Hi all, Perhaps this is a lame question but here goes: I am an existing, long-time customer of ATT on a family plan without a contract.  There are several mobile phones on the plan, some of them are very old.  I would like to upgrade one phone from a non-smart to a smartphone. When trying to upgrade

I purchased new phones and transferred lines from Verizon at an AT&T store and was told the packaging and shipping would come with the phones. The phones arrived without anything to send in the trades.  How do I get the necessary packaging and shipping labels?

Is there any significant difference between the AT&T Velocity (MF923) which I currently have and the Unite Express 2 which is being offered for free (aside from a small fee)? Anything that would really be noticeable in terms of reliability or speed?

I upgraded my phone this morning, now there is a lag in pulling up my email and it constantly says email is not responding.  I don't have gmail or yahoo, it's my work email.

I am trying to upgrade my phone service plan online and I need help. Can anyone please help me???

I own an Lg g8x thinq and wanted to get to Android 10 update. It was previously an AT&T phone that was unlocked and then resold on ebay. I've been using it on cricket for a while now but wanted the new android 10 update. I've inserted the ATT sim and have proceeded through the setup proces

If I was to order a phone because I have an upgrade on one of my lines could I order it off of that line but actually connect it to a different number? Like ln the same plan but a different line?

I am currently a couple of months into my fully paid prepaid $300 20GB 12 Mo. Mobile Hotspot/Tablet Plan. I am considering upgrading to the prepaid $55 50GB Mo Mobile Hotspot/Tablet Plan. In upgrading to another prepaid plan, will the unused portion of my existing plan be applied toward the purch

AT&T sent us replacement phones because our current phones will not be capable of operating on the upgraded AT&T network.  Are the phones actually free?   If I transition to a different carrier will AT&T bill me for some portion of the replacement phone cost?

Hi, I'm planning to upgrade my iPhone X and get the 12 Pro or Pro Max. I'm still on the fence as the Pro Max is really big, but has potentially better camera features which might be worth it. The main differences that stop me from buying the 12 Pro right now are the bigger sensor in Pro Max (so a

OK, now it's time to wade into the other device's Visual Voicemail vs manual voicemail access issue, as I really want to get this all working properly and have manual access fallback when I finally have to upgrade the device. This is on a Samsung SM-G900A (Galaxy S5), running Android 6.0.1 It is

I have wireless home phone, and was sent the new IFWA-40 to replace the old 3G unit. That's fine. Technology moves on. So I set it up and hooked up the cordless phones. They all get a lovely dial tone. So far, so good. The trouble arises when we try to make a call or someone tries to call us. Fro

I just wanna ask the total amount I am going to pay monthly if i trade my samsung galaxy s4 to samsung galaxy s7 plus a line with 4GB of data

Last April my account was disconnected because my device was not compatible. I would like to upgrade and get an iPhone 13 pro from AT&T, however I would like to ask if I can do this while keeping my old AT&T number. I would also like to know if it is possible to use a second number, which

I ended up having to buy a new phone over the phone since ATT had my account flagged for fraud. they told me the website to go to for the trade in part. However, it is possible to bring the phone into the ATT store instead even though I had to purchase the phone by calling in?  

how is it possible for ATT to charge $30 a month just to get a new phone? What happened to being able to purchase on eoutright for $100-$200 when you were available for an upgrade? Thats ridiculous and I will be switching companies. Absolutely outrageous.

Hello I have currently internet 300 with a ATT router. I see it would be cheaper for me to upgrade to internet 1000 but I do not want people to come into my home during the coronavirus pandemic.Would I need a new installation if I upgrade or is my current router enough?

Have a Samsung SM-F900U Fold phone and cannot update it. I'm in Brazil and as using another carrier chip and now used an AT&T prepaid chip and local wifi but still cannot update it.

Hi I am under the AT&T Next up feature, it says that once 50% of the phone is paid I am eligible to upgrade, but what happens with the reaminaing balance of the istallment plan? I mean do I need to still pay for it? or the 5 monthly charge covers portion the reaminaing balnce? or the balance is

I have a Note 8 that has one spot on it chipped away on a corner (see picture for reference). When rubbing finger across it you can't really feel it but can if using your nail. I wasn't sure how picky the dents and scratches qualification are. This phone is in otherwise pristine condition. I couldn'