
Billing help
Learn how to sign in, view and pay your bill online, change your service, and more.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Hi, I have a green box that has ATT on there, it also mentions underground cables of some sort, but I would like to know if I can remove that or at least relocate that? I'm planning on doing some work in my back yard and that is in the way.
Questions
• Community lounge
Accepted Solution
Official Solution
I'm trying to port my home phone to tello cellular and need a port pin, I found 1 definitive answer on what the port pin is- "For anyone reading this in March 2022... For old ATT landlines, traditionally ATT landline customer agents would ask for the 3 digits following your phone number at t
Questions
• Landline Phone Troubleshooting
Accepted Solution
Official Solution
Ever since I got an upgrade on Internet service and uverse..they changed my gateway..now my tv constantly and progressively worse, has pop ups of the set up modes be it video or whatever random area of my tv's setup..they stay on for a minute than exit themselves out...or if we hit our tv remote on
Questions
• AT&T Internet Equipment
Accepted Solution
Official Solution
Closed
Why can't I get the new El Rey Network on my 450 Uverse pkg? And can I request to have it?
Questions
• Watching U-verse TV
Accepted Solution
Official Solution
I have around 18Mbps download and my upload is about 1.9Mbps. I think that my upload should be higher than 1.9. I would please like to know if my upload should be higher.
Questions
• AT&T Internet Features
Accepted Solution
Official Solution
I have a S10-S1 remote, the back button no longer works.
Questions
• Watching U-verse TV
Accepted Solution
Official Solution
I have Eltie (
Questions
• U-verse TV Account
Accepted Solution
Official Solution
I have UVerse Internet, TV, and phone. Is the bandwidth allocation for these separate or combined? I ran a speed test with the TV off (using ATT's speed test) and got one number. I turned on the TV and got about 6Mbps less. I was surprised at that. It is repeatable. I'm assuming that the TV i
Questions
• AT&T Internet Features
Accepted Solution
Official Solution
When replacing the U-verse receiver, do I lose the recordings made with the old receiver?
Questions
• U-verse TV Equipment
Accepted Solution
Official Solution
When I called and signed up for U-Verse, I specifically asked if there was any kind of equipment rental fee, and i was told "no." My first bill comes and guess what? There is a $10 charge for "High Speed Internet Equipment Fee." Per some forum searches, it looks like ATT doesn't let me buy my own
Questions
• U-verse TV Account
Accepted Solution
Official Solution
I have recently moved house and transferred my service taking my equiptment with me. At my previous address I had no issues but since being here the gateway seem to reboot itself on a frequent basis. I know the system can reboot itself when there are updates, but this seems too frequent for that. It
Questions
• AT&T Internet Equipment
Accepted Solution
Official Solution
HORRIBLE UVERSE DROPS CALLS I requested a change to basic landline service a week ago. I was told someone would have to call me back. When I received the call I had to go through several channels with offers of products before I was transferred to the department that supposedly could help. That call
Questions
• AT&T Phone Equipment
Accepted Solution
Official Solution
I have a ISB7500 box. I recently mounted my TV and ran all the wiring behind the wall into a cabinet. The box is located in the cabinet and i leave the door open to use the IR remote. I wanted to purchase the RF remote but not for $60. I also heard the battery life on those are terrible. Can I
Questions
• Watching U-verse TV
Accepted Solution
Official Solution
Since ATT now owns Directv, and Directv has the POP channel, why can't ATT add it to their service?
Questions
• Watching U-verse TV
Accepted Solution
Official Solution
With Directv launching 4K on demand and well as netflix, amazon prime etc. is it safe to say that due to bandwidth limitations and already overly compressed HD streams 4K will never come to U-Verse in either ondemand or live tv (once channels go live in 2015)? Just curious since we are limited to on
Questions
• Watching U-verse TV
Accepted Solution
Official Solution
On average I am having to reboot my STBs once a week. Imagine having to walk up and down 3 flights of stairs about 20 times constantly rebooting/unplugging/pressing WPS button. The instructions displayed on screen are garbage. In additional to holding the power button for 10 seconds, have also tr
Questions
• U-verse TV Equipment
Accepted Solution
Official Solution
I want to add a home security camera to my ATT U-verse network using an ethernet cable. Problem is you can't simply use an ethernet switch without degrading the signals. So I purchased a D-Link N300 router thinking it would be plug 'n play. Nope, there is no signal getting through to the TV now. Any
Questions
• AT&T Internet Equipment
Accepted Solution
Official Solution
My wife wants to move the hardwired U-verse connected tv across the room. We have wireless receivers upstairs, but we need to move the set up with the gateway,etc about 10 foot further than the existing wiring. Can I just get some more CAT-5 or CAT-6 cable that's longer and do it myself? Does it
Questions
• Watching U-verse TV
Accepted Solution
Official Solution
How can I recover the password for my wi-fi router? [Subject edited for better exposure]
Questions
• AT&T Internet Features
Accepted Solution
Official Solution
can I put my Uverse account on vacation?
Questions
• U-verse TV Account