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I was told Fiber would be available five years ago!

i. was. told. Five. years. ago. i. would. get. fiber. opics. never got. were. thinking. of. droping. att. were. sick. ofthis

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179

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$100 Visa never received

I never received my $100 Visa Reward.  It never came in the mail, but my plan says I was owed one.  Who do I need to contact?

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8.2K

13

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U-verse member id

In order to download the U-verse app it says I need a U-verse member number rather than att I’d. How do I get it?

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346

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U-verse Transfer of Service Permitted?

As a grandfathered service, is U-verse Transfer of Service to another member of the same household permitted should the account holder die?

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81

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Autopay Discount on Internet/TV?

Is there a discount to be on autopay if you don't have AT&T Wireless and just have Fiber Internet and U-Verse? Thanks.

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978

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New Construction home/fiber net

I live in SC. I currently have fiber net at my rental. I want to transfer it when I move to my new (construction) home in a few weeks. When I check my address, it is not in the system. When I check my neighbors' address, it isn't in the system either, but I have been assured by other neighbors on th

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251

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Can I purchase my own modem?

I want to purchase NETGEAR Nighthawk AX12 12-Stream Wifi 6 Router (RAX200). Please advise.

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8.3K

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How can I have two Open NAT Types for two separate wired consoles?

Hello. My brother recently moved in with me and he has his own xbox one. I have one of my own and I managed to change my NAT Type from Strict to Open with IP Passthrough a few months ago when I first got my ATT service. However, when we wired the second console to the router it is getting a Strict N

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176

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UVERSE in Kansas?

Does ATT UVERSE service the mid-west part of Kansas? We're moving there from Texas and need to know if we can transfer the service to Kansas or will we need to cancel the service and get whatever they have in the area?

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554

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What cable do I need?

We want to upgrade our UVerse service from 6mbps to 50mbps (previously that high of speed was not available to us). The current cable we have says it is a cat5.  We know the tech could do the wiring but we would prefer to do the portion inside the house (from modem to wall jack and in the craw

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221

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Mailed a BGW320 to replace my Pace 5268ac. Questions on self installation.

We have a pave 5268ac with a ONT with fiber jack. Phone support mailed a BGW320 to replace it since it has been having issues. The fiber line runs to the top then terminates in a port then connects fo the PON port. Then the ethernet runs to the modem. Can I disconnect the black fiber cable and r

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190

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How can I get fee based internet support?

I recently ordered a static IP address and all I have is the address itself. I need to know the subnet mask and gateway address too. I would like to know if I can put my equipment on the other side of a router as well and how I would setup the subnet for that. I can't even speak to a person at t

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130

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What does a charge for "support" mean?

I get charged an extra $15 every month for "support" but I have no idea what that is and I can't figure out how to tak to a real person at att.

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73

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Slow speed on Fire TV 4k and PC

I've had an AT&T U-verse in my apartment for over three years, on the Internet 50 plan. I have four devices hardwired directly to my router: Roku TV 4k Fire TV 4k My Windows 10 desktop PS4 In my Roku TV settings, it says I have 50 Mbps, and I'm able to view all content fine there. Howev

Questions

561

29

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Billing Dispute

Were you aware that AT&T does not prorate the final bill? Depending on when you cancel services they are taking ~$100 per customer for unused services.  I have submitted complaints to the Ohio Attorney General, the FCC, BBB and Public Utilities Commission of Ohio.  If you've experienc

Questions

657

5

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Ebay card to pay for 3 months

I’ve been offered if I pay 3 months of phone in advance they will cut my phone bill in 1/2 got 24 months. I had to put the amount and an eBay card. Call AT&T and give them the numbers.  I see that two years ago this has happened.  So glad I looked up for this scam, it did sound lik

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124

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U-Verse Movies on Demand freeze and glitch. Even the previews. It is like watching a bad antenna reception.

See the subject line. I had fiber optics put in so the speed is very fast so ideas? I did not have this problem when the movies I could rent were not HD and now they are all HD so is that it? Or a bad connector someplace? The U-Verse TV comes in fine so ?? I went through the usual reboot stuff, o

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895

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How long to fix a cable cut by an ATT Tech

On 12/2 we suddenly lost internet - been with AT&T UVerse for 6 years with no similar issue. Attempted troubleshooting and ATT SmartHomeManager said a tech dispatch was needed. 12/3 a Tech comes and told us that the line had been cut by another ATT Tech while trying to install other lines; and t

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1.3K

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Who rates U-verse TV movies? Ratings use a star system as follows: ★; ★+; ★★; ★★+; ★★★; ★★★+; etc.

Most movies shown through our U-verse service are rated using a star system as follows: ★; ★+; ★★; ★★+; ★★★; ★★★+; etc. The rating shows up in the movie's description. Does anyone know who comes up with the ratings? Does each network? The Academy of Motion Pictures? Who? We'd like to know so that

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231

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covid -19 waiver date clarification

Hello, I need some clarification regarding the waiver form for those who are impacted by covid-19. The date listed on this link here https://www.att.com/help/covid-19/ (screenshot : https://imgur.com/YqGXmCJ at the time i wrote this) said "This waiver applies to these fees or charges incurred from M

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708

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