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Upgrade FamilyTalk plan but keep Grandfathered Unlimited Data

Hi - I currently have 2 phones on an older FamilyTalk Plan (550), one of the phones is an iphone 5s w/ grandfathered unlimited data and another is a simple flip phone (no data needed). I'd like to increase my minutes on the familytalk plan to the unlimited plan but still keep my grandfathered unlimi

Questions

 • Account Features

4.3K

9

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Purchasing a new iPhone without upgrading

I was curious, I want to get a iPhone 5c (i have a iPhone 4 currently). I know if I upgrade it on my mom's plan which im on I would have to up the price of our current data plan which is currently 10 GB between the both of us. We don't want to do that, so what I was wondering if I purchase an iPhone

Questions

 • Wireless Account

697

1

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No-Contract iPhone X and Upgrade Eligibility

Hi All! I'm interested in buying a no-contract iPhone X (paying full price) as a gift for a relative oversea. When I'm on the Apple.com site, it asks me for my AT&T account (I assume this is for eligibility checking?) Since I'm not upgrading my phone or anything, will buying the phone for a relative

Questions

 • Apple

855

2

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ATT PREPAID NETWORK DEVICES 2022

I found this list https://www.att.com/ecms/dam/att/consumer/help/pdf/Devices-Working-on-ATT-Network.pdf of devices that should remain functional on ATT prepaid after the transition occurs.   Will the network allow devices that aren't on the list or is this list just a guide for what hardware

Questions

 • Other Phones & Devices

142

4

0

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AT&T Help - Instructions for Trade-In Issues

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

Questions

 • Phone & Device Upgrades

362

2

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Check Your Upgrade Eligibility - Get the New iPhone or Android Device

Check on your upgrade options today! You don’t have to wait for that new wireless device you have been craving! That new phone or tablet can be yours in minutes. Not sure if you can? Here's how to check your Upgrade Eligibility! What does upgrading look like? Sign in to MyATT and select u

Questions

 • Phone & Device Upgrades

6.3K

2

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New service plan comes with Advanced mobile security how do i activate it?

I just upgraded my service plan to the new AT&T Unlimited Elite that comes with the advanced version of the Call Protect. I already have Call Protect installed on my phone and was using Basic. Any time i try to upgrade it to Advance it wants to bill me through Apple. How do i get the upgraded v

Questions

 • Account Features

171

4

0

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Want to switch phones.

I'm a bit over a month into a 2 year contract with an iPhone 5S, and would like to go to an iPhone 6 or  6+, how much would this cost me?

Questions

 • Apple

841

3

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How to connect to the AT&T cloud

How do I connect to the cloud to manage my account??

Questions

 • Wireless Account

218

1

0

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"Upgraded" from Internet 25 to Internet 50. When will it take effect, am I capable of 50Mbps?

Currently, we were a bit overprovisioned for 25, getting 30Mbps. That's nice, but if we're capable of going up to 50Mbps, I wouldn't mind it and it was basically free, so why not? At first I was told I would need a tech visit, but eventually they said it would just be a change they could make on

Questions

 • AT&T Internet Features

1.2K

3

0

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AT&T Cable Modem Router: Change/Replace w/ Personal Cable Modem Router

Hello:Is there anyone who might be able to lead me in the right direction regarding a few questions that I am eager to have answered that pertain to Cable Modem Routers? Specifically, I would like to change/replace out the cable modem router that AT&T issued me when they first installed my internet

Questions

 • AT&T Fiber Equipment

6.2K

1

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The All New iPhone XS Max - Order Now With AT&T

Brilliant. In every way.     iPhone XS Max features a 6.5-inch Super Retina display with custom-built OLED panels for an HDR display that provides the industry’s best color accuracy, true blacks, and remarkable brightness.1 Advanced Face ID lets you securely unlock yo

Questions

 • Apple

21.7K

6

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Trade in my iphone for an other color?

I currently have an iPhone 6s Plus in space gray, I was wondering if I could trade it in for the exact same phone in rose gold

Questions

 • Apple

2.3K

1

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Upgrade Fee Waiver criteria

What are the criteria for an upgrade fee waiver? We've been ATT customers for about 14 years now, and upgraded our phone after 5 years - still the upgrade fee was charged. Order service people seem to have no idea about what the upgrade criteria is. Does someone around here know what it is?

Questions

 • Wireless Billing

1.5K

3

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Is my Galaxy A50 phased out? Trying to change from 3G

I bought a renewed Samsung Galaxy A50 (SM-A505U1) online last week and put my AT&T plan SIM card into it. A few hours ago, I got a text message from an AT&T number 7535 that the "[AT&T] network is being upgraded, and the cell phone [I] tried to activate will no longer work". I called the

Questions

 • Samsung

239

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SIM number where to find without removing card

I bought a new Samsung Galaxy j2 prepaid, at&t. I need to get the SIM number for AT&T online to update my device. I cannot remove the card! At least, not without an axe. So is there any other way to find this sim number?I have watched YouTube videos etc Any Help will be appreciated.

Questions

 • Other Phones & Devices

960

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Closed

Check Upgrade Options

Hey everyone,    Here are some great links to guide you in possibling upgrading your device. Check them out here   Did you know you can use another line on your account to upgrade yours when it's not yet eligible? Check it out here as well!   What are my upgrade option

Questions

 • Phone & Device Upgrades

5.2K

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HOA Fibre Connection for 160 Condo's

Good.Day. I'm a member of an HOA Board for a complex of 66 Homes and 160 Condo's. We are in East Oakland, Zip code 94603. I've been told by another member of the board that Fibre is bow available for the 66 homes, but not for the 160 Condo's. In fact one of the board members wbo lives in one of the

Questions

 • AT&T Fiber Installation

46

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upgrade discount on new phones (Samsung Galaxy S5)

My 2 year contract is up and I'm thinking about waiting for the Galaxy S5 before upgrading.  I'm wondering if there will be an upgrade discount on a brand new phone, and if so, around how much I can expect it to be.  I know it's hard to guess, but what is AT&T's past history with discounts on phones

Questions

 • Other Phones & Devices

3.3K

3

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AT&T email - "Restore and Upgrade"

I received an email from AT&T Support Service <[email scrubbed]> that reads as follows:Dear UserWe recently upgraded our Server to 500 GB inbox space. Please login to your user account to validate mail storage your outgoing mails won't be delivered by our server unless your email account is co

Questions

 • AT&T Internet Security

86

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