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Inbound IPv4 connection & power backup

I've been an AT&T Uverse Internet customer for a number of years. I've been generally satisfied with Uverse's speed, features and reliability, with a couple of exceptions. AT&T is installing fiber in my neighborhood. I am considering getting fiber but need to get the answers to a couple of

Questions

 • AT&T Fiber Equipment

80

0

0

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U verse remote

my uverse remote no longer works. How can I get a new one

Questions

 • U-verse TV Equipment

302

4

0

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Can I still return equipment and get it credited to my account?

Hello, I had AT&T U-verse for a while and I was not able to return the equipment due to misplacing it when I moved. I recently found the equipment. It’s been over a year since I had it. Can I still return the equipment and get it credited to my account and out of collections?

Questions

 • U-verse TV Equipment

241

2

0

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Blue ray disc player connection

Hi, we have verse and we want to install the Samsung blue ray disc player , model BD- p1400. XAA and we have a Samsung 52 in. tv model LN52A650A1FXZA. We try connecting the cables from the blue ray directly to tv but nothing happened. There was no image or sound from the movie we inserted on the blu

Questions

 • Watching U-verse TV

1.1K

4

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Cancelling U-Verse Service

Hello - My husband and I are planning to cancel our U-verse service that includes (U-verse cable...not Direct TV) and Internet. I have looked everywhere on the 'myAT&T' mobile app and also gone to att.com/myatt  online.  The online account keeps trying to get me to merge my accounts,

Questions

 • U-verse TV Account

960

1

0

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ATT Uverse and Spectrum Internet

As the ATT internet connection is so poor. We suffer buffering constantly with pixelization of the picture. WE now receive messages from the fire stick saying our broadband is slow and cannot connect. ATT have no business case to increase bandwidth as they appear to be only after business service.

Questions

 • AT&T Internet Account

76

2

0

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I upgraded to IOS16 on iPhone and the Uverse app now gives this message "playback not allowed on jailbroken device (QP1005)"

I upgraded to IOS16 on iPhone and the Uverse app now gives this message "playback not allowed on jailbroken device (QP1005)"

Questions

 • Watching U-verse TV

420

3

0

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Closed

Visa Reward Card

[Subject edited for better exposure]   I signed up for U-verse services two weeks ago,when will I receive my $100 visa card?do I need to go online to get it or call a Att?

Questions

 • U-verse TV Account

11K

8

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Outages tonight 10/5

Called Uverse after the first outage at 7:00pm - 45 minute wait, so I started to suspect it wasn't just me. I rebooted the gateway, and all seemed fine. Then again at 8:05 it went out - rebooted - started getting annoyed that it was fine on a crap TV day (Saturday) and having so many issues on Sunda

Questions

 • AT&T Internet Equipment

5.5K

30

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Free Preview 2019

Hi, anyone know if there a list of free previews for 2019?   I have read you can get alert on cell phone but I don't have a cell phone. When I install the app on my tablet it crashes my tablet.   I found a https://freepreviews.blogspot.com/ but it's not always correct.  Thanks

Questions

 • Watching U-verse TV

9.9K

2

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Cancelling TV from a TV+Internet Bundle, Email says to return DVR AND Wireless Access Point?

Hello, I recently cancelled my TV from a TV + Internet bundle, and kept the internet. I expected to send back the dvr unit, but the email says "gather the following devices", and lists the arris dvr, but the next line says "please return any of the following" and lists the wireless access point.

Questions

 • U-verse TV Equipment

482

5

0

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Smart Extender Just Keeps Blinking

For the past few days, one of my Smart Extenders only blinks green and shows up offline in Smart Home Manager. I have disconnected both the Gateway and the Extender on several occasions. Hit the WPS button on both following reconnecting to power. I am also having a similar issue with one of my U

Questions

 • AT&T Fiber Equipment

171

4

0

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Me TV

How can I request that UVERSE add channel Me TV?

Questions

 • Watching U-verse TV

1.5K

4

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IGMP Multicast and IP Passthrough on BGW700-210

hi everyone,   I've FINALLY figured out how to put my BGW into IP Passthrough so my UDM Pro is getting the WAN IP. The only trouble now are my set top boxes - they will lose signal after only a few minutes. All 3 boxes are hardwired with an unmanaged switch at each location. I've been doing some res

Questions

 • AT&T Fiber Equipment

952

5

0

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Internet discount due to Hurricane Ida

Due to Hurricane Ida, I was under a mandatory evacuation beginning 8/28/2021. I couldn’t return to my home until electricity and water was restored which didn’t occur until 9/18/21. My AT&T bill for this period was auto drafted and paid in full for the period that my power was not restored and A

Questions

 • AT&T Internet Account

84

4

0

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List of Blocked Numbers on my home phone

When I receive a spam call, I then block it by dialing *61. I need to check this list to make sure that I don’t have a number of there that shouldn’t be there. It used to be so easy to access this list, but I seem to be having trouble doing this. Could you please give me the steps to access my Bloc

Questions

 • Landline Phone Features

118

1

0

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Is my 802.11n router the problem and if so, what's the best solution?

Our AT&T-provided router uses 2009's 802.11n protocol and does a poor job of providing coverage in our home. Should I ask AT&T to upgrade the router, buy my own wi-fi range extenders, or switch to a different ISP?

Questions

 • AT&T Internet Equipment

229

6

0

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utility pole equipment move

ComED installed a new utility pole in the alley and AT&T needs to move their equipment to the new pole (currently attached to a remaining section of the old pole). How can I help facilitate this happening? Thanks!

Questions

 • AT&T Phone Installation

390

6

0

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Unable to access U-verse voice features

We had U-verse voice installed yesterday (we already had UV Internet and TV). Incoming and outgoing calling works well, but I can't access any of the phone features online. When I try to do that, I see an alert "This User does not have access to Voice Services." According to tech support, this is a

Questions

 • AT&T Phone Features

7.9K

8

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Closed

AT&T Uverse TV & Internet Devices (Equipment Return Address)

Greetings, I cancelled my Uverse TV & internet service today and never received the email instructions (UPS label) for returning the equipment. Does anyone know what the equipment return address would be for Asheville NC 28801?

Questions

 • AT&T Fiber Equipment

1.3K

3

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