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If I cancel my AT&T account will I lose my email address?

A common question we are asked is, "Can I keep my email if I cancel my service." The Answer: Yes you can!   What To Know If you cancel your AT&T Internet account, you will still have access to your account as long as your account is in good standing. If there is a balance owed on the A

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153.2K

27

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Original owner of Family Plan Account left and now existing memebers can't access the account

There has been a change in account owners for our family plan and the original owner left the plan YEARS ago. While the automatic billing and auto-draft are completed promptly for our account, no one who is currently on the account seems to be able to get any support or access to the account to make

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189

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Need Network Unlock Code New SiM Card

My original SiM card went bad so I got a replacement SiM card from the ATT store. The rep said I need to contact ATT support but they have not been able to help. I spoke with Samsung too, who confirmed my provider needed to provide assistance. Does anyone know where I can get a network unlock code f

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414

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Email regarding upgrades

I keep getting emails regarding ATT & Yahoo needing to upgrade my email? Is this a legitimate concern and should I click on the link to upgrade my email?

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106

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Closed

Order On Hold pending Payment Update… but no one can help me!??

I placed an order yesterday.. business account , 2 devices on installment plans. Checked out with a total due of $154.80. That payment processed fine thru my bank. Then an hour and half later another charge of $82.80 was attempted and my bank blocked it with a fraud alert. I okayed it(despite having

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378

12

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I pay my phone bill but the account is not in my name so when we fight he shuts my phone off. How can I stop this

My AT&T account is in my husband's name but as soon I I do something he doesn't like or I don't follow his rules, he shuts off my service. I pay my bill and don't want him to have the ability to do this. Please help

Questions

285

3

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Device Software Update: Samsung Galaxy S7 (SM-G930A)

Good morning everyone!   Summary Description: Effective 7/27/2016, AT&T released a software update for the Samsung Galaxy S7 (SM-G930A). This update will be made available to customers to download via firmware over the air (FOTA).  A Wi-Fi connection is required.   Device Update Enhancements: Set

Questions

48.5K

69

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ACTIVATION LOCK

If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please he

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489

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Problems updating acp benefit 30$ to 75$ tribal and have been confirmed I am eligible

so I have the 30$ acp benefit applied to my account but I have been qualified for receiving tribal benefits so that would be 75$ I want updated to my prepaid account but at&t keeps saying the 30$ plan is there a way to update my application id , I've tried de enrolling my acp benefit to reapply

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76

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SAMSUNG GALAXY NOTE 3

Hey everyone. I got an unlock Samsung galaxy note 3 SM-N900A and I still don't receive any update. I'm still on Android 4.3 Jelly Bean and when I look for "Software update" it just says me "Software update interrupted. .. your current software is up to date, you should try again in 24h". Can you giv

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4.4K

8

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MiFi Liberate (Novatel 5792) firmware - v1.4 (L1.23.19 M1.23.9)

According to AT&T, v1.4 (L1.23.19 M1.23.9) was released via FOTA on 9/5/2013. I've been checking periodically from my device for the last 48 hours and it always says "No Update Available". Was this really released, and if so how do we get it? Thanks

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12.1K

3

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AT&T updates with stricter network lock setting being sent to devices and braking service for users already on a different carrier

hi I'm curranty using an at&t device that is on TracFone service. I have been use my phone for months now and its been working fine. yesterday it said it had an at&t device update I so I installed it. after the update i have no service it says "unknown network"  emergency call only.

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142

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Starting Prepaid services with a Samsung Galaxy A20 SM-A205U

I bought a Prepaid sim card and service and I was prompted that my phone is no longer supported by att is there anyway to override this

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44

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Device Software Update: Samsung Galaxy S7 edge (SM-G935A)

Greetings Community!   Summary Description: Effective 7/27/2016, AT&T released a software update for the Samsung Galaxy S7 edge(SM-G935A). This update will be made available to customers to download via firmware over the air (FOTA).  A Wi-Fi connection is required.   Device Update Enhancements: S

Questions

21.9K

22

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Still no Note 4 lollipop

I have yet to recieve the lollipop update for my note 4. Att I am not pleased right now.

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1.7K

5

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New Galaxy S9 stuck trying update software to latest baseband version

Just purchased a new Galaxy S9 and transferred all of my info from my old S8 phone using Smart Switch. I went to the settings to Check for Updates, and it said an update was available, but it got perpetually stuck trying to update it resulting in frequent notification interruptions saying software

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578

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Screen on the K88 Tablet goes to sleep or to black in 5 seconds

Screen on the K88 Tablet goes to sleep or to black in 5 seconds

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27.2K

67

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lolipop 5.o

When is lolipop 5.0 going to be sent out to galaxy note 3?

Questions

2.5K

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Trying to Update Device but getting message: Looks like your device can't be updated here

I bought a new AT&T Go-Phone (Motorola One 5g ace - XT2113-5) online but when I try to switch the sim card to the new device I cannot make a call or text and cannot receive calls or texts. I tried going online to see if I needed to declare the phone to my account by going to "Update Device" and

Questions

1.5K

8

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galaxy note 20 android update while abroad

people are asking how to update the phone while abroad and att lists that you must be in the us. can att please address how to get the update while living abroad??? my galaxy note 20 is on ui 4.1 android 12 and when checking for updates it states 'current software is up do date' travelling to the

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66

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