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Will monthly update reset all of my 5268ac modem/router configuration settings?

I just started the U-Verse internet service and the technician who hooked my up mentioned that AT&T deploys monthly updates to the router that will reset all custom settings. Is it true? Does it mean that I should not make any changes (rename the network, change the password, configure IP address to

Questions

 • AT&T Fiber Equipment

695

3

0

0

Android Phone Updated Last Night -- Cannot Connect To AT&T Cellular Network

Last night a software update was pushed out to my LG Phoenix Plus phone overnight, and upon waking up this morning my phone will no longer connect to the AT&T cellular network. I cannot make phone calls nor send text messages. Checking my Network status reads the following:Network - UnknownMobile Ne

Questions

 • Account & Usage

44

1

0

Order Status

I got baited into bundling wireless service with my tv and internet last month. I had the worst possible experience with trying to get my application done and phone numbers ported over from current carrier. After all of that I finally got numbers ported and ordered 2 phones on a deal that I was offe

Questions

 • Phone & Device Upgrades

67

1

0

ZTE Zmax 2 (Z58) Software Updates

I have the same problem ashttps://forums.att.com/t5/Android/ZTE-ZMAX-2-Not-Updating/m-p/4749711# My ZTE Zmax 2 has build Z958V1.0.0B12. However, the following AT&T page indicates that there are least two newer builds, B14 and B16, available. https://www.att.com/devicehowto/tutorial.html#!/stepbystep

Questions

 • Android

718

2

0

0

Samsung s7 Update: baseband requirement

Just received a new Samsung Galaxy s7 to replace the one that committed suicide a few days ago. Can't get the latest software update on this one, even though I was using it on my previous s7. Went through all the troubleshooting steps and it seems this phone doesn't have the baseband version require

Questions

 • Samsung

750

1

0

0

My Galaxy S9 does not receive updates

I have an AT&T branded Galaxy S9. Fully owned, no payments, not blacklisted. Using it on AT&T Prepaid's Unlimited Plan (the one without hotspot) since February 2019.My phone's security patch level is March 1, 2019. My Android build number ends in SC7. Every time I check for updates

Questions

 • Samsung

217

4

AT&T says my phone (Galaxy S8) has a new update but my phone says otherwise

My phone (a Samsung Galaxy S8) hasn't gotten an update in a while, so I inquired about it on the internet. AT&T says my model of phone can be upgraded to Android 9.0 and has been able to since March. I opened the software update option in settings and it said it was up to date. I made sure it wa

Questions

 • Samsung

225

1

0

0

Not getting Update for nougat 7

Hi, I am using Samsung galaxy s6 at&t      current android version 6.0.1    Samsung-SM-G920A   Based version: G920AUCS5DPJ1.I am using this mobile in Pakistan, When will I get an update for nougut 7.

Questions

 • Samsung

194

1

0

0

Unlocking

Hey, I have a Galaxy s9 which has all the atnt bloatware and apps installed. And its stuck on android 8 and whenever i check for updates it says that it currently up to date. I currently have the phone with me in Asia so no atnt sim in it right now. Can somebody tell me how to fix it so it can recei

Questions

 • Samsung

37

2

0

Transfer old number and SIM to new nanoSIM on a new device

How can I transfer all info from my macro SIM (old phone number, etc.) to a new AT&T nano SIM card? I just bought a Galaxy A01 and would like to have all previous contacts as well as use my old number, but I can't use the macro SIM on this device, only the nano. I have not found a great answer o

Questions

 • Samsung

95

1

0

port number from Verizon to my att&t account

i verified eligibility and have my port # from verizon to port to my att & t account

Questions

 • Other Phones & Devices

50

1

0

Software Upgrade for Samsung S6 Edge G925A (locked for AT&T Network) (from Marshmallow to Nougat)

i am using Samsung device (S6 Edge G925A) which is locked for AT&T network but i am using it out of USA and my android version now is 6 (Marshmallow) and i need to upgrade to android 7 (Nougat) but i never got any update notification becasue i am out of USA,  So please help me to upgrade my device.

Questions

 • Android

115

1

0

LG V35 Android 10 security update?

Hi, Was happy to get Android 10 on my LG V35 in May but there have been no security updates since then.   AT&T was doing security updates for this model roughly every 2 months prior to that with Android 9, but we're still at the April 1, 2020 Android security patch level since the

Questions

 • Android

152

3

0

How Do I Register a complaint about terrible service getting SIM card to operate?

I spent many hours over 2 days trying to get help online and on the phone without success.

Questions

 • Device Features

57

3

0

i got a replacement 8s active that has Android 8 on it. How do i update to android 9?

I got a replacement Samsung 8s active that has Android 8 on it. Automatic update does not find the Android 9 update. How do i get the phone updated to Android 9?

Questions

 • Samsung

33

1

0

My s7 edge will not update!

I have the Galaxy S7 Edge. There have been several updates released since I've had it. However, I have not received any of them. It says that the security patch level is February 1 of 2016. Which is before the phone was even released. I have tried manually looking for the updates, but it always says

Questions

 • Samsung

409

1

0

0

Galaxy S3 Mini (SM-G730A) Update

Does anybody know if AT&T and Samsung plan to update the SM-G730A to at least 4.4.4, or even Lollipop? The device currently sits on 4.4.2. The specs of this device seem capable of handling Lollipop in my opinion, and if AT&T disagrees, I hope they at least push KitKat 4.4.4. I know AT&T does not sha

Questions

 • Samsung

3K

10

0

0

S10+ Still on February Security Patch

My S10+ is still on the February security patch and will not update. If I check for an update, it says my software is update. I have checked my numbers with the current ones on here and it is not.

Questions

 • Samsung

143

1

0

0

Phone update

How do I get my phone back to the way it was before it was updated? The update didnt give me an option for my phone not to update. And ever since the update was installed everything about my phone is changed and it doesnt work right. My phone is slower, the camera takes terrible quality pictures, an

Questions

 • Android

190

2

0

0

Samsung Galaxy S6 Active Will Not Show an Update Available for Nougat

I recently went online to search and see if an update to Android 7.0 was available for the Galaxy S6 Active. I searched and I found out that there was. I picked up my phone and went to Settings

Questions

 • Android

4.6K

8

0

0

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