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How do I improve the speed on my 5268AC router?

Hello I have a 5268AC router and am currently on a 100MBPS plan. I am getting nice fast speeds of 5-35mbps.    I have tried rebooting it. Consisting of unplug for 1 minute plug back in. Have done this twice within 2 weeks.  Also I have tried going to less congested channel

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360

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Are there additional charges if paying for phone outright when upgrading?

Are there additional charges or fees (such as monthly payments) that are incurred if I upgrade a phone and pay the full cost up-front (aside from the one time upgrade fee and sales tax)? The account is paid to current, phone is eligible for upgrade, and user is part of a shared plan but individually

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558

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Trade-in Return Shipping Label

I traded in my phones and upgraded to iPhone 12 Pros. The 3 iPhone 12 pro received on Oct 23.  However, the shipping labels required for trade-in phones never showed up.    I called the trade-in department a week ago to report this issue.  The customer service was very nice,

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2.5K

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Shattered phone from car accident

hello i was in an accident that left my phone stranded in the street it got run over and i want to know can i trade in or what do i do? i can't leave anywhere

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843

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What modem/router can I use as Bridge to connect to the AT&T gateway? Any recommendations?

Currently I am using a BGW210 modem/router that was provided by ATT and I'd like to know what are the supported brands and references that I can use to connect to this one. Also, would this AT&T modem support wifi 6? Thank you!

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1.1K

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Used Wrong Label for Trade

Hello, I paid off my iPhone 12 and used it for a trade in for the iPhone 14. The iPhone 14 came with a return package for the old phone, and we had some personal stuff come up so we were getting close to the 30 day return window when we got it packed up and ready to go. We called and spoke to a st

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132

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Gigabit Fiber availability in Campbell, CA (West San Jose)?

I have been speaking for AT&T for months about Gigabit Fiber availability in our area. Apparently, several folks in and around our neighborhood have access to Gigabit Fiber and I have been assured by several technicians over recent months that it is simply a cross-connect issue in our area and

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195

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iPhone XR Trade In Credit Never Applied in Full

I came over to AT&T back in November and traded in my iPhone XR that was in great shape to AT&T for a free iPhone 13 (installment credits.) - The only thing I ever got for my trade in was $135 - What on gods green earth? I thought I signed up for the $800 trade in promo back a few months ago

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1.1K

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S23 ultra trade in ($1000)

Hello, I recently got the s23 ultra in att corporate store. At the time the deal was too good to pass up $5 and some change for the ultra with qualifying trade in (I have multiple phones that qualified). I had already been looking elsewhere and the 1k offer for trade in was hard to refuse. I asked t

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1.3K

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How does upgrading every year with AT&T Next work?

Get The Latest And The Greatest With Next!   AT&T is providing new and existing customers with simpler and more flexible ways to upgrade to a new smartphone. We know you want flexibility and choices. With our new plans, we’re giving you the power to decide between lower monthly payments o

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167.8K

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AT&T Unlimited Your Way Plans – Get The Scoop from the AT&T Community

Data Your Way is a Scroll Away AT&T is a pioneer when it comes to its products and services and we are doing it again! The Community Team is proud to announce our AT&T New Unlimited Wireless Plans!   Ready for the next level of communication and entertainment? Go to&nbs

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222.5K

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Broken Back Glass

Hi all! I am on the ATT Next Upgrade plan. I am wanting to upgrade my device, but the back glass is broken. Everything else is in great working condition with no issues. I was chatting with ATT about this and received two different answers from two different reps: 1. They will accept it with the

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19K

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Upgrade packaging kit never sent despite three requests

My son and I have requested the upgrade packaging kit 3 times since September and were given assurances and a reset of the upgrade time period, but still haven't received a kit. It certainly seems like an ATT strategy to delay the upgrade amount until we give up. I see others with this issue online.

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47

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DATAREMOTE 9070 WEB ADMINISTRATION PANEL ACCESS...

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

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2.8K

5

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Samsung Galaxy S23 Ultra AT&T Unlocked not getting Software Updates

So I have Unlocked AT&T Samsung Galaxy S23 Ultra, and im using it in Mexico on the Telcel network, and im not getting any Software Updates, why is that? Will I get one yet? The latest version my phone has is the February Security Patch...

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548

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HBO Max subscription through AT&T has expired

As I've seen in this forum many of you have been experiencing the same error and endless loop of trying to login with your provider AT&T the past few days not been able to enjoy HBO Max. After 8 extremely long support calls to various departments and getting transferred numerous times getting no

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56.1K

235

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Upgraded to S23 with pre-order $1000 credit offer, but only getting $800?

I pre-ordered a Samsung Galaxy S23 in February 2023 trading in my Galaxy S21 for $1000 credit (over 36 months) as part of ATT's pre-order deal. Instead of sending my S21 phone to ATT via USPS mail, I opted to turn in my S21 to my local ATT store and get a receipt. I did this, because last year ATT l

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590

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Text Message from AT&T to Replace SIM

Would you trust a message that says "Hi, It's AT&T. This is a courtesy notice to replace your SIM card before our 3G Voice Network shuts down in February 2022" and it provides a link asking for personal information to get a SIM. It says "Your AT&T Prepaid phone will STOP WORKING". (I did NOT

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2.1K

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Time frame to replace an older modem/router

I have an AT&T provided device. It's been a workhorse.  However recently when I use a VPN for work I am starting to see some instability in the connection during the day.   Work has confirmed there is no problem with our VPN portal and that everything is green on their end for m

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6.8K

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Using next up on a no trade in required phone.

I would like to use next up and get another phone. I am eligible as I've paid 18 months but still have 700 balance. I know that the balance of 700 is waived and I start paying installments on my new phone. However, I have searched and searched and can't find the answer and the girl at store was so d

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3.3K

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