Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.5K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Alcatel_5044R YAMUAM0 multitouch bug

The multitouch does not work correctly, when I use two fingers vertically, that is, one up and the other down, it works, but when I do it horizontally aligned, since I have the option to show touches, you could notice that the small balls move quickly towards the center of the fingers and they becom

Questions

36

1

0

Accepted Solution

Official Solution

Upgrading to 4s from a Blackberry - Don't want to lose data plan

Hi all, So I've seen (even in the stickies in this very forum) that it's possible for me to upgrade from my Blackberry to an iPhone, keeping my unlimited data plan.  However, when I went to pre-order the 4s this morning, I only had choices of one of the tiered data plans, and saw no unlimited option

Questions

2.4K

2

0

0

Accepted Solution

Official Solution

Upgrading on a pre-paid wireless plan

Hello, I currently have and iPhone 6s, and I am interested in upgrading to the 12. I am also currently on one of AT&T's prepaid wireless plans. If I were to buy an unlocked iPhone 12 and put my current SIM card into it, would the phone work? Would I still be on the same plan? If not, how woul

Questions

141

1

0

Accepted Solution

Official Solution

Can I upgrade my sim card but keep the same number?

I currently have a galaxy s21, it supports 5g but my current sim card does not. Is it possible to just upgrade to a newer sim card that supports 5g and keep the same number?

Questions

64

1

0

Accepted Solution

Official Solution

Trade in

I pre-order the iPhone X’s max on Sept 15. My new device came in on the 19th of Sept. In the box all it came was just my copy of orders and the pre-paid return label. Which I send back my old device 2 days after receiving (because it was a upgrade trade-in) I used the return label on the box and ins

Questions

211

1

0

0

Accepted Solution

Official Solution

Closed

Trade in Logistics

I have seen many recent posts on this topic. I want to trade in my iPhone X (perfect condition) for an iPhone 13 PRO.  I tested the check out process.  I selected my current phone for trade in.  I received a popup box with the $700  trade in value (potential - once they receive

Questions

206

1

0

Accepted Solution

Official Solution

Fiber install on new power lines

Hi all - I have a few acres and a home outside of San Antonio in Bexar county and the electric company (CPS) notified me they are going to be changing out the electric poles on my property.   Does anyone have a contact for AT&T to see if they can also replace the existing copper lines

Questions

185

1

0

Accepted Solution

Official Solution

Upgrade Sharing details

If anyone can help, I would greatly appreciate it. Currently we have a family plan with 2 smartphone lines and 2 non-smartphone lines. I would like to use an upgrade, that is available on one of the non-smartphone lines, for my smartphone line to purchase an iphone 6 plus at the "discounted" price. 

Questions

12.6K

7

0

0

Accepted Solution

Official Solution

Can I keep my unlimited iPhone data plan if I upgrade to a FamilyTalk plan?

Hello, I currently have a single-user plan for my iPhone that has grandfathered unlimited data. I plan to upgrade to the 4S, but am thinking about also keeping my old 4 on my account. I understand that my unlimited data plan will follow me to the 4S, but will I still be able to keep it if I add my o

Questions

46K

15

0

0

Accepted Solution

Official Solution

iPhone 12 SIM card question

Can you use a 4G LTE SIM card in the iPhone 12? Theres no 5G where I live yet and I would prefer not to change my plan and pay more until there is 5G coverage in my area. Also I can't wait too much longer to get a new phone since my iPhone 6 is on its last legs. No sense paying for 5G plan when ther

Questions

1.2K

1

0

Accepted Solution

Official Solution

my s10e from at&t no network unlock

I am trying to network unlock to use for another charrier but there is no option this phone is fully payed of and has ben for 2 years and had ben using it for 5 years and still is no option for network unlock pls help

Questions

92

5

0

Accepted Solution

Official Solution

iP6S upgrade: AT&T Next or Apple 12 months?

I just returned from an AT&T store. AT&T actually charges $2 more per month for the iP6S 128 GB than Apple would for 12 months which is bundled with Apple Care. I know it would be easy to use MyAT&T to upgrade from my current iP6 128 GB this Saturday but how would that work using the AppleStore? Is

Questions

2.9K

7

0

0

Accepted Solution

Official Solution

Upgrade and Trade in - Did I get any benefit from trading in my old phone?

My old phone was a Galaxy S6, and I had paid 548 dollars on the installment plan, out of a total of 684 total financed. I then went and upgraded to a Galaxy S8+. They had me trade in my old phone at the AT&T store, so I no longer have the old phone. Did I just throw away 548 dollars for no reason? I

Questions

6.2K

4

0

0

Accepted Solution

Official Solution

What happens to installment credits after transferring upgrade eligibility

I want to transfer upgrade eligibility from line A to B. Line A is paid in full with no installments due.  Line B has a balance that is being paid on installments and also gets monthly credits from an old trade in.  I understand the installment balance will transfer to line A after transf

Questions

208

5

0

Accepted Solution

Official Solution

Upgrade Eligibility Not Resetting

Hi! Ordered a new phone, and after having it for a few days decided to return it, which I did and have confirmation of. When I log in to AT&T my line shows the phone that I had before the upgrade, and am still using since the return. But instead of the 15 payments I had made on this phone, it

Questions

391

1

0

Accepted Solution

Official Solution

new Cell Booster model SS2Fll

Received the new Cell Booster model SS2Fll and set it up right away, took about 20 min to finish its process of starting up. Had GPS lock, GPS unit is on window like it specifies. Now 20 min later there is NO LOCK for GPS. Now getting "Location Unknown" error in the 'cellbooster.att.com' login sc

Questions

761

2

0

Accepted Solution

Official Solution

Shipping hasn’t updated for new iPhone

i preordered the iPhone 15 Pro Max on the 15, said it would be delivered the 22nd. It’s the 22nd and it still hasn’t even shipped and it says it’s gonna ship the 21st still??? when will it update??? when will i receive the product??

Questions

5.9K

12

0

Accepted Solution

Official Solution

Repaired phone trade in

My iPhones back glass is cracked. The place I wanted to go will repair it but it won’t have the apple logo on it. Wondering if when I turn it in for an upgrade if I will get the full trade in value for it?

Questions

264

1

0

Accepted Solution

Official Solution

I am upgrading a very old phone to a new one - do I need a new SIM card?

I am upgrading an iphone 5 and iphone 5c to an iphone 11/SE. Can I use the SIM cards in my 5/5c for the new phones or do I need to get new ones?

Questions

673

2

0

Accepted Solution

Official Solution

Fiber Availabity

Where can I send a petition my neighborhood has signed to have Fiber throughout our whole neighborhood. Part of the neighborhood has it, and the rest of would love to have it.

Questions

359

4

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.