
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I'm trying to set up a second router as a switch off of an ethernet cord that's coming straight from my AT&T router, so I can hardwire my computer and my At&t set top box. However after setting everything up the set top box keeps losing connection/timing out every 10 seconds on any channel. I don't
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
I am having issues with my wireless STB boxes after installing Google Wifi and a Network switch onto my network. My wireless STB boxes will frequently lose signal or it will display a "Network problems have stopped this stream" while watching recorded shows. Sometimes the shows will play for 30 minu
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
How can I request that UVERSE add channel Me TV?
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
so my big problem is why does at&t advertise the el rey network on multiple channels and not offer it as a channel that I can order? Now that theres a show I really want to watch , now I have wait until there are enough requests for at&t to consider in making the channel availible to consumers. Then
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
I have UVerse 300 in Los Angeles and for some reason both NFL games are not available on CBS and Fox. They carry on one channel, and the other has Paid Programming. It wasn't always that way, and in the past couple of weeks it switches availability -- 2 weeks ago the CBS game played while Fox was of
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Hello, I had AT&T U-verse for a while and I was not able to return the equipment due to misplacing it when I moved. I recently found the equipment. It’s been over a year since I had it. Can I still return the equipment and get it credited to my account and out of collections?
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Hello, I recently cancelled my TV from a TV + Internet bundle, and kept the internet. I expected to send back the dvr unit, but the email says "gather the following devices", and lists the arris dvr, but the next line says "please return any of the following" and lists the wireless access point.
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Closed
As recently as a month ago, I could watch uverse tv on my LG V500 tablet. However now, I get an error message that says "...can't connect to server". I have the latest version of the app, and like I said, I was able to use the app on my tablet before. Please assist.
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Hi, anyone know if there a list of free previews for 2019? I have read you can get alert on cell phone but I don't have a cell phone. When I install the app on my tablet it crashes my tablet. I found a https://freepreviews.blogspot.com/ but it's not always correct. Thanks
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
When I first switched from Time Warner Cable to ATT Uverse, I was thrilled. Time Warner’s customer service was rated the worst in the country and my own experience with them validated that rating. A few months ago, my cable TVs were having problems and I was sent a new part, but I was unable to
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
ComED installed a new utility pole in the alley and AT&T needs to move their equipment to the new pole (currently attached to a remaining section of the old pole). How can I help facilitate this happening? Thanks!
Questions
•
AT&T Phone Installation
Accepted Solution
Official Solution
We had U-verse voice installed yesterday (we already had UV Internet and TV). Incoming and outgoing calling works well, but I can't access any of the phone features online. When I try to do that, I see an alert "This User does not have access to Voice Services." According to tech support, this is a
Questions
•
AT&T Phone Features
Accepted Solution
Official Solution
Is there anything special about placing 3-way where one party is international (Japan)? I am AT&T Uverse.
Questions
•
AT&T Phone Features
Accepted Solution
Official Solution
hi everyone, I've FINALLY figured out how to put my BGW into IP Passthrough so my UDM Pro is getting the WAN IP. The only trouble now are my set top boxes - they will lose signal after only a few minutes. All 3 boxes are hardwired with an unmanaged switch at each location. I've been doing some res
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Lost internet several hours ago. Have unplugged, etc but nothing works.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I've been an AT&T Uverse Internet customer for a number of years. I've been generally satisfied with Uverse's speed, features and reliability, with a couple of exceptions. AT&T is installing fiber in my neighborhood. I am considering getting fiber but need to get the answers to a couple of
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
i want to know how report about identity theft about at&t account?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Closed
How AT&T as an internet service provider is able to bypass the latest Federal regulation effective 20-Jan-2021, Which prohibits ISP’s to charge customers modem or router equipment rental fees if they are willing to buy or get their own device?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Hello:Is there anyone who might be able to lead me in the right direction regarding a few questions that I am eager to have answered that pertain to Cable Modem Routers? Specifically, I would like to change/replace out the cable modem router that AT&T issued me when they first installed my internet
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Just touching base and was wondering if there were any great opportunities career wise in the great state of oklahoma! I will be looking forward to hearing from you. Thanks , Allison Hibbitts
Questions
•
Tones, Games, Videos, More...