
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I recently acquired a used Windows phone from a private party and I used the AT&T unlock utility web page. I successfully unlocked my phone without further incident. My next concern is regarding the phone's unlocked status. Will the software ever trigger the locked mode again, i.e., during a factory
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I found my way to the past messages but is there a way to see what was actually said and pictures or videos sent? It's great the numbers and times but I need to know if it's a telemarketer, or doctors office, or some kind of inappropriate conversation..
Questions
•
Online Account Access
Accepted Solution
Official Solution
Closed
My service was disconnected and I was told that AT&T has signed a do not cancel service due to the pledge that they signed to not cancel services due to the Coronavirus. When will my service be reconnected? This pledge is active for the next 60 days. I will make a payment on my bill in 2 weeks.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Hi I have made a mistake that i had a lg v35awm but it was network locked from att. I wasn't be able to get the unlock code back then but now i have it But the problem is. I have changed it firmware to korean variant and now i cant enter the unlock code So i need an att firmware for LG V35AWM
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I apologize . I bought a phone in Ukraine, and it turned out to be tied to a mobile operator US AT&T Locked Activation Policy, can you help find out which operator
Questions
•
Account Features
Accepted Solution
Official Solution
We couldn't verify this order really came from you. For your security, we canceled it. Don't worry. Please I need solutions from this
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hello, I'm traveling abroad now. I can't use the phone cards of other countries or the Internet. I would like to ask you to help me make a travel unlock, so that I can use it abroad for the time being. I can't use the mobile phone network, which makes me very difficult abroad.
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I'm going out of the country and need the MCK unlock code to use international sim in my samsung galaxy 20 plus 5g how do I get unlock code
Questions
•
Samsung
Accepted Solution
Official Solution
I have an IPhone 7 Plus that I am upgrading the line to an iPhone 11 Pro Max. It is in brand new condition and I would rather keep it than get rid of it because I did pay quite a lot for it. If I unlock it can I still use it with WiFi and will all my pics stored on my phone be accessible when not ho
Questions
•
Apple
Accepted Solution
Official Solution
I submitted a request to unlock an iphone on 10/4. I checked my email (inbox and junk), but never did see the email come through. Since it's more than 24 hours I've been trying to submit a new request as the initial email is now invalid (I still don't see it), but it says there is already a request
Questions
•
Apple
Accepted Solution
Official Solution
I followed the instructions to reset my password about 2 weeks ago and was able to access my email. But I got the error code again today. This is very frustrating.
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
The multitouch does not work correctly, when I use two fingers vertically, that is, one up and the other down, it works, but when I do it horizontally aligned, since I have the option to show touches, you could notice that the small balls move quickly towards the center of the fingers and they becom
Questions
•
Android
Accepted Solution
Official Solution
I am trying to unlock my iPhone 6. After submitting my request with the IMEI number, I never received the initial email (the one you must confirm within 24 hours). However, 24 hours later, I received an email saying I had not responded in time (even though I had received no email prior). I tried sub
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
We got our Bogo phones back in Nov 2017 and have about 8 months left. Since we are traveling more often, we would like to get our phones unlocked and maybe switch carriers. Would there be an early termination fee if we paid off both phones?
Questions
•
Wireless Account
Accepted Solution
Official Solution
I requested online the unlocking code from AT&T. After two buisness days I checked the staus and it said I was approved. However they never sent the email with the code. Can I be sent the code and instructions here. thanks.
Questions
•
Apple
Accepted Solution
Official Solution
I have an iPhone 5S from eBay that I bought a while ago and I wanted to unlock it so I went to att unlock and it said that my device had not been paid off. How can I fix this?
Questions
•
Apple
Accepted Solution
Official Solution
So there's this random phone I found quite a bit ago and decided to try and turn it on for once and it started up with the recovery mode screen and I factory reset it, after it finishes resetting it starts up as like a new phone then it says to sign in with the PIN Which I obviously don't know since
Questions
•
Samsung
Accepted Solution
Official Solution
I just purchased an Iphone 11 throught an online store and it came locked to ATT network. i tried your unlock procedure but it said the imei has some pending balance, how can i see whats pending? i need this device unlocked asap, i live in the Caribbean and cannot use att network
Questions
•
Apple
Accepted Solution
Official Solution
I bought in full an AT&T phone and I used to have an AT&T number. In myAT&T account, I had the number and the phone. Now, my AT&T number is gone and I no longer have it. I still have the phone and when I try to unlock it using AT&T unlock tool, I get asked for the passcode and th
Questions
•
Data & Messaging Features, Internet Tethering