
Billing help
Learn how to sign in, view and pay your bill online, change your service, and more.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Got call, told that Target was underwriting a bundling service for "select" customers that would combine all AT&T services (directv, which I hate, cell and internet) for over half of what I'm currently paying. Put almost $300 credit on my AT&T bill. Sounded too good to be true, took hours to
Questions
• AT&T Internet Account
Accepted Solution
Official Solution
I am looking for the subject description above. Is it available anywhere without having to generate one myself ? Thanks
Questions
• U-verse TV Account
Accepted Solution
Official Solution
I was wondering if there are any discounts or assistance available to customers suffering financial loss during this time?
Questions
• U-verse TV Account
Accepted Solution
Official Solution
Unable to return uverse equipment, how much am I going to have to pay because of this? Went through a breakup and my ex threw it in the trash...
Questions
• AT&T Internet Equipment
Accepted Solution
Official Solution
No internet. Gateway has flashing red lights on Broadband 1. What is happening? If my gateway needs replacing, which one would you recommend?Message from my gateway.WARNING: Broadband service is not available (Message ID: NAD-2302) The Pace 5268AC gateway could not connect to your Broadband servi
Questions
• AT&T Internet Equipment
Accepted Solution
Official Solution
I am an AT&T customer, but I came home today to find that my yard has been dug up and there is a tower that has been put in my yard without my consent. I have not called to have any services added or upgraded, I don't understand how or why they would dig up my yard with out giving me any type of adv
Questions
• U-verse TV Account
Accepted Solution
Official Solution
Why do I have a credit card debit from AT&TConnectDallas for $15? Does AT&T now charge for chatting with a representative? I chatted to confirm receipt of my Uverse receiver and went round and round with the agent. He could not answer a simple question. Did AT&T get it from UPS and will my $8 m
Questions
• U-verse TV Account
Accepted Solution
Official Solution
Hello,I currently have Business Internet 18. I called AT&T support today to see if Fiber to the Node is available. I live in an apartment community and run a small business. Our property owners will not allow AT&T to run fiber to our building and connections to apartments. I have been told that an o
Questions
• AT&T Internet Plans
Accepted Solution
Official Solution
For some reason, when my homeserver is connected via ethernet to my Arris NVG599, I cannot connect to it via Microsoft Remote Desktop from my laptop that is connected via wireless to my Arris NVG599. However, if my homeserver is connected via wireless to my Arris NVG599, I can connect to it via Micr
Questions
• AT&T Internet Equipment
Accepted Solution
Official Solution
I've created a list of all my favorite channels and I noticed an odd behavior. If I have a show "highlighted" or selected on the Syfy Network (for example) and I press info to read more about the show and furthermore to record it the guide doesn't go back to where you think it would. It jumps up at
Questions
• Watching U-verse TV
Accepted Solution
Official Solution
Trying to watch the Lakers but Sportsnet keeps glitching. It's unwatchable. Overall quality of Uverse is terrible. There is always at least one channel having problems. Troubleshooter on DVR does not work. Keep getting unavailable error. Tried troubleshooting from my c
Questions
• Watching U-verse TV
Accepted Solution
Official Solution
I agree with John Trang. I have a Sony XBR55X850A, and have been so excited to see some live football on it. I have spent so many hours over the last two weekends trying out SEVERAL arrays of settings, and I can't get the artifacts/pixelations around the players to dissappear. This is a 4K TV so I
Questions
• Watching U-verse TV
Accepted Solution
Official Solution
Piggybacking on an install question of Cat5 vs Coax here, how can secondary hard-wired receivers be hooked up? It's my understanding that you have a main hard-wired STB/DVR and can then have 2 Wireless receivers max. So for any additional hard-wired STB's can they be wired via Coax OR Cat5?
Questions
• U-verse TV Equipment
Accepted Solution
Official Solution
My elderly mother is accidentally renting movies and racking up charges. She's deaf and quarantined in assisted living so I cannot go in to try to disable it. I've searched the site and app and cannot find a way to turn off movie rentals On Demand. Help?
Questions
• Watching U-verse TV
Accepted Solution
Official Solution
I recently was given an AT&T U-Verse 2Wire 3801HGV Gateway from a friend who moved and wasn't going to be needing. It works fine, since I'd used it multiple times at his house, and never had problems. A few months back after obtaining the gateway, I moved back home where they have ATT Dsl with the l
Questions
• AT&T Internet Equipment
Accepted Solution
Official Solution
I have 1G Fiber (Houston). My equipment is: Pace 5268AC AirTiesW 4971 x3 (2 upstairs and 1 downstairs)--leased for $5/mo I still have drop/dead zones and frequent drops of wifi, particularly upstairs. I have older 4921 extenders, but i am told that i cannot mix and match extenders.
Questions
• AT&T Fiber Equipment
Accepted Solution
Official Solution
Just a quick note to anyone else trying to use the DMZPlus feature in the 5031NV RG. The feature apparently interferes with VOIP connections.Symptoms were that I could place a call, but couldn't hear anything most of the time. Some numbers (consistently) worked fine, most didn't. In at least some
Questions
• AT&T Internet Equipment
Accepted Solution
Official Solution
Can you change print size and position of closed captioning?
Questions
• Watching U-verse TV
Accepted Solution
Official Solution
Sorry if this is a long description; with any luck, people here enjoy reading such things and solving problems. I have my gateway in my basement. I have a wired receiver for the basement TV, and I don’t seem to have any issues here. I also have a WAP directly connected to the gateway, and this i
Questions
• U-verse TV Equipment
Accepted Solution
Official Solution
Lately, I've been having trouble with unstable internet connection.My router is in the basement, while my computer is on the second floor. Sometimes, the internet disconnects itself and I'm left with a "No connection" page. I decided that it'd be better for me to move the router to my room for an et
Questions
• AT&T Internet Installation