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a technician will be taking a look at my Arris modem/router NVG 589 tomorrow and if it needs replacemnt

The modem/router is not 100% anymore and as a result I'm losing internet connectivity.  Comes and goes.  My fear is that it will be replaced and, of course, I will be stuck with monthly payment for the fix.  More like a monthly rental fee on the replacement. I don't want to have to

Questions

 • AT&T Internet Installation

246

3

0

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Closed

AT&T Uverse TV & Internet Devices (Equipment Return Address)

Greetings, I cancelled my Uverse TV & internet service today and never received the email instructions (UPS label) for returning the equipment. Does anyone know what the equipment return address would be for Asheville NC 28801?

Questions

 • AT&T Fiber Equipment

1.3K

3

0

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Getting "BAD REQUEST" whenever I try to download Voicemail from ATT Server

A little more than 2 weeks ago I was able to download all my Voicemail messages to my hard drive. Now every time I try to download Voicemail messages I get a "BAD REQUEST" answer from ATT Server. At first I used to get the error Pop-Up messaga that "ATT IS HAVING TECHNICAL DIFFICULTIES. TRY AGAIN

Questions

 • AT&T Phone Features

978

55

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Wifi Password

How to I change my wifi password so people will have to ask me for and I want to make it private

Questions

 • AT&T Internet Account

10.6K

9

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0

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Cancelling U-Verse Service

Hello - My husband and I are planning to cancel our U-verse service that includes (U-verse cable...not Direct TV) and Internet. I have looked everywhere on the 'myAT&T' mobile app and also gone to att.com/myatt  online.  The online account keeps trying to get me to merge my accounts,

Questions

 • U-verse TV Account

963

1

0

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Is att internet required to have uverse?

Hi, I've read several posts and chatted with ATT but can't seem to get a clear answer. If I cancel ATT internet and get Tmobile internet. Can I still keep Uverse TV? If so, does anyone know of a tutorial on how to do this? Thank you for your time, Kim

Questions

 • U-verse TV Equipment

220

8

0

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Disable Movie Rentals

My elderly mother is accidentally renting movies and racking up charges. She's deaf and quarantined in assisted living so I cannot go in to try to disable it. I've searched the site and app and cannot find a way to turn off movie rentals On Demand. Help?

Questions

 • Watching U-verse TV

157

2

0

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AT&T Troubleshoot & Resolve - A Tool For All Service!

Service Down? Fix it Now With Our Online Tools    Your One Stop Shop For Your Troubleshooting Needs Having trouble with your mobile device? Is your TV service acting up? Is your internet too slow or not working? Is that remote giving you trouble? Is the new Mobile Hot Spot not working

Questions

 • Network Coverage

19.6K

4

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0

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DSL connection only works on one phone jack?

Lately, I've been having trouble with unstable internet connection.My router is in the basement, while my computer is on the second floor. Sometimes, the internet disconnects itself and I'm left with a "No connection" page. I decided that it'd be better for me to move the router to my room for an et

Questions

 • AT&T Internet Installation

1.4K

1

0

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How to cover a large house/space?

I have 1G Fiber (Houston). My equipment is: Pace 5268AC AirTiesW 4971 x3 (2 upstairs and 1 downstairs)--leased for $5/mo I still have drop/dead zones and frequent drops of wifi, particularly upstairs.  I have older 4921 extenders, but i am told that i cannot mix and match extenders. 

Questions

 • AT&T Fiber Equipment

627

5

0

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AT&T Cable Modem Router: Change/Replace w/ Personal Cable Modem Router

Hello:Is there anyone who might be able to lead me in the right direction regarding a few questions that I am eager to have answered that pertain to Cable Modem Routers? Specifically, I would like to change/replace out the cable modem router that AT&T issued me when they first installed my internet

Questions

 • AT&T Fiber Equipment

6.6K

1

0

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Does the WAP need to be directly connected to the gateway? See explanation below,

Sorry if this is a long description; with any luck, people here enjoy reading such things and solving problems.   I have my gateway in my basement.  I have a wired receiver for the basement TV, and I don’t seem to have any issues here.  I also have a WAP directly connected to the gateway, and this i

Questions

 • U-verse TV Equipment

614

3

0

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Amazon Fire TV

Can I plug my Fire TV into my U-verse set top box? I've plugged the fire tv hdmi cable into the U-verse set top box however when i change the input to "HDMI" nothing happens.

Questions

 • U-verse TV Equipment

8.7K

3

0

0

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Can I recover a deleted show from the DVR?

I accidentally deleted shows from the DVR. Can they be recovered?

Questions

 • U-verse TV Equipment

19.6K

5

0

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release my account to my daughter

My Daughter & I no longer live together but we did for a little bit cause of COVID. Our businesses were affected like many other's so to save money I moved in to her house temporarily. I use the internet for work so I offered to get home internet. When my business picked up I moved out. My daugh

Questions

 • AT&T Internet Account

79

1

0

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Wiring choices

Hello, I'm trying to make cabling decision since I am moving my gateway. I have motorola gateway nvg589 incoming data on cat5e rj11 connector. I need to move my gateway! Previous install is a horrible location. Internet from gateway is fine, all wireless. It's the DVR that i am not positive about. T

Questions

 • AT&T Internet Equipment

889

3

0

0

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iPad Uverse app

Does anyone know how to access your AT&T Uverse Receivers thru the Uverse app but with Comcast Internet not Uverse internet?

Questions

 • Watching U-verse TV

1.5K

3

0

0

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What's involved in installing U-verse internet

I currently have DSL. I'm considering a U-verse internet only installation and am curious about what's involved.  Does the installation require a technician or is it customer installable?  I don't want to lease a modem; is it possible to purchase one outright? Thanks for any answers.

Questions

 • AT&T Internet Features

11.4K

5

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0

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Closed

How do I connect my U-verse service with my mobile device?

How do I connect my U-verse service with my mobile device?

Questions

 • Watching U-verse TV

1.7K

1

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0

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Watching TV and Recordings - Basics

we are getting the message all ty in use please interupt a tv to watch?

Questions

 • U-verse TV Equipment

792

3

0

0

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