subdivision directly across the street offe

Questions

 • AT&T Fiber Installation

78

1

0

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Routing AT&T Digital Voice through Ethernet LAN

I have subscribed to AT&T Digital Voice in order to have a business line in my office. I was planning/hoping to be able to route voice throughout the house (in particular, my office) and connect it to a Polycom desktop (IP) phone I already own.    Unfortunately, the situation with

Questions

 • AT&T Phone Installation

287

2

0

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