
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Samsung phone needs to be unlocked to use with different carrier. Details here
Questions
•
Samsung
Accepted Solution
Official Solution
I have a Galaxy S8+ from AT&T that is no longer in use. I'd like to use for my daughter with Boost. Is this possible?
Questions
•
Samsung
Accepted Solution
Official Solution
I purchased this phone several years ago on eBay, used. I never used it on ATT network but rather Straight Talk and worked ok. I wanted to unlock the carrier on this phone but was given the response that it was denied because phone is still active under an ATT account. Obviously, I have no contact w
Questions
•
Samsung
Accepted Solution
Official Solution
I am trying to change the password on one of my sub accounts. I get to the screen, enter the email and click change password. I answer the security questions and get to this page https://identity.att.com/identity-ui/fpwd/lander/preset I enter my new password twice using the requested characte
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
I can’t login to my “old” sbcglobal.net email addresses bc I can’t remember the password and I guessed wrong too many times. Now what can I do to access it?
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
I'm using Lg V50s thinq. Prepaid sim for 15gb, $40 plan. The plan suppose to connect to 4g but my phone keeps connect to 3G. And when I try to add the Apn setting and restart the phone, the message of "Your attempt to connect to data service was unsuccessful". So when I went to the At&am
Questions
•
Android
Accepted Solution
Official Solution
Can anyone help me get back in if my phone's sim card is locked with code but i don't remember the eight digit code.
Questions
•
Android
Accepted Solution
Official Solution
We purchased a refurbished Samsung Galaxy S21 5G from a third party website. After realizing our phone needed to be unlocked by the previous carrier (AT&T) We received an unlock code and followed the steps to input said code. However, when powering the phone back on, there is no code input scree
Questions
•
Android
Accepted Solution
Official Solution
Unlocking my device & needing a request number ??
Questions
•
Android
Accepted Solution
Official Solution
I received my unlock code for my LG G3 and I entered it and it said device unlocked but when I put a Verizon sim card on the phone, it doesn't recognize it. Can anyone help? Thanks.
Questions
•
Android
Accepted Solution
Official Solution
Apple service says my iPhone is locked by a carrier. So when I try to unlock the device, the page keeps saying, "Oh, my! There seems to be a problem with the network. Please try again later." Maybe because I'm in Korea, I can't sign up on the homepage.
Questions
•
Device Features
Accepted Solution
Official Solution
I have an iPhone 5 that is paid off and still active on AT&T. I want to unlock it so that I can move the SIM card to a newer phone and sell the iPhone 5.When I enter information in https://www.att.com/deviceunlock/ , it identifies the IMEI number as Apple iPhone 5 Model A1428.When I press the submit
Questions
•
Apple
Accepted Solution
Official Solution
purchased an Iphone 5 that is still under contract. can I pay the early termination fee and have the phone unlocked
Questions
•
Apple
Accepted Solution
Official Solution
Unlock request denied. Says I have an unpaid balance which is NOT correct. I am an Auto Pay & not due until May 30th (in 14 days!).
Questions
•
Apple
Accepted Solution
Official Solution
In May, I bought Iphone SE at an AT&T store in Boston. I was going to buy it for its regular price. But an ATT store worker convinced me to do it on a different deal that included a month of unlimited plan, which overall cost little less. He explained me that it was only an incentive to m
Questions
•
Apple
Accepted Solution
Official Solution
i have 8-10 phone they have clean IMEI i tried unlock they but system wrote "Looks like we're already processing a request for this IMEI." please help me, what can i do for unlock ?
Questions
•
Apple
Accepted Solution
Official Solution
Hi I need help @ATTHelp I bought an iPad pro 12.9 6gen brought from the USA (new), I'm from Europe, I've never used at&t account and there is no way to use it. Ipad paid off and activated by me. My operator's sim is working, but the visibility of my esim operators is being blocked by at&
Questions
•
Apple
Accepted Solution
Official Solution
I bought my phone from a friend and it says sim locked in the settings and when i try to unlock it on AT&T device unlock site it says “Looks like the device you want to unlock is active on another AT&T account.” Is there any way to fix it? And what does it mean it’s active on another AT&
Questions
•
Apple
Accepted Solution
Official Solution
How do you get an AT&T phone unlocked? I bought one and was told it was unlocked and it is not
Questions
•
Apple
Accepted Solution
Official Solution
I would like to get my device sim unlocked
Questions
•
Apple