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Questions

 • Apple

64

1

0

LG V35 Android 10 security update?

Hi, Was happy to get Android 10 on my LG V35 in May but there have been no security updates since then.   AT&T was doing security updates for this model roughly every 2 months prior to that with Android 9, but we're still at the April 1, 2020 Android security patch level since the

Questions

 • Android

152

3

0

How Do I Register a complaint about terrible service getting SIM card to operate?

I spent many hours over 2 days trying to get help online and on the phone without success.

Questions

 • Device Features

57

3

0

Logistic Mismanagement, Failure To Communicate, BBB Complaint

This is a direct copy of a BBB complaint I was forced to submit due to AT&T failing to communicate properly: In October of 2020, I saw a promotion to switch to At&t and trade in my iPhone X for a $800 credit when opening new accounts. This was a great deal, so I jumped on it. I followed the

Questions

 • Wireless Account

56

5

0

port number from Verizon to my att&t account

i verified eligibility and have my port # from verizon to port to my att & t account

Questions

 • Other Phones & Devices

50

1

0

Update 5/6/2017 - no internet now

Following update to iPad overnight, I have no internet on my iPad & iPhone not using WiFi while at home!What the heck did the break???

Questions

 • Apple

977

16

0

Fiber Optic Install

Hi! I'm the Community Director at an apartment community in Houma, LA. We are a community of 124 units. A majority of my residents utilize AT&T services for cable and internet. What would I have to do to have Fiber lines run through the community so that myself and my residents can have acces

Questions

 • AT&T Fiber Installation

73

2

0

order

i made a purchase for 3 phones today and i bought them as a guest i didn't sign in everything went fine till i realized that i put in the wrong email for my order and i cant receive any order updates because of that i'm just wondering is there a way i can change my email.

Questions

 • Wireless Account

45

1

0

iphone unlock xr conflicting aswers from at&t

I've gotten conflicting answers from at&t on the unlock process for iphone xr that I bought from a customer on Mercari, the most recent of which is NUL (Edited to remove personal information)...  imei (Edited to remove personal information) wherein you indicate that too many attempts took place to u

Questions

 • Apple

57

1

0

S22: Text Reactions

Hello Support, I recently updated my phone with the latest update. However, I still do not have the text reaction feature. My wife has a S22+ and it also does not have that feature too. I noticed other S22 from other carriers have it. May you assist? Thank you. - Linh

Questions

 • Samsung

25

2

0

Phone update

How do I get my phone back to the way it was before it was updated? The update didnt give me an option for my phone not to update. And ever since the update was installed everything about my phone is changed and it doesnt work right. My phone is slower, the camera takes terrible quality pictures, an

Questions

 • Android

190

2

0

0

Samsung Galaxy S6 Active Will Not Show an Update Available for Nougat

I recently went online to search and see if an update to Android 7.0 was available for the Galaxy S6 Active. I searched and I found out that there was. I picked up my phone and went to Settings

Questions

 • Android

4.6K

8

0

0

Samsung Galaxy S10e is not receiving updates, still has Android 9 from 2019 as Software

I have a S10e that is not updating. I have googled and researched this for hours and have not found anything. I spoke with a customer support chat line and they were even more useless. I tried calling AT&T and it wanted me to go into bill bay... We have two S10e's one is functioning and updating

Questions

 • Samsung

116

1

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

95

1

0

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

30

1

0

USPS stole my trade in phone

Hi, I put the trade in phone in my collection box on Sept 20 and the USPS man took it at the same day. After 2 weeks, there was no update status in my account as well as USPS tracking. So I decided to report to USPS and they told me to contact Hyla. I called Hyla on Oct 7th or 8th, the agent told

Questions

 • Phone & Device Upgrades

36

2

0

Wifi Gateway

Is it possible to get a one for one Wifi Router replacement?  I consistently have to reboot it, change channels, restart it, etc.    I would buy my own but I understand ATT does not allow this, sadly.   My issues happen regardless whether I am connected through Wifi or stra

Questions

 • AT&T Fiber Equipment

62

1

0

Samsung Galaxy s8 plus not updating

My Samsung galaxy s8 plus will not update. I have android version 7 on an unlocked at&t s8 plus. I got to settings to update phone but it takes forever and then finally stops with an error message that says update was interrupted try again in 24 hours. I wait but it still won't update. I checked onl

Questions

 • Samsung

52

1

0

Playstation not connecting to PSN.

Is anyone having issues connecting to the PlayStation Network? My wifi and connection isn't an issue, I've read through many other forums and contacted both Sony and AT&T for help, but no success on either end. I've tried Port Forwarding, Buying a new router with new Ethernet CAT 5e, Upgraded my WiF

Questions

 • AT&T Fiber Account

38

1

0

Can't update or verify

Please help me. I have been trying to get my billing profile straightened out for 2 weeks . I always lose the chat and it always says it's on another tab and I look at every tab and it is not . It never lets me rejoin the chat.

Questions

 • AT&T Internet Account

12

1

0

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