
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I have around 18Mbps download and my upload is about 1.9Mbps. I think that my upload should be higher than 1.9. I would please like to know if my upload should be higher.
Questions
•
AT&T Internet Features
I've had Gigabit internet for a couple of months with no issues. Fast download, fast upload, wonderful. (usually we were getting 600-800down/600up on our wired devices)Almost 2 weeks ago (June 6, 2018) we started having issues.Download speed has been slower than usual but still fine. Upload speed ha
Questions
•
AT&T Fiber Equipment
Just this morning, the internet at our house has slowed to a crawl. Speed Tests show as low as 0.2 Mbps, and a software download has stopped several times. What's going on?
Questions
•
AT&T Internet Features
My upload speed with a 12Mb plan is at .36 speed!!! I cant watch a tv show without it stopping every five seconds!!! what can i do?? I have an Ariss Modem NVG510, im in North HOllywood CA and in my area I bought the second highest speed plan.....the next up is 18Mb.... But im already paying 40$ for
Questions
•
AT&T Internet Security
I had the basic 6 internet ... my speed generally showed at 3. something for download and don't remember the download... I just had the Fiber100 installed - the 100mbps internet... when I run the speedtest it gives me a download speed of .33 WHY has the speed dropped so much with the faster
Questions
•
AT&T Fiber Account
up'd my current plan one tier to the Max plan. upload speeds are consistently 0.42-0.5 mbpsdownload speed ok and consistently 12 - 13 mpbs.what's up with the low upload speed?
Questions
•
AT&T Internet Features
Hi AT&T etc., I've had an issue since I had AT&T installed in mid-February that has yet to be resolved, where the service I am currently paying for (AT&T Fiber 100) is not delivering on what was promised. While the download speed is fine, the upload speed has always been an abysmal ~1.5 mbps when it
Questions
•
AT&T Fiber Account
Hello just upgraded my internet plan to the 50mps download speed and from what I'm reading my upload speed should at least be near 5 mps I am getting 0.75!!!. Here is the screenshot. I plan on streaming and was expecting at least 3mps upload speed but this is way to low. If anyone has any recommenda
Questions
•
AT&T Internet Plans